We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

See Pricing

What's Your Topic?

Hire a Professional Writer Now

The input space is limited by 250 symbols

What's Your Deadline?

Choose 3 Hours or More.
Back
2/4 steps

How Many Pages?

Back
3/4 steps

Sign Up and See Pricing

"You must agree to out terms of services and privacy policy"
Back
Get Offer

Key Account Executive

Hire a Professional Writer Now

The input space is limited by 250 symbols

Deadline:2 days left
"You must agree to out terms of services and privacy policy"
Write my paper

Short Answer Questions – M2. 03 Planning and monitoring work Learner name: Learner registration number: Understand how to work within the organisation’s policies, procedures and priorities 1. Identify one organisational policy that is relevant to the work of a team (10 marks) [pic] [pic] [pic] [pic] 2. Look at the following three targets. Which of these targets is an example of effective target setting? (10 marks) a. Reduce workplace accidents b. Increase customer satisfaction c. Achieve 90% ‘satisfactory’ or higher ratings by customers pic] 3. Look at these three pairs of objectives or targets that a team leader has been told the team must achieve.

Explain which of the three pairs has objectives or targets which could be in conflict or incompatible? (Write the number of the answer down that you have chosen)( 10 marks) |1 |Improve health and safety |Reduce the number of accidents to half last year’s total | |2 |Raise skill levels |Have all team leaders qualified to ILM

Don't use plagiarized sources. Get Your Custom Essay on
Key Account Executive
Just from $13,9/Page
Get custom paper

Level 2 | |3 |Reduce reject rates by 20% |Increase the production rates by 30% | [pic] [pic] [pic] [pic] Understand how to plan and allocate work 4.

An important part of a team leader’s role is to plan the team’s work to meet agreed objectives. List 3 things a team leader needs to decide when planning the team’s work. (30 marks) [pic] [pic] [pic] [pic] [pic] [pic] 5.

When briefing a team on work tasks, briefly describe one way that a team leader can check that team members have understood what they have heard. (10 marks) [pic] [pic] [pic] Understand how to monitor a team’s work Identify two ways to monitor a team’s work (20 marks) [pic] [pic] [pic] 6. Identify an action that a team leader could take to improve poor team performance (10 marks) [pic] [pic] [pic] Learners must achieve at least 50% of marks available for each learning outcome.

In some instances learning outcomes may be covered by more than one question. Learning outcome 1: Questions 1, 2 and 3 combined Learning outcome 2: Questions 4 and 5 combined Learning outcome 3: Questions 6 and 7 combined |Assessor’s decision |Quality assurance use | |Total marks |Outcome |Total marks |Outcome | | (circle as applicable) | |(circle as applicable) | |Total 50 + overall, AND minimum |PASS/referral |Total 50 + overall, AND minimum |PASS/referral | |in each section | |in each section | | |Section referral if applicable: |Date of IQA check: | |Name of assessor: |Name of IQA: | |Assessor signature and date: |IQA signature: | |ILM EV signature: |Date externally verified (where applicable): | Answers to Short Answer Questions – M2. 03 Planning and monitoring work Understand how to work within the organisation’s policies, procedures and priorities 1. Identify one organisational policy that is relevant to the work of a team (10 marks)

Answer could include • Health and safety policy • Customer service index • Environmental policy Or Suitable Alternative 2. Look at the following three targets. Which of these targets is an example of effective target setting? (10 marks) a. Reduce workplace accidents b. Increase customer satisfaction c. Achieve 90% ‘satisfactory’ or higher ratings by customers Answer ‘target c’ 3. Look at these three pairs of objectives or targets that a team leader has been told the team must achieve. Explain which of the three pairs has objectives or targets which could be in conflict or incompatible? (Write the number of the answer down that you have chosen)( 10 marks) 1 |Improve health and safety |Reduce the number of accidents to half last year’s total | |2 |Raise skill levels |Have all team leaders qualified to ILM Level 2 | |3 |Reduce reject rates by 20% |Increase the production rates by 30% | Answer should be pair 3 Understand how to plan and allocate work 4. An important part of a team leader’s role is to plan the team’s work to meet agreed objectives. List three things a team leader needs to decide when planning the team’s work. (30 marks) Answer should include 3 from: • What to achieve (objectives or targets) • In what order (plus alternative options) • Resources needed • Time Cost implications Or Suitable Alternatives 5. When briefing a team on work tasks, briefly describe one way that a team leader can check that team members have understood what they have heard. (10 marks) Answers could include descriptions of: • asking them questions to check • them asking the team leader questions • observing non-verbal signals/body language • clearly paying attention • team members taking notes Or Suitable Alternatives Understand how to monitor a team’s work Identify two ways to monitor a team’s work (20 marks) Answer should include 2 from with some details: • Quality inspection or audit • Team’s own quality monitoring/sampling Customer feedback/satisfaction surveys • Observation/supervision by team leader, line manager or others • Production/operation control records (eg recording daily output) • Progress reports Or Suitable Alternatives 6. Identify an action that a team leader could take to improve poor team performance (10 marks) Answer should include 1 from with some details: • Further training • On-job coaching/support • Off job learning • Changing responsibilities within the team • Changing roles within the team • Increasing the size of the team • Changing the membership of the team by transfer out/in • Problem solving discussion with team Or Suitable Alternative ILM Disclaimer

Every effort has been made to ensure that the information contained in this publication is true and correct at the time of publication. However, ILM products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. ILM cannot accept liability for loss or damage arising from the use of information in this publication. Please note that these have been produced in Word, due to the popularity of this format. However, centres should be aware of the inherent instability of this format. There is a possibility that as a result, tables and/or the layout may be affected.

Cite this Key Account Executive

Key Account Executive. (2016, Oct 24). Retrieved from https://graduateway.com/key-account-executive/

Show less
  • Use multiple resourses when assembling your essay
  • Get help form professional writers when not sure you can do it yourself
  • Use Plagiarism Checker to double check your essay
  • Do not copy and paste free to download essays
Get plagiarism free essay

Search for essay samples now

Haven't found the Essay You Want?

Get my paper now

For Only $13.90/page