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Consulting Firm-Gen 480

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    Consulting Firm Transitional Life Care (TLC) Consulting Firm is the creation of Team B. This paper summarizes the type of consulting firm and the services TLC offers. Each team member’s roles in the firm and her duties and responsibilities are described. In addition, a detailed analysis of how the content and concepts from five undergraduate core courses facilitated the analysis, development, and preparation of TLC Consulting Firm. Mission Statement Transitional Life Care Consultant Firm’s mission is to facilitate client growth with transition through life events and life changes.

    TLC consultants strive to join with others to create the conditions under which all people with transitional needs will experience opportunities to develop and exercise competence; encouragement to make choices in the pursuit of personal growth, presence, and participation in the transitional process; respect and dignity through the promotion of protection from abuse and neglect and isolation; opportunities for self-advocacy that empower each client to articulate his or her needs; and reduce the negative stress surrounding many life changes. Summary of Firm and Services

    Transition from one situation to another can be stressful; it is a process of progress forward. The Holmes-Rahe Scale (1967) lists 43 life events and life changes that contribute to one’s stress level. Each member of this team has personal experience as well as education, which would benefit a consultant firm with a mission to assist people in some form of transition. Two of the team members have direct experience with transition from state Foster Care programs, three members have been small business owner/operators, and four members have direct educational experience fitting the human services need.

    The strengths of this team indicate strong organizational skills, leadership, and empathy. The qualities complement one another well for this type of consulting firm. This consultant firm’s mission is to assist clients during transitional times, which occur during the natural course of life. The firm will apply human services ethical concepts to establish and fulfill human needs on the physical and emotional levels. The consultants can work in all environments from live in to drop in to meet the needs of the client/patients.

    The services provided are by contract and intended to assist the client with the transitional experience. As the transitional experiences vary from client to client, so will the individualized services. So if change is so great, why do we fear it? We fear it because change always involves both creation and destruction. As something new is created, something old is destroyed…. Our inhibition comes as we face the prospect of replacing the familiar with the unknown. At the junction of those two realities, most of us retreat. Usually it is only after the change is thrust upon us that we accept it because we often realize our lives ctually will be better. (Parry, 1997, p. 93) Family Consulting Services TLC will address a variety of family and organizational transitional issues such as family services that include childcare and foster care services, and consulting services to organizations who offer transition services. Specialized family consultants work with families experiencing transitions associated with special short-term needs such as those related to life changing events such as illness, the loss or addition of a family member, grief, and organizational business transition.

    In addition to family services and childcare services, TLC will help those who are aging out of foster care make the transition to independent living. The sole purpose of TLC is to provide services to those in need by setting them up with the right agencies and programs. Training Services TLC will offer consulting services to organizations who offer transition services. These organizations may vary in their mission but TLC has specific services to assist in many types of transitions.

    Services will include assisting organizations with technical assistance including training the staff in evidence-based and best practice models to ensure organizations can provide effective, quality services to their clients. Our firm will provide a variety of services tailored to assisting each organization in providing effective services in an efficient manner. Individual consulting will also provide individualized services with each organization. Roles The roles of each team member of the consultant firm Transitional Life Care (TLC) are in alignment with the education and experience of each consultant.

    This firm will assist in the transition process and each consultant has a specific role in this firm. Administration and Human Resources Manager Diane’s role at TLC is to assist families and individuals who are struggling with issues associated with the terminal illness or death of a loved one. For those individuals that need help finding medical transport or home care for bedridden loved ones, TLC can consult with the agencies that provide these services. TLC can also assist by compiling lists of paperwork that needs completed after the death of a loved one.

    Diane can assist the survivors by consulting with various locations such as Department of Motor Vehicles, car insurance, banks, veteran’s department, social security department, and medical paperwork to ensure that the survivor is assisted with the proper paperwork. In addition, many survivors will need help with housing agencies if they are required to move. Diane can help with relocation by putting the survivor in contact with the rental or real estate agencies. Diane is qualified to provide these types of consulting services because she has personal experience with caring for the terminally ill and the survivor’s aftermath.

    Diane’s personal experience in dealing with government agencies and her educational experience at the University of Phoenix have given her the qualifications needed for this position. The Human Lifespan Development and the Cultural Diversity and Special Populations courses Diane completed at the University of Phoenix enable her to understand and give assistance to those in need. Duties and Responsibilities 1. Organizational Development 2. Performance Management 3. Team Building 4. Salary and Benefits 5. Employee Relations 6. Leadership 7.

    Policy Recommendations 8. Finance Training Consultant Alexxa’s role as training consultant provides technical assistance to agencies. Technical assistance including training the staff in evidence-based and best practice models to ensure organizations can provide effective, quality services to their clients. This would also include assistance with strategic planning, event coordination, facilitation, and training on specific models or approaches. Alexxa’s experience as a consultant, trainer, and facilitator more than prepares her for this role.

