Comprehensive Security Plan CJS-250 [pic] [pic] [pic] Comprehensive Security Plan This is a comprehensive security plan for a night club environment. This plan will cover all the areas that might pose as a threat, or a danger. This plan will have the following elements, the floor plan of the target environment, a list of threats, a risk assessment for each threat, and current vulnerability gaps. This plan will be written in such a way that, it will be able to be used in a vast array of nightclubs across the country.
Nightclub Security Plan The objective of most nightclubs, bars, and taverns is to provide a welcoming environment, where customer’s can have a safe and enjoyable time, often by playing games and, or dancing, while purchasing and consuming the establishment’s most popular product, alcohol. It is the alcohol, which tends to help remove commonsense in many people, which is the frequent cause of problems for the establishment operators. The result of customers that over drink, can lead to law suits against the nightclubs.
Another result of customers over drinking can lead to excessive or inappropriate force used by staff or security personnel against unruly customers. Owner’s and management decide which type of customers the club will attract, based on the location of the club, the ambiance, and the type music the club provides. Advertisement, and or promotions can play a big role in the type of customer that the club attracts. Low priced, or two for one drinks, and or an extra long happy hour also set a tone and draws in certain types of customers.
Management can, at any time, change that tone, by altering the music, adding or changing the amount of a cover charge at the door, enforcing a more strict dress code, changing the ambiance, increasing security, posting signs of video surveillance, or taking other measures appropriate to that environment. One in-house security person for each 50 patrons is recommended to be on duty. All security personnel shall be attired in a manner to readily identify them as such. From the time the shift starts the security personnel should be highly visible to the customers.
At closing time, one-half of all security personnel shall be stationed outside the premises to assist and encourage customers to leave promptly, and safely. The other half of the security personnel shall remain inside to insure that all customers are leaving the building in a safe and cordial manner. Security staff shall patrol both the women’s and men’s bathroom facilities non a rotation, and regular basis. Handheld counters shall be used by the greeter at the entrance at all times when open. The counts of entrants shall be keep in a log on an hourly basis. This log will be kept on file for future need.
The clubs first line of defense is the door personnel. The doorperson is stationed at the entry door. The doorperson is a security person whom checks IDs to make sure that people entering the establishment are of the legal drinking age. The door person is also in charge of denying entry to any customer that is obviously intoxicated, or who are known to have a history for being a ongoing problem, or been expelled by management. A good door person is fair, has good judgment, good communication skills, and a sense of humor, all are important qualities to look for in hiring the door person.
The door person is responsible for making sure that every customer that enters the establishment has had there ID scanned and picture taken by the ID Detect machine. The ID Detect computer will store all of the customers information and picture, the ID detect can help provide valued information in any cases brought against the establishment. The backup door person will frisk, or pat down customers before they enter the establishment. This will ensure that no weapons or alcohol are being allowed on the premises. A metal detector will be provided, and is recommended, along with training in its calibration and proper use.
A female security officer will be part of the team to frisk females, and she can handle any problems that arise with unruly female customers. The clubs second line of defense is its bartenders and servers. Each should be trained to recognize customers that are visibly becoming intoxicated, or becoming loud, obnoxious, or looking for trouble. Bartenders and servers should also be trained in basic non-confrontational methods to cut such people off from further drinking. Training for the bartenders and servers should also include techniques that can defuse a problem before it escalates.
After the customer has been cut off and black X’s are placed on the tops of both hands (this indicates to the rest of the staff that this person cannot have anymore alcohol), a cab ride should be offered to the customer. After the cab ride has been offered, then it is time to offer water, or coffee at no charge. It is the job of the staff of the club to try everything in their power to detour the intoxicated customer from driving. If nothing you try works then get the licence plate number and notify your local police with the information.
The clubs last line of defense is the inside security personnel, often referred to as security, or bouncers. Most clubs hire bouncers that are untrained, big intimidating individuals, which thrive on the fact they hold the power to end anyone’s evening. Most bouncers are the first to react to a issue in the club, because they want to be the ones that throw someone out on their head. In reality the true job of the inside security is to keep an eye on the crowd to ensure that no one becomes disorderly. Deterrence and prevention are first, customers should be able to have a good time, but within the rules set by the club.
