Application of crm in axis bank

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Summary

Axis Bank is utilizing Finacle solutions from Infosys to address the banking needs of retail, corporate, and universal banks globally. The solutions offered by Finacle include core banking, e-banking, mobile banking, financial inclusion, Islamic banking, treasury, wealth management, and customer relationship management (CRM). Finacle’s core banking solution is a comprehensive and integrated business solution that handles the core processes of banks. The consumer e-banking solution is a proven Internet and mobile solution for retail banking customers. CRM solution is a modular, multilingual, and web-based customer-centric application that enables banks to leverage ready-to-deploy CRM functionality. Finacle offers a range of mobile solutions, mobile payments, and mobile banking solutions. The alerts solution empowers banks with the capability to alert end-users about events recorded by the bank’s business systems. The web-based cash management solution is ideal for banks looking to deploy an online cash management solution for their corporate customers. Finacle’s wealth management solution is a modular, fully scalable, integrated core banking, and investment management system designed for the specific needs of retail and private banks. Finanz Tools is an integrated family of tools that engage the bank’s customers in personalized sales illustrations. Furthermore, Finacle is one of the few open core banking applications that runs live sites with volumes going up to a peak of over 12M transactions a day, 17,000+ users, 19M+ customers, 2100+ branches, and 3TB of a database, making it suitable for larger institutions.

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Axis bank is using Finacle solutions from Infosys to address various banking needs. These include core banking, e-banking, mobile banking, financial inclusion, Islamic banking, treasury, wealth management, and customer relationship management (CRM) requirements for retail, corporate, and universal banks worldwide. The core banking solution provided by Finacle is a comprehensive and integrated business solution that handles both strategic and day-to-day processes of banks. The consumer e-banking solution offered by Finacle is a proven Internet and mobile solution for retail banking customers. Additionally, Finacle provides a modular and multilingual web-based CRM application that enables banks to leverage ready-to-deploy CRM functionality.

Treasury – The Finacle treasury solution is a comprehensive solution that combines front, middle, and back-office functionalities. It is built on top of cutting-edge open technology platforms, ensuring scalability, flexibility, and straight-through processing (STP) capabilities.
Mobile Solutions – The Finacle mobile solutions can be categorized into two main types: mobile payments and mobile banking solutions.
Alerts – The Finacle alerts solution empowers banks to send notifications to end users regarding events recorded by the bank’s business systems.
Web-based Cash Management – The Finacle web-based cash management solution is an ideal option for banks aiming to implement an online cash management solution for their corporate customers.
Wealth Management – The Finacle wealth management solution is a modular and highly scalable system that integrates core banking and investment management functionalities. It is specifically designed to cater to the unique requirements of retail and private banks.
Finanz Tools – Finanz Tools is a comprehensive suite of tools that enables personalized sales illustrations for the bank’s customers.

Suitable for larger institutions: Finacle is a core banking application that is one of the few “open” applications. It has live sites with volumes as high as over 12 million transactions per day, over 17,000 users, over 19 million customers, over 2100 branches, and a 3TB database.

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