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Communication and Assessment Criteria

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Assessment Criteria
0
1.1
Outline guidelines, procedures codes of practice relevant to personal work 0
1.2
Explain the purpose of planning work, and being accountable to others for own work 0
1.3
Explain the purpose and benefits of agreeing realistic targets for work 0
1.4
Explain how to agree realistic targets
0
1.5
Describe ways of planning work to meet agreed deadlines
0
1.6
Explain the purpose of keeping other people informed about progress 0
1.7
Explain the purpose and benefits of letting other people know work plans need to be changed 0
1.8
Describe types of problems that may occur during work
0
1.9
Describe ways of seeking assistance with getting help to resolve problems 0
1.10
Explain the purpose and benefits of recognising and learning from mistakes

Learning Outcome 2 : Understand how to behave in a way that supports effective working Score

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Assessment Criteria
0
2.1
Explain the purpose and benefits of agreeing and setting high standards for own work 0
2.2
Describe ways of setting high standards for work
0
2.3
Explain the purpose and benefits of taking on new challenges if they arise 0
2.4
Explain the purpose and benefits of adapting to change
0
2.5
Explain the purpose and benefits of treating others with honesty, respect and consideration 0
2.6
Explain why own behaviour in the workplace is important
0
2.7
Describe types of behaviour at work that show honesty, respect and consideration and those that do not

Learning Outcome 3 : Be able to plan and be responsible for own work, supported by others Score

Assessment Criteria
0
3.1
Agree realistic targets and achievable timescales for own work 0
3.2
Plan work tasks to make best use of own time and available resources 0
3.3
Confirm effective working methods with others
0
3.4
Identify and report problems occurring in own work, using the support of other people when necessary 0
3.5
Keep other people informed of progress
0
3.6
Complete work tasks to agreed deadlines or re-negotiate timescales and plans in good time 0
3.7
Take responsibility for own work and accept responsibility for any mistakes made 0
3.8
Follow agreed work guidelines, procedures and, where needed, codes of practice

Learning Outcome 4 : Behave in a way that supports effective working Score

Assessment Criteria
0
4.1
Set high standards for own work and show commitment to achieving these standards 0
4.2
Agree to take on new challenge(s) if they arise
0
4.3
Adapt to new ways of working
0
4.4
Treat other people with honesty, respect and consideration
0
4.5
Help and support other people in work tasks

Unit: CU681
Improve Own Performance in a Business Environment

Learning Outcome 1 : Understand how to improve own performance Score

Assessment Criteria
0
1.1
Explain the purpose and benefits of continuously improving performance at work 0
1.2
Explain the purpose and benefits of encouraging and accepting feedback from others 0
1.3
Explain how learning and development can improve own work, benefit organisations, and identify career options 0
1.4
Describe possible career progression routes
0
1.5
Describe possible development opportunities

Learning Outcome 2 : Be able to improve own performance using feedback Score

Assessment Criteria
0
2.1
Encourage and accept feedback from other people
0
2.2
Use feedback to agree ways to improve own performance in the workplace 0
2.3
Complete work tasks, using feedback given, to improve performance

Learning Outcome 3 : Be able to agree own development needs using a learning plan Score

Assessment Criteria
0
3.1
Investigate and agree where further learning and development may improve own work performance 0
3.2
Confirm learning plan changes
0
3.3
Follow a learning plan
0
3.4
Review progress against learning plan and agree further learning updates, if required

Unit: CU677
Use Office Equipment

Learning Outcome 1 : Know about different types of office equipment and its uses Score

Assessment Criteria
0
1.1
Identify different types of equipment and their uses
0
1.2
Describe the different features of different types of office equipment 0
1.3
Explain why different types of equipment are chosen for tasks

Learning Outcome 2 : Understand the purpose of following instructions and health and safety procedures Score

