What is emotional intelligence?
Emotions inform us about things that are important to us, like the people in our lives, values we hold, needs we may have, or the activities we enjoy. It leads to the motivation, drive, self-control, and passion in our lives – whether at work or at home (Segal, 1997). Emotional Intelligence is having emotional awareness; it refers to the ability to understand our own emotions as well as the emotions of those around us. It involves how we understand our own feelings, have empathy for others, and regulate our emotions to connect with people (DuBrin, 2010).
Without it, it would be difficult to build lasting relationships, maintain our families, and succeed as managers.
EQ vs IQ
What is the difference between emotional intelligence (EQ) and intelligence quotient (IQ)? IQ is the measurement of a person’s ability to learn, understand, and apply information. An IQ can be determined by answering standardized questions and comparing the score to that of other people within the same age rage.
This numerical value can help determine a person’s intellect and measure concepts like word comprehension, math skills, and logical reasoning (Ellis-Christensen, 2012). EQ on the other hand, is a measurement of how one recognizes and responds to emotions and how well they communicate with others. EQ can be more difficult to measure because test questions are usually subjective, unlike IQ testing which has more definitive answers for scoring. In general, IQ and EQ differ in the mental capabilities that are being measured: understanding information vs. understanding emotions (Ellis-Christensen, 2013). Key factors of emotional intelligence
According to emotional intelligence research author, Daniel Goleman, there are four key factors that build one’s emotional intelligence. Each factor includes personal competences that leaders may possess. Effective leaders most likely have strengths in multiple areas. The following are key abilities of emotional intelligence that are discussed in Goleman’s book, “Primal Leadership: Realizing the Power of Emotional Intelligence”: •Self-Awareness
Emotional self-awareness: Reading one’s own emotions and recognizing the impact; using your “gut” instinct to make a decision Accurate self-assessment: Knowing one’s own strengths and weaknesses Self-confidence: A sound sense of one’s self-worth and capabilities •Self-Management
Emotional self-control: Keeping disturbing emotions and reactions in control Transparency: Displaying honesty and integrity; being trustworthy Adaptability: Flexibility in adapting to change or barriers Achievement: The drive to improve performance to meet personal standards of excellence Initiative: Readiness to act or jump quickly on an opportunity Optimism: Seeing the positive side to things
Empathy: Sensing others’ emotions, understanding their perspective, and taking interest in their concerns Organizational awareness: Staying up-to-date on current business decisions, activities, and politics Service: Recognizing and meeting customer, client, employee needs •Relationship-Management
Inspirational leadership: Motivating others with a captivating vision Influence: Using different persuasion methods to guide others’ behaviors Developing others: Strengthening others’ abilities through guidance and feedback Change catalyst: Initiating and leading change
Conflict management: Resolving disagreements
Building bonds: Growing and maintaining a network of relationships Teamwork and collaboration: Cooperation and building teams
Personal CompetenceSocial Competence
What I SeeSelf AwarenessSocial Awareness
What I DoSelf ManagementRelationship Management
What is my emotional intelligence?
Managers with a high EQ cope well with their own emotions and respond
appropriately to the emotions of others. Knowing your areas of strength and identifying your areas of weakness will lead to your success as a manager and the success of your organization. To quickly measure your own EQ, answer the following questions: •Are you aware of the subtleties of your own feelings?
•Do you usually know what other people are feeling, even if they do not say so? •Does your awareness of what others are going through give you feelings of compassion for them? •Can you carry on doing the things you want to do under distressing circumstances, so they do not control your life? •When you are angry, can you still make your needs known in a way that resolves rather than exacerbates the situation? •Can you hang on to long-term goals and avoid being too impulsive? •Do you keep trying to achieve what you want, even when it seems impossible and it is tempting to give up? •Can you use your feelings to help you reach decisions in your life? (linac.co.uk)
For an in-depth test your emotional intelligence go to queendom.com
EQ & successful managers
John is an associate manager for his healthcare organization. He seems to have it all: an MBA in Healthcare Management, years of experience in the healthcare industry, charisma, and he is driven to work hard. But is he a successful manager? With the list of attributes provided, one would think the answer would be “yes.” In reality, John’s department has the lowest numbers in effeciency, the highest numbers of errors, a high staff turnover rate, and department morale is at an all time low. Though John may be highly intelligent, experienced, and driven – his emotional intelligence is lacking significantly. Here are some examples of why: •He is impatient when staff bring issues to his attention. •He is defensive and comes across as angry when responding to criticism. •He frequently makes joking remarks that are perceived as insensitive.
As a manager, it does not matter if you have the highest level of academic education and training. A person with less experience or less education, who has fully developed their emotional intelligence, can have more success
as a manager than a person who is developed only an impressive resume. Here are some key tips to improve your emotional intelligence: Manage your own negative emotions – negative emotions can be overwhelming and effect our judgment Stay cool under pressure
Improve your ability to read social cues
Be assertive and express difficult emotions when necessary
Effectively express and validate emotions
Though it is undoubtedly helpful to be intelligent, a rational thinker, and have a high IQ, it is important to know it is not enough. Your IQ will help you personally, but your EQ will benefit everyone around you as well. Research tells us you will achieve greater success and be regarded as more professionally competent and capable.
“Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal: Great leadership works through the emotions. No matter what leaders set out to do – whether it’s creating strategy or mobilizing teams to action –their success depends on how they do it. Even if they get everthing else just right, if leaders fail in this primal task of driving emotions in the right direction, nothing they do will work as well as it could or should.” (Goleman, 2002).
DuBrin, A. (2010). Leadership: Research Findings, Practice and Skills. 6th Edition. Cengage Learning, Mason, OH
Ellis-Christensen, T. What Is the Difference Between EQ and IQ? Retrieved on *** from http://www.wisegeek.org/what-is-the-difference-between-eq-and-iq.htm
Goleman, D., Boyatzis, R., & NcKee, A. (2002). Primal Leadership: Realizing the Power of Emotional IntelligenceSegal, J. (1997). Raising Your Emotional Intelligence. Henry Holt & Company, Inc. New York, NY.
Momeni, N. (2009). The relation between managers’ emotional intelligence and the organizational climate they create. Public Personnel Management, 38(2), 35-48.
Emotional Intelligence Self-Assessment. Retrieved on *** Linac.co.uk/images/PDFs/PersonalDownloads/EI_SelfAssessment.pdf
Cite this Emotional Intelligence
Emotional Intelligence. (2016, Nov 15). Retrieved from https://graduateway.com/emotional-intelligence-4/