Nvq Level 3 Unit 1
Unit 1 Answers 1. 1 People communicate for different reasons. To express themselves, to be able to relate to another person, to gather and share information, advice, help and support a person. 1. 2 Good communication in the work setting enables staff members to work efficiently, provide both quality and speed in their job roles, communicating to ensure work is complete and knowing where staff are and what they are doing. Bad communication can cause tension between staff so no communication is given or received from one another resulting in work not being complete. . 1 Information from family, friend, and G. P is passed to care staff regarding any communication difficulties a person may have, Talking to a person about how they communicate and there preferred ways of communication. Find out what language the person speaks, find out if they use hearing aids and if they do are they in good working order, find out if they have sight difficulties if they do will they need brail or audio communication do they have a white stick. Find out if the person communicates in different ways due to their religious beliefs or ethnic background. . 2 Things to consider to promote effective communication is to treat a person as an individual as one way of communication may not suit all. Communicate with that person how the wish to be communicated with.
2. 3 When communicating with a person ensure your at their level and not standing over them as this can be intimidating, talk with a calm voice, body language and facial expressions can help a person understand your communication with them. Using equipment for a person with communication difficulties i. e. ord/picture cards, brail and audio tapes. 2. 4 When communicating with an individual always watch their facial expressions and body language as it may be difficult to understand what they are verbally saying, it may also be difficult for a person to understand yourself so it is always best to use correct body language and facial expressions relating to what is being communicated, people with difficult sight or hearing can misunderstand so it best to take yourself to their level so they can see or hear more accurately. . 1 All individuals communicate in different ways and their background has the biggest influence on that i. e. how a person is brought up, where they were brought up. People with different accents say words differently, people who speak with slang say words others might not of heard before, some people move their hands around a lot when talking, gesturing using hands and arms is another way of communicating, people from different countries who speak English but also have a foreign accent with the language.
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People who use sign language have different ways of signing. There is also slang in sign language. 3. 2 Barriers can include hearing/sight impairment, having the wrong attitude or body language. Not having any supportive equipment if needed to communicate. 3. 3 To be aware if someone has difficulty communicating and if so find an effective way to communicate with them. Use correct equipment if needed ensuring it is always in working order i. e. hearing aids. 3. 4 One to one communication, meetings, professional opinions. 3. Rising concerns to an individual’s G. P, asking for referrals to the speech and language team (salt) to assess an individual to see if they require any help or medical attention. 4. 1 Confidentiality means to be able to keep information to yourself, not disclosing any kind of information with anyone who is not directly involved. 4. 2 By communicating with other staff or professionals out the way of others, not leaving written documents in eye shot of others. By not discussing issues or personal information with people who are not involved. . 3 If at all an individual tells you something and asks for it not to be repeated to anyone and if there are any concerns regarding what that individual has spoken about, I would express my concerns to that individual and explain why I would have to seek advice for their own good, this can cause worry/stress to the individual as they have asked for complete confidentiality and I am unable to do so as I have a duty of care. This individual may not be able to trust anyone anymore.