Hotel Management

Guide to College Majors in Hospitality Management That’s the secret of entertaining - Hotel Management introduction. You make your guests feel welcome and at home. If you do that honestly, the rest takes care of itself. –Barbara Hall What is Hospitality Management? What do the high school student serving you popcorn, the concierge at your five-star hotel, and the museum tour guide have in common? They all work in the hospitality industry. It’s the biggest industry in the world, and the main source of income for many countries.

Although it can encompass everything from chambermaid to CEO, we’ll look at the upper management positions within the tourism and hospitality industry – and how an online degree in hospitality management can give you a competitive edge in finding a satisfying career. The industry is generally divided into travel, tourism, and hospitality. Although many people enter the tourism and travel industry because of their own love of traveling, the one common factor in all these jobs is the concern for helping customers to enjoy their leisure time or to make their business travel as easy as possible.

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An advanced tourism and hospitality degree may not be required for all management positions in the hospitality industry, but working your way up through the ranks can mean years of lost income potential and missed opportunities. By upgrading your academic training, you’ll advance faster and have more careers open to you. Receive more information on Travel & Tourism Programs Degree: Choose: Online Campus Zip Code: Career Education in Hospitality Management Online College Courses and Degrees Online tourism and hospitality degree programs, from associate’s degrees to MBAs, offer plenty of options.

A formal education provides fills in any gaps that practical experience alone can’t provide, and provides recognized endorsement of your skills and abilities. Online college classes in travel, tourism and hospitality have become increasingly popular for employees already in the industry who want to advance without taking a pay cut to attend a traditional school. The courses combine theory and skill development with an emphasis on practical work experience. Associate’s Degrees in Hospitality Management

Associate-level degrees in business can provide you with a logical starting point for further studies in tourism and hospitality. A more specialized program, such as an Associate of Science in Hospitality Management, can prepare you for a travel career through industry tailored coursework and internships with airlines, resorts, and travel agencies Bachelor’s Degrees in Hospitality Management A bachelor’s degree in tourism and hospitality management is designed to prepare you for a broad range of managerial roles across the hospitality and tourism industry.

Your curriculum cover industry standards and practices; you can focus on hospitality management; convention and meeting planning; destination services management; travel and tourism; recreation related industries; fundamentals of purchasing; or food and beverage. These courses will be supplemented with classes in liberal arts, business, specialized courses in technical applications, leadership, and case analysis applied to the global industry. Other Bachelor of Science programs will allow you to specialize in: •Casino Management •Club Management •Food and Beverage Management •Lodging Management Tourism, Convention and Event Management Certificate Programs in Hospitality Management For those not interested in pursuing a full degree, or those who need a short program to round out their skills, other colleges offer certificate programs. These focused courses allow experienced professionals to add a hospitality dimension to existing business skills, or brush up on new developments in the industry. Master’s Degrees and MBAs in Hospitality Management If you want to market yourself globally or work in the very top establishments in your area, consider a master’s degree in hospitality and tourism management.

Online MBA programs are specialized degrees with applications in a wide variety of careers, combining general business management skills with industry-specific knowledge and case studies. What can you do with a College Major in Hospitality Management? Hospitality Management Career Options The diversity of careers in tourism and hospitality makes it impossible to cover every job description. But with increasing levels of education, you open up the door to more opportunities, different branches in the field, and locations around the world. The Hotel Manager: Job Description

As a hotel manager, you will be responsible for making a “home away from home” for business travelers and vacationers. You’ll oversee the daily operations for the ‘front of house’ and ‘back of house’ staff, based on the guidelines set by the owners (or the top executive staff, in the case of larger chains). In your approximately 55-hour workweek, you’ll field complaints from customers, ensure the premises are kept clean, hire and train new staff, order and maintain supplies, oversee advertising and marketing, and monitor accounting practices.

You’re suited for this career if you have a flair for organization and communication and can work with people from all backgrounds. You should be cool under pressure, prefer to manage with a hands-on approach, and be able to think on your feet. The job can be monotonous in ways, but every day you can see something new. Earnings for lodging managers vary greatly with the location and the size of the establishment. In 2004, median yearly incomes were almost $38,000, but overall the salaries ranged from $22,000 to over $72,000 per year.

However, 20-25% yearly bonuses, which can be awarded in high-profit/high-performance years, can boost a manager’s salary by thousands of dollars. Education, meal, and lodging discounts also add incentives to those working in this field. Many companies now consider a bachelor’s degree in hospitality to be a minimum requirement for management positions. General business degrees can also be applied, but you will be expected to have considerably more hotel experience to be considered.

Certification is not a career requirement for hotel managers, but is offered by professional groups such as the Educational Institute of the American Hotel and Lodging Association, if you want to further boost your career credentials. Careers in Event Planning Event planners, special events coordinators, meeting planners, bridal consultants, and party planners all do the same kind of job, but on widely divergent scales. If you choose any one of these careers, you’ll organize and plan events, such as a wedding, open house, convention, or special celebration – up to and including the date, location, agenda, guest list, and catering.

With so many details, it’s important that you’re “born to organize,” have a good head for planning an entire event, and be adaptable and creative when faced with the inevitable snags you’ll encounter. You may have event planning as part of your larger job description if you work in marketing, corporate communications, or public relations. You may be employed by a company that specializes in event planning on a contract basis, or you may work in-house for a convention center or tourism bureau.

Your job can further be specialized by the function you perform–you might work as a travel coordinator, exhibit planner, facilities manager, display or trade floor coordinator, or registration coordinator. Many companies find that it is most cost-effective to let an event coordinator handle their trade shows or conventions. The event coordinator will be familiar with all the logistics of the venue, such as fire regulations and space limitations, contact lists for caterers, registration services, advertising and support material production, display companies, travel and accommodation planning, and staffing.

