This document describes the methods for measuring, monitoring and interpreting customer perception information to determine whether [Your Company] is meeting customer requirements. [Your Company] recognizes that the customer feedback process has important links and interfaces between other QMS process that include, but are not limited to those listed below. ? ? ? ? 7. 2. 3 Customer Communication 7. 3. 6 Design & Development Validation 7. 3. 7 Design & Development Changes 7. 5. 2 Process Validation 2. References Reference 8. 2. F017-1 F017-2 Title & Description Quality System Manual Customer Satisfaction Survey Customer Complaint Log 3. Terms & Definitions Term Customer Satisfaction Customer Specification ISO Clause 3.
1. 4 3. 3. 5 3. 7. 3 Definition The customer’s perception of the degree to which their requirements have been fulfilled An organization or person that receives a product Document stating requirements 4. Application & Scope The scope of this procedure is to assess the level of customer satisfaction by obtaining input from various sources defined herein.
Trends and key indicators of satisfaction will be captured and benchmarked. Customer satisfaction information will be obtained from customer feedback and by analyzing customer responses to: ? ? ? ? ? ? ? Product returns and warranty claims Repeat customers and market share Analysis of customer complaints and customer satisfaction surveys Recognition and awards Growth of key accounts Analysis of credit notes On-time delivery Document No: Page 4 of 8 Company Name/Logo P017 Customer Satisfaction Procedure
Cite this Customers Satisfaction Essay
Customers Satisfaction Essay. (2016, Nov 11). Retrieved from https://graduateway.com/customers-satisfaction/