Assessment Criteria
0
2.1
Explain the purpose of following manufacturer’s instructions when using equipment 0
2.2
Explain the purpose of following organisational instructions when using equipment 0
2.3
Identify health and safety procedures for using different types of equipment 0
2.4
Explain the purpose of following health and safety procedures when using equipment 0
2.5
Explain the purpose of keeping equipment clean and hygienic

Learning Outcome 3 : Understand how to use equipment in a way that minimises waste Score

Assessment Criteria
0
3.1
Give examples of waste when using equipment
0
3.2
Give examples of ways to reduce waste
0
3.3
Explain the purpose of minimising waste

Learning Outcome 4 : Know about the different types of problems that may occur when using equipment and how to deal with them Score

Assessment Criteria
0
4.1
Give examples of equipment problems
0
4.2
Explain the purpose of following manufacturer’s instructions and organisational procedures when dealing with problems 0
4.3
Give examples of how to deal with problems

Learning Outcome 5 : Understand the purpose of meeting work standards and deadlines Score

Assessment Criteria
0
5.1
Explain the purpose of meeting work standards and deadlines when using equipment

Learning Outcome 6 : Understand the purpose of leaving equipment and the work area ready for the next user Score

Assessment Criteria
0
6.1
Explain the purpose of leaving equipment and the work area ready for the next user

Learning Outcome 7 : Be able to use office equipment
Score

Assessment Criteria
0
7.1
Locate and select equipment needed for a task
0
7.2
Use equipment following manufacturer’s and organisational guidelines 0
7.3
Use equipment minimising waste
0
7.4
Keep equipment clean and hygienic
0
7.5
Deal with equipment problems following manufacturer’s and organisational procedures 0
7.6
Refer problems, if required
0
7.7
Make sure final work product meets agreed requirements
0
7.8
Make sure that product is delivered to agreed timescale
0
7.9
Make sure equipment, resources and work area are ready for the next user

Unit: CU697
Handle mail

Learning Outcome 1 : Understand security procedures when handling mail or packages Score

Assessment Criteria
0
1.1
Explain the purpose of security procedures for handling mail or packages 0
1.2
Give examples of security procedures for handling mail in organisation(s)

Learning Outcome 2 : Understand the range of available internal and external mail services Score

Assessment Criteria
0
2.1
Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales 0
2.2
State the organisational structure and names, roles and locations of individuals and teams 0
2.3
Give examples of internal and external mail services available to organisations 0
2.4
Give reasons for selecting internal and external mail services 0
2.5
Describe the methods of calculating postage charges for mail or packages 0
2.6
Describe the types of problems that may occur with incoming and outgoing mail and how to deal with these

Learning Outcome 3 : Be able to receive, distribute and collect internal mail or packages Score

Assessment Criteria
0
3.1
Receive, check and sort incoming mail or packages
0
3.2
Identify and deal with unwanted junk mail or damaged items
0
3.3
Identify and deal with suspicious items
0
3.4
Distribute incoming mail or packages
0
3.5
Collect, sort and prioritise outgoing mail or packages

Learning Outcome 4 : Be able to follow procedures for despatching mail or packages Score

Assessment Criteria
0
4.1
Identify best options for despatching mail
0
4.2
Agree a cost for despatching mail or packages
0
4.3
Arrange services to collect outgoing mail or packages, if required 0
4.4
Identify and prepare items for urgent or special delivery, where necessary 0
4.5
Calculate correct postage charges for outgoing mail or packages 0
4.6
Record postage costs
0
4.7
Despatch outgoing mail or packages to agreed timescale

Learning Outcome 5 : Be able to resolve, report or refer problems that may
occur in handling mail or packages Score

Assessment Criteria
0
5.1
Identify where a problem may exist with incoming and outgoing mail or packages 0
5.2
Resolve, report or refer problems with incoming and outgoing mail or packages

Unit: CU683
Work With Other People in a Business Environment

Learning Outcome 1 : Understand how your role fits with organisational values and practices Score