A bachelor’s degree in hospitality, business, communications, public relations, marketing, or sales is considered acceptable in the events coordination profession. A graduate degree is the norm for event company directors or meeting planning executives. The U. S. Bureau of Labor Statistics reports that 2004 earnings for meeting planners averaged over $39,000, and a healthy growth in the industry is expected. Expect to work unusual hours (this is a draw for many planners, who can’t abide the 9-to-5 in a cubicle), and in a pinch you may need to roll up your sleeves to help get the 200 chairs in place for the opening in less than an hour.

Certification is available from several organizations such as Meeting Professionals International, which offers the Certification in Meeting Management, or the International Association for Exhibitions and Events, which provides the Certified in Exhibition Management designation. Become a Travel Agent Travel agents provide a dual service. First, they help pleasure and business travelers to make arrangements for transportation, accommodation, and excursions.

Second, they help cruise lines, resorts, and specialty travel groups promote travel packages to millions of people every year. As a travel agent, you must be well-organized, accurate, and meticulous to plan and organize your client’s travel itineraries. Other desirable qualifications include good writing, interpersonal, and sales skills. For the general public they serve, travel agents are expected to be experts on weather conditions, restaurants, tourist attractions, recreation, customs regulations, required papers (passports, visas, and certificates of accination), and currency exchange rates – and then bear the brunt of the complaints if the information they provide isn’t accurate. The Internet and travel publications are the main sources of information that travel agents use, and they can supplement this hard data with their own personal experiences or on the feedback they receive from clients. Depending on the size of the travel agency, an agent may specialize in type of travel, such as leisure, business, or adventure, or specialize by destination, such as Europe or Africa.

Many agents, especially those who are self-employed, frequently work long hours, but with advanced computer systems and telecommunication networks, some travel agents are able to work at home. More than 8 out of 10 agents work for travel agencies with a 40-hour work week. Previously, the minimum educational requirement for a travel agent was a high school diploma, but with advances in technology and computerization, formal career training is increasingly important. A college education and proficiency in a foreign language is often desired by employers.

Courses in accounting and business management also are important, especially for those who expect to manage or start their own travel agencies. As Internet travel sites start to overtake traditional travel agencies, keen competition for jobs is expected. Industry perks also crowd the field; travel agents get reduced rates for personal transportation and accommodations. In addition, agents sometimes take “familiarization” trips, at no cost to themselves, to learn about various vacation sites.

These benefits attract many people to this occupation. Career training in travel and tourism can put you at an advantage when competing for jobs or launching your own agency. Experience, sales ability, and the size and location of the agency determine the salary of a travel agent. Median annual earnings of travel agents were $27,760 in 2004. Agencies focusing on corporate sales pay higher salaries and provide more extensive benefits, on average, than do those that focus on leisure sales.

Hotel Management

1 - Hotel Management introduction. Ana Chavaria, Front Office Manager and Lorraine Desants, Director of marketing and sales, have just returned from a computer conference at which they were able to look at the latest Property Management System for hotels. Ana is enthusiastic about updating and adopting front office applications for Reservations, Registration, Room status, Posting, Call Accounting, Checkout and Night Audit. Lorraine is sure the marketing and sales applications will help her department be more efficient.

Both realized the cost involved in obtaining module for a Property Management System. Assuming Ms. Margret Chu, General Manager of the Times Hotel is willing to consider the purchase of PMS. How would Ana and Lorraine proceed? Whom should they include in developing a PMS adoption plan and why? What areas should they investigate? ****(Answers will be from need analysis chapter) 2. The Computer team of Time Hotel is in the process of updating a computer needs analysis. The team is ready to decide which new modules should be adopted.

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Ana Chavaria, Front Office Manager and chair of the comitee, is seeking consensus on whether the team should recommend the purchase of a POS module for the restaurant operation or a Guest History module for the marketing and sale department. Eric Jones, Food and Beverage Manager say the POS module will pay for itself in six months because guest are walking out of the hotel before their breakfast charges are posted to their folios. Lorraine Desants Director of marketing and sales says the purchase of the Guest History Module will increase business by 25 percentages in the first year. The budget allows for only one purchase.

What concepts would you recommend the team do or consider break the stalemate? ****(you need to explain about the need for f& B module , and marketing mgmt module, also suggestion can be for general mgmt module , where all module can be connected together , or Application can be made according to the hotel need) 3. The owner of an independent full service lodging property has reviewed your proposal for the installation of a PMS. The proposal is thorough, However owner says that due to economic conditions at this time, “we have to cut back and purchase only five of the eleven modules” in the proposal.

Which of the five modules would you maintain? Justify your decision. (The Eleven Modules proposed are 1. Reservation 2. Revenue Management 3. Registration 4. Room Status 5. Posting 6. Call accounting 7. Night Audit 8. Back office 9. Housekeeping 10. Marketing and sales). *****(It’s only a property for lodging purpose; the effect of F&B is secondary) 4. Applebee’s is the largest casual dining chain in the world, with 1970 locations throuout the U. S and nearly 20 other countries worldwide, The menu feature beef , chicken and pork items , as well as burgers , pasta and seafood.

The Applebee’s CEO wants to make the restaurant more profitable by developing menus that are tastier and contain more items that customers want and are willing to pay for despite rising cost for gasoline and agricultural products. How might information systems help management implement this strategy? What pieces of data would Applebee’s need to collect? What kind of reports would be useful to help management make decision on how to improve menus and profitability? *****(include, recipe mgmt, menu mgmt software, cost mgmt, here the data means the different kinds of information systems supporting the above said case)

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