Factors that hinder effective communication in my organization.
Introduction: Human beings communicate to each other on a daily basis, however, the process of transmitting messages from an individual or group to the other is a complex one and is prone to errors (Jenkins, 2007). Effective communication is vital to any organizational success. My organization is a big entity with over 1000 employees spread over the country. It has an elaborate organizational structure stretching from the C.E.O. to the lowest ranked employee. There have been problems of communication both vertically and horizontally and even with the outside public (clients).
Reason for choosing the topic: The purpose of this study is to investigate the factors that hinder effective communication in the company I work with. The study will provide a vision to its the organization’s employees with a sole purpose of putting their practices and procedure into reality. This will in turn reflect the organization as an employer of choice hence attract and retain a motivated staff.
Significance of the study: An in-depth survey of the factors that hinder effective communication in this organization will go a long way in helping the management to conduct its functions effectively. This will enable them to properly structure the organization according to different departments, and also be able to coordinate their activities well. The management will also be able to improve efficiency, and better business prospects. Learning of the barriers to effective communication will improve relationships with the company clients and even suppliers. This study will be of benefit to me and my colleagues in that there will be better understanding amongst ourselves and also between the employees and the management. As a result, there will be better coordination of work which will eventually lead to efficiency.
Research Design: The expected research design will be descriptive in nature. A descriptive survey seems to be an appropriate method for getting comprehensive responses from employees and also ensure that there will be interaction between the researcher and the respondents. The researcher will use simple random sampling method in identifying the sample where the research will be carried out. This method will be used because it will give all employees an equal chance to be selected for the interview. The method is expected to reduce the chances of biasness in the sample.
Out of the population of 1000 employees, the researcher will select a sample on which he will carry out the study.
Data collection procedures: Questionnaires will be used as an instrument for collecting primary data. They will be composed of different types of questionnaires i.e. questions with a list of optional answers and ratings. This is because a questionnaire leaves room for the respondents to freely express to ideas through stimulated thinking
Interviews will also be used in collecting primary data. This will ensure that questions are well understood and also it improves the interaction between the researcher and the respondents.
Observation method will also be applied. The researcher being a member of the organization will be able to observe and also use his experience while working with the organization.
Data Analysis procedure: He raw data to be collected will be placed in form of tables. This will form a basis of analyzing and interpreting data. The information in the tables will be analyzed in form of bar graphs. This will help to compare relationships that exist between different variables. Pie Charts: This is another simpler way which will be used for analyzing data which would easily be understood. The data will be analyzed in form of percentages.
Jenkins, M.N. (2007), Barriers to Effective Communication at Work, Alliance training and Consulting. Viewed 16th December, 2008,<http://www.alliancetac.com/index.html?PAGE_ID=265>