    Alexxa’s educational experience with the University of Phoenix in Grant Writing and Marketing (MKT/421) enables her to assist agencies in completing grant writing and SWOTT analysis. Duties and Responsibilities 1. Technical Assistance to Agencies 2. Event Coordination 3. Facilitation 4. Training New Life Transitions Consultant New Life Transitions Consultant will consult with families experiencing transitions such as gaining a new family member, or a family in the process of losing a family member (permanent or short-term), or a single parent family.

    Consultant would set up companion support for latter stages of life for independent or dependent living adults, or for the single or young parent(s) with special needs. In addition, clients will receive coordination of services such as regular site visits to assist with mentoring, personal care, medical care, shopping, respite car, and transportation. Duties and Responsibilities 1. Evaluate needs 2. Establish plan 3. Set up timeframe 4. Contract for services locally 5. Maintain regular direct contact

    Janise’s life experience and level of familiarity with the special needs of a family in transition, the community, and coordination of services qualify her for this role. The University of Phoenix program of study in Human Services and Management, specifically Cultural Diversity and Special Population (BSHS/422), Case Management (BSHS/402), Professional, Ethical, and Legal Issues in Human Services (BSHS/332), Models of Effective Helping (BSHS/312), and Advocacy and Mediation (BSHS/442) qualify her to fill this role at TLC. Operations Consultant Manager

    Rebecca’s role at TLC is to consult with people opening their own daycare center. She will aid them in setting up the highest quality childcare centers by putting them in contact with government agencies regarding state regulations. Rebecca will also help the daycare centers in becoming state certified. TLC’s daycare clients will receive assistance on how to contact Child Care Resource and Referrals (CCR&R) in order to apply for children to be referred to their daycare centers. The daycare centers will also be consulted on caring for special needs children enrolled into their childcare programs.

    They will work with the Birth to Three Program and learn how to help children with developmental delays grow and develop in the areas they are having problems. The daycare centers will be aided in finding the right resources and agencies to learn how to deal with children who have behavioral problems. In addition, daycare centers will learn about diversity and different cultures. Rebecca is qualified for this position because she was the owner/operator of her own childcare business and is very familiar with everything involved with running a high quality childcare center.

    Her experience as a daycare owner, trainings, and the program she completed through the University of Phoenix provide her with the necessary experience and tools needed for her position at TLC. The Cultural Diversity and Special Population course she completed at University of Phoenix, along with the Case Management class, enable Rebecca to fulfill her role and responsibilities required of her at TLC. Duties and Responsibilities 1. Product and Service Management 2. Resource Development 3. Coordination of Services Marketing Manager

    Janise’s role at TLC is to provide a marketing plan and stay informed of the trends through analysis for the success of the firm. The plan is a road map to untapped markets and opportunities for TLC in the community. The marketing manager must create a sound plan and logically deduce if a new opportunity is more profitable and effective than what is already in place. Janise’s life experience and level of familiarity with public relations, community service, and coordination of events provides her with the skills to carry on the mission of TLC.

    Janise also had educational experience provided by courses she has taken at University of Phoenix. These courses include Marketing Fundamentals (MKT/421), Introduction to Organizational Psychology (PSY/428), and Research and Statistics (BSHS/382). Duties and Responsibilities 1. Public Relations 2. Organizational Review 3. Product or Service Description 4. Product Life Cycle 5. SWOTT (Strengths, Weaknesses, Opportunities, Threats and Trends) Analysis 6. Marketing Research 7. Segmentation 8. Differentiation and Positioning 9. Marketing Mix 10.

    Budget Core Class Analysis Management: Theory, Practice and Application MGT/330 The course Management, Theory, Practice, and Application, MGT/330 helped the team learn concepts of planning, organizing, leading, and controlling. This course gave team members a foundation in managing human resources by teaching the three stages of human resources planning that are” planning, programming, and evaluating” (Bateman & Snell, 2007, p. 322). These three factors are necessary components in being able to work with the different areas of our consulting firm.

    The knowledge of the individual positions and relationships within our firm will determine if additional skills and training are needed within our organization. Organizational Behavior MGT/331 Organizational Behavior, MGT/331 taught us about working in teams, motivational skills, and diversity in the workplace. The knowledge gleaned from this class about teamwork and diversity in teamwork will further our success as a consulting firm. This course knowledge coupled with the experience most of us have in human resources and supervisory management will lead us to a more productive team. “Teamwork doesn’t always happen naturally in a group.