Assessment Criteria
0
1.1
Describe the sector in which your organisation operates
0
1.2
Describe your organisation’s missions and purpose
0
1.3
Compare you organisation to other types of organisation in your sector 0
1.4
Outline your responsibilities
0
1.5
Describe how your role fits into your organisation’s structure 0
1.6
Describe how your role contributes to the organisation’s operations 0
1.7
Outline the policies, procedures, systems and values of your organisation
that are relevant to your role 0
1.8
Outline who you would consult if unsure about organisational policies, procedures, systems and values

Learning Outcome 2 : Understand how to work as part of a team to achieve goals and objectives Score

Assessment Criteria
0
2.1
Explain the purpose of working with other people to achieve goals and objectives 0
2.2
Identify situations in which working with others can achieve positive results 0
2.3
Explain the purpose and benefits of agreeing work goals and plans when working with others 0
2.4
Describe situations in which team members might support each other 0
2.5
Describe ways of providing support to other people in a team 0
2.6
Explain the purpose of agreeing quality measures with a team

Learning Outcome 3 : Understand how to communicate as part of a team Score

Assessment Criteria
0
3.1
Explain the purpose of communicating with other people in a team 0
3.2
Identify different methods of communication and when to use them

Learning Outcome 4 : Understand the contribution of individuals within a team Score

Assessment Criteria
0
4.1
Explain the purpose of recognising the strengths of others
0
4.2
Explain the value of diversity within teams
0
4.3
Explain the purpose of respecting individuals working within a team

Learning Outcome 5 : Understand how to deal with problems and disagreements Score

Assessment Criteria
0
5.1
Describe the types of problems and disagreements that may occur when working with other people in a team 0
5.2
Describe ways of dealing with problems and disagreements when working with other people in a team

Learning Outcome 6 : Understand the purpose of feedback when working as a team Score

Assessment Criteria
0
6.1
Explain the purpose of giving and receiving constructive feedback 0
6.2
Describe ways of using feedback to improve own work, and a team as a whole

Learning Outcome 7 : Be able to work in a way that fits with organisational values and practices Score

Assessment Criteria
0
7.1
Follow organisational policies, systems and procedures relevant to your role 0
7.2
Apply relevant organisational values across all aspects of your work 0
7.3
Work with outside organisations and individuals in a way that protects the image of your organisation, when relevant 0
7.4
Seek guidance when unsure about organisational policies, systems, procedures and values

Learning Outcome 8 : Be able to work in a team to achieve goals and objectives Score

Assessment Criteria
0
8.1
Communicate effectively with other people in a team
0
8.2
Contribute to the agreement of work objectives and quality measures with a team, to achieve a positive outcome 0
8.3
Make sure work goals and objectives are achieved in a way that makes best use of own abilities in a team 0
8.4
Provide support to members of a team, if required
0
8.5
Show respect for individuals in a team
0
8.6
Make sure own work meets agreed quality standards and is on time

Learning Outcome 9 : Be able to deal with or refer problems in a team Score

Assessment Criteria
0
9.1
Identify problem(s) or disagreement(s) in a team
0
9.2
Resolve problem(s) or disagreement(s) within limits of own authority and experience 0
9.3
Refer problems, as required

Learning Outcome 10 : Be able to use feedback on objectives in a team Score

Assessment Criteria
0
10.1
Contribute to providing constructive feedback on the achievement of objectives to a team 0
10.2
Receive constructive feedback on own work
0
10.3
Use feedback on achievement of objectives to

Unit: CU679
Communicate in a business environment

Learning Outcome 1 : Understand the purpose of planning communication Score

Assessment Criteria
0
1.1
Explain reasons for knowing the purpose of communication
0
1.2
Explain reasons for knowing the audience to whom the communication is being presented 0
1.3
Describe different methods of communication
0
1.4
Describe when to use different methods of communication

