14 Points of Implementing Quality Improvement
1. Create consistency of purpose toward improvement of product and service, with the aim to become competitive, stay in business and to provide jobs. 2. Lead to promote change. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change. 3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place.
4. End the practice of awarding business on the basis of a price tag. Instead, minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust. 5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. 6. Institute training on the job. 7. Institute leadership (see Point 12 and Ch. 8 of “Out of the Crisis”). The aim of supervision should be to help people and machines and gadgets do a better job.
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Supervision of management is in need of overhaul, as well as supervision of production workers. 8. Drive out fear, so that everyone may work effectively for the company. (See Ch. 3 of “Out of the Crisis”) 9. Break down barriers between departments. People in research, design, sales, and production must work as a team, in order to foresee problems of production and usage that may be encountered with the product or service. 10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity.
Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. 11. Support, help and improve a. Eliminate work standards (quotas) on the factory floor. Substitute with leadership. b. Eliminate management by objective. Eliminate management by numbers and numerical goals. Instead substitute with leadership. 12. a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. . Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective (See Ch. 3 of “Out of the Crisis”). 13. Institute a vigorous program of education and self-improvement. 14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job. ISO 14OOO This series of standards is designed to cover the whole area of environmental issues for organizations in the global marketplace.
WHY HAVE THESE STANDARDS? A set of international standards brings a world-wide focus to the environment, encouraging a cleaner, safer, healthier world for all of us. -The standards apply to all types and sizes of organizations and are designed to encompass diverse geographical, cultural and social conditions. WHAT DO THE STANDARDS APPLY TO? This is primarily for the company to decide, and to clearly document the extent of coverage. However, limiting coverage to a small [inconsequential] area may provide competitors with an ideal marketing opportunity!.
There does not appear to be a limit to the coverage of the environmental management system in that it can include the organization’s products, services, activities, operations, facilities, transportation, etc. From a slightly different viewpoint, all of the elements in the previous sentence should be considered for environmental impact resulting from current practices, past practices and future practices, and should further be reviewed for their impact under normal, abnormal and emergency conditions.