    It must be nurtured and supported; it is something that team members and leaders must continually work hard to achieve” (Schermerhorn, Hunt, & Osborn, 2005, p. 222). If we as team members remember this and strive to work hard as a group, we can achieve success. Professional, Ethical, and Legal Issues in Human Services BSHS/332 Another course taken at University of Phoenix that will help TLC members is Professional, Ethical, and Legal Issues in Human Services BSHS/332. This course will assist the team in developing a code of ethics for our consulting firm that will be included in a manual for the workplace.

    Freeman (2000) stated, “Ethical standards written by professional associations represent a consensus of members’ beliefs and concerns about ethical behavior” (p. 19). Working as a team to develop a code of ethics will ensure that all members are in agreement concerning the proper way to handle ethical problems and decisions. This course also taught Team B about the rights of clients concerning matters of confidentiality, privileged communication, and informed consent. Though not all ethical matters can be foreseen, our code of ethics will be a guideline to ethical considerations.

    Cultural Diversity and Special Populations BSHS/422 A course that provides us with a global edge is the Cultural Diversity and Special Populations (BSHS/422) . During this class, we could explore and expand our communications perception through a look at what the structure of culture, looks like with sub-cultures contained within. This was a practical view of the world we live and work in. Two people may share the same experience, and yet each perceives it uniquely. Individual experience and meaning are mediated (sic) by such things as age, class, gender, ethnicity, and individual, and societal ideologies.

    Clinicians must consider and value multiple perspectives, even though they make our task of attending and listening more complex” (Murphy & Dillon, 2003, p. 56). Cultural Diversity and Special Populations will help the team to realize the cultural differences in all people. This knowledge will enable team members to deal with clients in a sensitive and perceptive manner acknowledging their differences. Case Management BSHS/402 The course Case Management was important in the development of TLC and essential in Rebecca’s roles as product and service management, resource development, and coordination of services.

    Case Management (BSHS/402) assisted the members of Team B in creating their consulting firm in the planning stages. The first step when planning a case management program is creating a planning team. Because of the course Case Management, Team B could identify stakeholders who are essential in the planning process. The stakeholders are vital for the next planning stage in which TLC’s mission was determined (Rothman & Sager, 1998). The knowledge learned in Case Management assisted Team B in gather information concerning the environment for the consulting firm and decisions about serving their clients.

    TLC analyzed the environment using the SWOT Analysis. The SWOT Analysis enabled them to recognize the strengths, weaknesses, opportunities, and threats that TLC may face (Rothman & Sager, 1998). The development of TLC was possible because of the Case Management course. Without this class, the planning and implementing stages of developing TLC would not have been possible. Conclusion This paper covered the details of Transitional Life Care (TLC) consultation firm. The roles of each person in the firm were identified and explained, along with the education and experience that prepared each person to complete their role.

    Five classes that have assisted the team in preparing for their work at TLC were explained. This firm will assist individuals and families through transitioning, provide technical support to agencies in the form of training and assistance with strategic planning and so on. These services along with more information were provided to explain the purposes, qualifications and information for TLC. References Bateman, T. S. , & Snell, S. A. (2007). Management: Leading and Collaborating in a Competitive World (7th ed. ). New York, NY: McGraw-Hill. Bellin, H. (2006). Best practice channel management: The channel management framework.

    Journal of Marketing Channels. 14(1-2),117-127. Retrieved from http://www. ebscohost. com Berk, L. E. (2004). Development through the lifespan (3rd. ed. ). Boston, MA: Allyn and Bacon. Boschee, M. A. & Jacobs, G. (1997). Ingredients for quality child care. Retrieved from www. nncc. org Freeman, S. J. (2000). Ethics: An Introduction to Philosophy and Practice. Belmont, CA: Wadsworth Thomson Learning. Kerin, R. , Hartley, S. W. , Rudelius, W. (2009) Marketing (9th ed. ). New York, NY: McGraw Hill. Kotler, P. , & Keller, K. L. (2009) Marketing Management (13th ed. ). Upper Saddle River, NJ: Pearson Prentice Hall.

    McNamara, C. (n. d. ) Free Management Library. Human Resource Management. Retrieved June 9, 2010, from, http://managementhelp. org/hr_mgmnt/hr_mgmnt. htm Perreault, W. D. , Cannon, J. P. , & McCarthy, E. J. (2009). Basic Marketing: A Marketing Strategy Planning Approach (17th ed. ). New York, NY: McGraw-Hill. Rothman, J. , & Sager, J. S. (1998). Case management: Integrating individual and community practice. (2nd. ed. ). Boston, MA: Allyn and Bacon. Schermerhorn, J. R. , Hunt, J. G. , & Osborn, R. N. (2005). Organizational Behavior (9th ed. ). Hoboken, NJ: John Wiley & Sons, Inc.

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