Learning Outcome 2 : Understand how to communicate in writing Score

Assessment Criteria
0
2.1
Identify different sources of information that may be used when preparing written communication 0
2.2
Describe the communication principles for using electronic forms of written communication in a business environment 0
2.3
Describe the reasons for using language that suits the purpose of written communication 0
2.4
Describe ways of organising, structuring and presenting written information so it meets the needs of an audience 0
2.5
Describe ways of checking for the accuracy of written information 0
2.6
Explain the purpose of accurate use of grammar, punctuation and spelling 0
2.7
Explain what is meant by plain English, and why it is used
0
2.8
Explain the need to proofread and check written work
0
2.9
Explain how to identify work that is important and work that is urgent 0
2.10
Describe organisational procedures for saving and filing written communications

Learning Outcome 3 : Understand how to communicate verbally Score

Assessment Criteria
0
3.1
Describe ways of verbally presenting information and ideas clearly 0
3.2
Explain ways of making contributions to discussions that help to move them forward 0
3.3
Describe methods of active listening
0
3.4
Explain the purpose of summarising verbal communications

Learning Outcome 4 : Understand the purpose of feedback in developing communication skills Score

Assessment Criteria
0
4.1
Describe ways of getting feedback on communications
0
4.2
Explain the purpose of using feedback to develop communication skills

Learning Outcome 5 : Be able to plan communication
Score

Assessment Criteria
0
5.1
Identify the purpose of communications and the audience(s)
0
5.2
Select methods of communication to be used
0
5.3
Confirm methods of communication, as required

Learning Outcome 6 : Be able to communicate in writing
Score

Assessment Criteria
0
6.1
Find and select information needed for written communications 0
6.2
Organise, structure and present information so that it is clear, accurate and meets the needs of the audience 0
6.3
Use language that suits the purpose of written communication and the audience 0
6.4
Use accurate grammar, spelling and punctuation, and plain English to make sure that meaning is clear 0
6.5
Proofread and check written communications and make amendments, as required 0
6.6
Confirm what is important and what is urgent
0
6.7
Produce written communications to meet agreed deadlines
0
6.8
Keep a file copy of written communications sent

Learning Outcome 7 : Be able to communicate verbally
Score

Assessment Criteria
0
7.1
Verbally present information and ideas to others clearly and accurately 0
7.2
Make contributions to discussion(s) that move the discussion forward 0
7.3
Actively listen to information given by other people, and make relevant responses 0
7.4
Ask relevant questions to clarify own understanding, as required 0
7.5
Summarise verbal communication(s) and agree that the correct meaning has been understood

Learning Outcome 8 : Be able to identify and agree ways of developing communication skills Score

Assessment Criteria
0
8.1
Get feedback to confirm whether the communication has achieved its purpose 0
8.2
Use feedback to identify and agree ways of improving own communication skills

Unit: CU678
Work in a business environment

Learning Outcome 1 : Understand how to respect other people at work Score

Assessment Criteria
0
1.1
Describe what is meant by diversity and why it should be valued 0
1.2
Describe how to treat other people in a way that is sensitive to their needs 0
1.3
Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs 0
1.4
Describe ways in which it possible to learn from others at work

Learning Outcome 2 : Understand how to maintain security and confidentiality at work and deal with concerns Score

Assessment Criteria
0
2.1
Describe the purpose and benefits of maintaining security and confidentiality at work 0
2.2
Describe requirements for security and confidentiality in an organisation 0
2.3
Describe legal requirements for security and confidentiality, as required 0
2.4
Describe procedures for dealing with concerns about security and confidentiality in an organisation

Learning Outcome 3 : Understand the purpose and procedures for keeping waste to a minimum in a business environment Score

Assessment Criteria
0
3.1
Explain the purpose of keeping waste to a minimum
0
3.2
Describe the main causes of waste that may occur in a business environment 0
3.3
Describe ways of keeping waste to a minimum
0
3.4
Identify ways of using technology to reduce waste
0
3.5
Outline the purpose and benefits of recycling
0
3.6
Describe organisational procedures for recycling materials

Learning Outcome 4 : Understand procedures for disposal of hazardous materials Score

