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Managing Communications, Knowledge and Information Assignment

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    LSBM Assessment LONDON SCHOOL OF BUSINESS AND MANAGEMENT NQF level 4: BTEC Higher National – H1 UNIT NO: 16 UNIT TITLE:  NO: 1 UNIT OUTCOMES COVERED: LO 1. V V V V V V V V V M1 V V V V V VUnderstand how to assess information and knowledge needs LO 2. Be able to create strategies to increase personal networking to widen involvement in the decision-making process LO 3. Be able to develop communication processes LO 4. Be able to improve systems relating to information and knowledge. GRADING OPPORTUNITIES AVAILABLE Outcomes/ Grade Descriptors 1. 1 1. 2 . 3 1. 4 2. 1 2. 2 2. 3 2. 4 3. 1 3. 2 3. 3 3. 4 4. 1 4. 2 4. 3 V Outcomes/ Grade Descriptors V M2 V M3 V D1 V D2 V D3 V V V V V V V V V M1 V V V V V V DATE SET: LEARNER: January 15, 2013 DUE DATE: May 24, 2013 ___________________________________________ OUTCOMES/GRADE DESCRIPTORS ACHIEVED (please tick) Outcomes/ Grade Descriptors 1. 1 1. 2 1. 3 1. 4 2. 1 2. 2 2. 3 2. 4 3. 1 3. 2 3. 3 3. 4 4. 1 4. 2 4. 3 V Outcomes/ Grade Descriptors V M2 V M3 V D1 V D2 V D3 V V V V V V V V V M1 V V V V V V COMMENTS: Assessor: Signature:______________ Date:___/___/___ Created by Umair Farooq

    LSBM Assessment IV COMMENTS: Tutor Notes. ? You should answer all questions. ? If you don’t submit the assignment by the first deadline, you will not have a chance for re-submission later. V V V V V V V V V M1 V V V V V V? Your assignment should be handed in by the deadline. ? This assignment must be your own work and original. ? All sources of reference must be included. ? You will be expected to check spelling mistakes and grammar. ?V V V V V V V V V M1 V V V V V V Your name, student no and unit no should be in the footer of every page. ? Assignment should be approximately 3000 words. Created by Umair Farooq LSBM Assessment Assignment Tasks

    Task 1: Personal Communication Development Plan. You are going to apply for a job. Keeping in mind the job requirements: 1. 1. Analyse your communication skills and find out strengths and weaknesses in all aspects. Make recommendV V V V V V V V V M1 V V V V V Vations for improvement using alternative approaches to produce and implement a communications development plan. Show the use of SWOT analysis and SMART objectives accordingly. (LO. 3. 4)V V V V V V V V V M1 V V V V V V Task 2: Communication Process in an organisation. 2. 1. Study existing communication processes in an organisation of your choice. (LO. 3. 1) 2. 2. On the basis of your study in 2. , discuss flaws and suggest improveV V V V V V V V V M1 V V V V V Vments in both internal and external processes of communication. (LO. 3. 2) 2. 3. Discuss efficient ways to implement the suggested improvements in 2. 2 and the problems you may face during the implementation process. (LO. 3. 3) Task 3 : Decision Making Your business development firm has assigned you the task of workiV V V V V V V V V M1 V V V V V Vng on a struggling business. Your job is to analyse the operations of this business as it is facing difficulties due to the current economic conditions, and help them finding an effective way to counter this situation. V V V V V V V V V M1 V V V V V VTo finish this task you will: 3. Discuss various decisions that may be helpful to ensure a quick recovery. (LO. 1. 1) 3. 2. Enlighten the importance of effective decision making and what kind of information andV V V V V V V V V M1 V V V V V V knowledge you should look for to successfully run this business? (LO. 1. 2) 3. 3. Look for the sources (internal and external) that can provide you with the information and knowledge you would require in making effective decisions as discussed in 3. 2. (LO. 1. 3) 3. 4. Recommend decisions to the stakeholders for improvements in different areas of the business and justify how the business would benefit from these decisions (LO. . 4) 3. 5. Identity all the stakeholders that will be involved in the improvement process and also design a strategy to develop businessV V V V V V V V V M1 V V V V V V relationship with these stakeholders involved in 3. 4. (LO. 2. 1 & 2. 2) Created by Umair Farooq LSBM Assessment 3. 6. Demonstrate the expected contribution of these stakeholders (according to their roles and expertise) to the decision making process in 3. 4. Mention various challenges that you may face to keep stakeholders involved in decision making process and how would you step up to overcome those challenges. (LO. 2. 3 & 2. 4)

    Task 4 : Research (collecting, storing and dissemination of information) Skills You are planning to start a new business. Write a brief of the business and: 4. 1. Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge (LO. 4. 1) 4. 2. Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge (LO. 4. 2) 4. 3. Design a strategy to improve access to the systems of information and knowledge. Suggest ways to implement the newly designed strategy. LO. 4. 3) Translation of the general grading criteria to this assignment Outcomes Pass LO1. Understand how to assess information and knowledge needs Assessment criteria 1. 1. Discuss the range of decisions to be taken 1. 2. Examine the information and knowledge needed to ensure effective decision taking 1. 3. Assess internal and external sources of information and understanding 1. 4. Justify recommendations for improvement LO2. Be able to create strategies to increase personal networking to widen involvement in the decision-making process . 1. Identify stakeholders for a decision-making process 2. 2. Make contact with those identified and develop business relationships 2. 3. Involve those identified in the decision making as appropriate 2. 4. Design strategies for improvement LO3. Be able to develop communication processes 3. 1. Report on existing processes of communication in an organisation 3. 2. Design ways to improve appropriateness 3. 3. Implement improvements to ensure greater integration of systems of communication in that organisation 3. . Create a personal plan to improve own communication Skills Created by Umair Farooq LSBM Assessment LO4. Be able to improve systems relating to information and knowledge. 4. 1. Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge 4. 2. Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge 4. 3. implement a strategy to improve access to systems of information and knowledge.

    M1 – An effective approach to the research required to write the report has been applied Merit M2 – Relevant theories and techniques have been applied in various ways. M3 – Complex information has been presented and explained. D1 – Conclusions have been reached through combination of analysis and have been justified. D2 – Evidence has been shown of a structured research process for the report. The Harvard referencing system has been used competently to build and present accurate data for Source material. D3 – Innovation and creative thought have been applied in the report. Distinction Created by Umair Farooq

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