To make this happen, inside security should be carefully screened, they should have a clear background with no signs of violence, and should have specific written guidelines on exactly what action’s management wants them to take or not take. They should then be trained in those duties, and their individual training documented, and field for later use. Their duties should be limited to the duties of security only, so that they do not become unfocused, or find themselves elsewhere, picking up glass wear or performing other non-security duties when a problem arises.
If the establishment rules are being violated, inside security or other employee should at once tastefully explain the rule to the violator, then swiftly enforce the rule. Don’t wait hoping the problem will go away on its own. After the rule has been enforced, alert other inside security, servers and management to keep an eye on the person or party involved. If and when the person, or party breaks the rules again, the inside security should be let known to go and handle the issue with a still well-mannered, but more stern way.
If the violators of the rules cannot fall into line, then it is the call of the security manager to exercise the right to refuse service to anyone, in a respectful way ask the person, or party to leave. Whenever possible, two or more inside security personnel should be there. Escorting a customer out of a club involves two things, first the clarification of why the person is being asked to leave, seconded a verbal demand that they comply. If the customer hasn’t been aggressive or overly hostile, or is not refusing to leave, they should be given a second or two to collect their things, and say farewell to their friends.
Accelerating things at this point can have a tendency of making the situation hostel. If a cover charge has been collected for entry, a dispute sometimes arises with the patron being ejected. It is usually wise to have the security manager make the decision to refund the cover charge, in an effort to get the customer to leave with out a problem, rather than risk a vocal disagreement that can quickly develop into a physical fight and injuries … all over a few dollars.
If and when a customer has to be escorted out of the club, light blocking movements by the security officers using their body, or hands to guide or direct the person gently through the crowd, may be permitted in some circumstances, but no greater force should be used except in self-defense, or in defending some other customer against injury or assault. Primary command should be by verbal instructions plus the presence of more security personnel. The rule of thumb is having more security staff than the number of person, or person’s that are being ejected.
If this is not possible try and spilt up the number of people the security is dealing with. Absent a criminal act by the persons being removed, laying hands on them constitutes an assault and may result in unlawful or civil liability to the club or security person involved. Verbal maltreatment of staff or management by customers is usually not against the law, and should be considered although painstaking, part of the job. Bodily force should never be used against a customer who has not used physical force, but only words.
When two customers are being evicted for fighting with one other, the customer that started the fight should be ejected first. Only after the customer has been observed by security, leaves the property, then the second person being ejected, should be walked out of the club, if possible through a different door. If a customer refuses verbal requests or commands to leave, after the security team has requested he or she leave, or fails to punctually leave the property after exiting the club, in most states the person is guilty of criminal trespass.
The individual should first be warned that the police will be called if they don’t leave. If they don’t then without delay leave, the police should be called. Also, if a customer physically resists removal, the police should be called and the customer removed and arrested. Tavern or club operated parking lots should have at the bare minimum of three foot-candles of lighting, calculated horizontally at the surface throughout the lot. Security employees should keep an eye on the parking lot starting at least 30 minutes before closing time, and continuing until all customers have left the property.
Incidents every now and then may blow up outside the club but it is still on the club’s property, and the security is still accountable for the customer’s safety. The visible presence of security may dishearten incidents from happening, and if by the chance is doesn’t then security is in a place to call the police and get involved as needed. If the management and club staff sustain a good relationship with the local police, it might be that the police show up around closing time to help alleviate any issues that come up. Conclusion
While lawsuits and bad publicity concerning security at nightclubs are on the rise throughout the country, they don’t have to be. If security officers follow the guidelines set down by the security manager, it will lower the chance of being sued. There are only a couple of things that we as security need to remember, that is the customer is paying for us to be here. It is the duty of the security officers to make it a safe and fun environment for them to have a good time. When the security does its job the right way, all else will fall in line.
Of coarse you will have your typical over intoxicated person who thinks they can take on the world, but just remember to be nice. Works Cited “Private security and the law -. ” Google Books. Web. 14 Oct. 2009. . “Washington. (Washington State Security Council, Inc. ‘s training law)(Brief Article) | Article from Security Management | HighBeam Research. ” Research – Articles – Journals | Find research fast at HighBeam Research. Web. 14 Oct. 2009. . [Figures – note that this page does not have the manuscript header and page number]
Cite this Comprehensive Security Plan
Comprehensive Security Plan. (2018, Jan 31). Retrieved from https://graduateway.com/comprehensive-security-plan/