Assessment Criteria
0
4.1
Describe the benefits of procedures for the recycling and disposal of hazardous materials 0
4.2
Describe organisational procedures for the recycling and disposal of hazardous materials

Learning Outcome 5 : Know how to support sustainability in an organisation
Score

Assessment Criteria
0
5.1
Outline the purpose of improving efficiency and minimising waste 0
5.2
Describe ways of improving own working methods and use of technology to achieve efficiency and reduce waste

Learning Outcome 6 : Be able to respect and support other people at work in an organisation Score

Assessment Criteria
0
6.1
Complete work tasks alongside other people in a way that shows respect for a) backgrounds
b) abilities
c) values, customs and beliefs
0
6.2
Complete work tasks with other people in a way that is sensitive to their needs 0
6.3
Use feedback and guidance from other people to improve own way of working 0
6.4
Follow organisational procedures and legal requirements in relation to discrimination legislation, as required

Learning Outcome 7 : Be able to maintain security and confidentiality Score

Assessment Criteria
0
7.1
Keep property secure, following organisational procedures and legal requirements, as required 0
7.2
Keep information secure and confidential, following organisational procedures and legal requirements 0
7.3
Follow organisational procedures to report concerns about security / confidentiality, as required

Learning Outcome 8 : Be able to support sustainability and minimise waste in an organisation Score

Assessment Criteria
0
8.1
Complete work tasks, keeping waste to a minimum
0
8.2
Use technology in work task(s) in ways that minimise waste
0
8.3
Follow procedures for recycling and disposal of hazardous materials, as required 0
8.4
Follow procedures for the maintenance of equipment in own work

Unit: CU698
Provide Reception Services

Learning Outcome 1 : Understand the purpose of reception services in a business environment Score

Assessment Criteria
0
1.1
Explain the purpose of the receptionist role as the first point of contact between the public / client and an organisation 0
1.2
Explain the purpose of presenting a positive image of self and the organisation 0
1.3
Explain how to present a positive image of self and the organisation

Learning Outcome 2 : Understand the procedures to be followed when providing reception services Score

Assessment Criteria
0
2.1
Describe the structure and lines of communication in an organisation 0
2.2
Explain how the structure in an organisation affects lines of communication 0
2.3
Explain the purpose of entry, departure, security and confidentiality procedures, including own responsibilities 0
2.4
Explain how to carry out entry, departure, security and confidentiality procedures in a reception area 0
2.5
Explain the purpose of health and safety procedures when providing a reception service, including own responsibilities 0
2.6
Explain how to carry out health and safety procedures in a reception area 0
2.7
Describe the emergency procedures and your role within them
0
2.8
Describe the types of problems that may occur with visitors including, conflict and aggression 0
2.9
Explain ways of dealing with problems and when to refer them to an appropriate colleague

Learning Outcome 3 : Understand ways of improving reception services and developing own role Score

Assessment Criteria
0
3.1
Explain the purpose of suggesting ideas for improving a reception area 0
3.2
Explain the purpose of carrying out additional duties, if applicable, and give examples

Learning Outcome 4 : Provide a reception service
Score

Assessment Criteria
0
4.1
Present a positive image of self and the organisation
0
4.2
Provide individuals with requested information and other useful information, within guidelines on confidentiality 0
4.3
Follow entry and exit security procedures, if required
0
4.4
Follow relevant health and safety procedures
0
4.5
Deal with problems that may occur, if necessary
0
4.6
Refer problems, as required
0
4.7
Make sure a reception area gives a positive image of the organisation 0
4.8
Make suggestions for improving a reception area, as required 0
4.9
Follow organisational procedures in the event of an accident or emergency, as required 0
4.10
Look for and complete additional task(s) during quiet periods, as required h

Cite this Communication and Assessment Criteria

Communication and Assessment Criteria. (2016, Jul 03). Retrieved from https://graduateway.com/communication-and-assessment-criteria/

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