Formal letter to a travel agency complaining about a recent holiday

I am writing to you to complain about the service you failed to provide for me and my family on our recent holiday to Spain last month - Formal letter to a travel agency complaining about a recent holiday introduction. Our holiday was booked with your company 6 months in advance at your Cardiff office, I spoke with your manager representative and she guaranteed that we would receive a superb holiday with ‘no problems’. I can truthfully say that my family and I were provided with the complete opposite and we were hugely disappointed with the majority of our holiday.

Your manager representative and myself settled at the expense of �700 for 7 days at ‘Hotel San Pedro, Costa Del Sol, Spain’, Bed and breakfast only; I was told that this price would provide return flights, transport to and from our hotel to the airport, Accommodation for 4 people and 3 visits from a qualified rep whilst on our break providing us with information and tourist attractions in the area. Your holiday rep did not visit us once; we only received a poorly put together brochure which had been left behind the reception at our hotel.

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Our ‘family’ room had only one double bed and one sofa bed, when questioning this at reception I was arrogantly dismissed. The transport you claimed to have arranged for my family and I never turned up and in addition I had to pay �80 for a taxi to the airport on our way home, this was not what we had been led to expect. I was disillusioned by your staff and received a very pitiable holiday.

As you will realise, I am very dissatisfied with the holiday we received. I booked the holiday looking for a stress free break with my family, when in reality all I received was hassle. Nothing went to plan. I and my family will not be using your company again and I expect at least a formal apology and a fraction of my money refunded. If you fail to do so, I will intend to take matters further.

Yours faithfully,

Greg Lawrence.

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