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Developing effective communication in Health & social care



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    Communication is at the heart of any relationship, be it familial, business, romantic, or friendly. While there have been significant advances in how we understand body language and other forms of communication, verbal communication continues to be the most important aspect of our interaction with other people. It’s important to understand both the benefits and shortcomings of this most basic communication. One-to-one communication plays a very important part in almost everyone’s life. This type of communication occurs most often in face-to-face conversations and in telephone speech skills.

    Conversation consists of talk about various matters of common interest to both of the people involved. Conversations, unlike many other types of communication are usually not planned or rehearsed beforehand. Group communication refers to the communication between a group of people and another group of people or within the group itself. A group is normally considered as a collection of people that number 3 or more. This type of communication is very helpful when you need to get across the same message to more than 1 person.

    For example if you are a manager who is announcing a change in hours for employees shifts, then you would gather everyone together. That way it is quicker and saves you time. Also it is helpful when you want to discuss something with your team mates or business. Group debates and discussions are very popular. Formal communication is the type of communication used for important topics, usually in the arenas of business, government, diplomatic matters, scientific matters, lectures by teachers, certain types of speeches at colleges, or in seminars.

    It is speech which is meant to impress and to give weight and authority to the person speaking and to the subject being spoken about. It is polite speech, and uses polite language, whether in verbal or written form. Examples would be the president’s inaugural speech, letters between ambassadors or consuls, an address by a college president to the school, the presentation of a scientific paper or theory at a symposium or seminar. Even in written form, a letter of resignation from a post one hold.

    Formal communication assumes, usually, a vertical relationship between people in that situation. Someone is the person above, in authority, and someone is the person below, dependent to some extent on that person, in that situation. Informal communication is more on a peer level. It is everyday speech, the kind of speech where you don’t have to worry too much about how you couch something, because you and the other person know each other well enough not to take things wrongly. It may be concerned with important matters, but it is not on an authoritative level.

    It may be two people who enjoy argumentation going at it about some specific topic, or friends planning an outing, or working together on a project and talking through what and how to do it. Forms of communication ‘Verbal’ means ‘spoken’. So, verbal communication is the messages you send with words. It’s what you actually say. Non-verbal communication is the messages you send with your body. Some people call it your body language. For example: Facial expressions – smiling, frowning, raising eyebrows, eye contact Gestures – waving your hand, pointing your finger, crossing your arms Posture – the way you stand or sit.

    Touch – being caring you would put you hand on ones shoulder to show you care. Silence – could be a sign of anger, upset, nervousness etc. Reflective listening – nodding your head to show you understand, eye contact. Non-verbal communication also includes the tone and pitch of your voice. So, verbal communication is the words. But non-verbal communication is how you say the words. Technological communication – Text messaging, E-mail, Msn, etc. Technological aids – People who are deaf blind use many different methods of communication.

    The method chosen will depend upon the amount of sight and hearing the individual has the cause of deaf blindness and how long the person has had a sensory impairment. – Braille is for someone unable to see text well enough to read it, braille can be used to label objects and give access to books. Objects designed especially for blind and deaf blind people may already be labeled in braille. – British sign language is a visual means of communicating using gestures, facial expression, and body language.

    Sign Language is used mainly by people who are Deaf or have hearing impairments. Within Britain the most common form of Sign Language is called British Sign Language. British Sign Language has its own grammatical structure and syntax, as a language it is not dependent nor is it strongly related to spoken English. British Sign Language is the preferred language of between 50,000 – 70,000 people within the UK. – Communication symbols could be anything from “ladies toilets sign” to “road signs”. Here are some images of communication symbols.

    Developing effective communication in Health & social care. (2016, Jul 17). Retrieved from

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