Get help now

Identify and Rroubleshoot Problems with Road Safety

  • Pages 2
  • Words 431
  • Views 596
  • dovnload

    Download

    Cite

  • Pages 2
  • Words 431
  • Views 596
  • Academic anxiety?

    Get original paper in 3 hours and nail the task

    Get your paper price

    124 experts online

    Providing technical support for Telecom Domain (AVAYA CM, AES, CMS, G-450, G-430, G-650 Gateway, and System Manager ) and (Nortel CS-1000 M5.2, CCT, Call Pilot and C.C6.0) and (Aspect Unified Dialer) Installation and Administration of AVAYA CM6.2 Installation and Administration of AVAYA CMS16. Installation and Administration of AVAYA AES6.2 Installation and Administration of AVAYA Gateways(G-430,450,650) Installation and Administration of Nortel CS-1000 E and Call Pilot Installation and Administration of Contact Center 6. 0 and CCT Understandings of Voice Loggers ( Nice, Variant)

    Identify and troubleshoot problems regularly and Participate in root cause analysis if needed. Guiding team during the day to day operations  escalations Monitoring and managing team performance Responsible for implementation of new projects and delivery Proactive management (Incident and Alert management) Telecom SLA monitoring and dashboard Telecom Assets Management Availability management Providing support, as per ITIL V3 specific framework Handling of 24 helpdesk with 12 engineers team Responsible for Uptime on Infrastructure sites

    Coordinating with AVAYA/NORTEL/ASPECT TAC for the escalated issue and performing troubleshooting with TAC engineers Moved to Telecom Team in Jan’06 – June’09 Worked as Telecom Engineer. Responsibilities Providing technical support for Telecom Domain (Nortel CS-1000 E5.2, 81C PBX, CCT, Call Pilot, and C.C 6.0) Supporting to the centers of HCL BPO’s in Noida on Nortel range of voice products like 81C PBX and CS1000 E, Symposium 4.2. Experience with configuration, administration, monitoring, and troubleshooting of Nortel Products (CS1000E, CCMS, CCT, and Call pilot).

    Designing the call flow of inbound campaigns on both Meridian 81C PBX as well as in symposium. Configuration skill sets, scripts, agents, phone sets on Symposium. Configuring the Trunk cards, Line cards for all inbound processes. Expertise with Signaling Protocols ISDN, CAS, Analog, T1/E1 PRI Expertise with Voicemail administration and troubleshooting – Nortel Call Pilot System Identify and troubleshoot problems regularly and Participate in root cause analysis if needed. From March’05 – Dec’05 Worked as Desktop Support Engineer Responsibilities Worked as Desktop Support Engineer to handle desktop-level troubleshooting.

    Taking care of outlook issue, domain join issue, Hardware related issues. Handle the LAN issues. O. S installation, Domain Joining, Hardware Related issue, Application related issue, user creation in A. D. SCHOLASTICS BCA from Dr. B. R Ambedkar University, Agra in 2003 12th from UP BOARD in 2000 10th from UP BOARD in 1998 CERTIFICATIONS Certified AVAYA Aura Communication Manager and CM Messaging (R6.0) Implementation (ACIS) CCNA completed from INT Delhi ACHIEVEMENTS Upgrade Symposium4.2 to CCMS6.0 Upgrade the Nortel 81C PBX to CS 1000 M Installation of AVAYA CM6.2 in LSP mode Installation of AVAYA CM6.

    In LSP mode Installation of AVAYA G-450 G-430 and G 650 Gateway Installation of AVAYA CMS16.

    This essay was written by a fellow student. You may use it as a guide or sample for writing your own paper, but remember to cite it correctly. Don’t submit it as your own as it will be considered plagiarism.

    Need a custom essay sample written specially to meet your requirements?

    Choose skilled expert on your subject and get original paper with free plagiarism report

    Order custom paper Without paying upfront

    Identify and Rroubleshoot Problems with Road Safety. (2016, Jul 18). Retrieved from https://graduateway.com/identify-and-rroubleshoot-problems-with-road-safety/

    Hi, my name is Amy 👋

    In case you can't find a relevant example, our professional writers are ready to help you write a unique paper. Just talk to our smart assistant Amy and she'll connect you with the best match.

    Get help with your paper
    We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy