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Online Ordering of Caskets for St. Thomas Funeral Service

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CITY COLLEGE OF SAN FERNANDO PAMPANGA City of San Fernando (P) ONLINE ORDERING OF CASKETS FOR ST. THOMAS FUNERAL SERVICE Jellie S. Garcia Nancy M. Salvador March 2013 A Capstone Project presented to the City College of San Fernando Pampanga in partial fulfillment of the Degree in Bachelor of Science in Information Technology ADVISER’S RECOMMENDATION The Capstone Project entitled Online Ordering of Caskets for St. Thomas Funeral Service was reviewed and assessed as compliant to the requirements stipulated by the College, is hereby approved and recommended for implementation and presentation before the Panel set by the College.

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CHRISTIAN S. MALLARI PANELS’ APPROVAL The Capstone Project entitled Online Ordering of Caskets for St. Thomas Funeral Service has been presented before the Panel set by the College. It was reviewed, assessed and approved as compliant to the requirements set for the Degree in Bachelor of Science in Information Technology.

GLENN S. PAMINTUAN Panel KELVIN PAUL S. MALLARI Panel MARK JOSEPH D. DIZON Lead Panel Accepted in partial fulfillment of the requirements for the degree of Bachelor of Science in Information Technology. AVEGAILLE M. FERRER, MSIT Program Head

LOURDES M. JAVIER, Ed. D. President ACKNOWLEDGEMENT This research project would not have been possible without the support of these people. Thank you to our adviser Mr. Christian Mallari for helping us in this project. Thank you for the patience and understanding that you gave to us. Thank you for all the comments. It helped us in developing the system and conducting this research paper. And also, we would like to thank our client, Mr. Jayson Munoz for being cooperative every time we go to their business establishment to conduct interview, on site visits and surveys.

We would also want to thank the Program Head for IT Department, Avegaille Mamangun-Ferrer for guiding us in this subject, Capstone Project. In addition, we would also like to thank Noel P. Valencia who proof-read our document and gave us valuable information as the guidance of our documentation. And an honorable mention goes to our families and friends for their understandings and supports on us in completing this project. Without the help of the particular that mentioned above, we would face many difficulties while doing this capstone project. iii DEDICATION Natapos na ang paghihirap. Mga walang katapusang over night.

Nagtatanong kayo siguro bakit gabi at medaling araw kami gumagawang system at documents namin? Kasi, mas malakasang logic naming kapag tulog na ang lahat. At bakit lagging puyat ang mga IT students gabi-gabi? Ito ay sa kadahilanang hindi naman kami makakapagpuyat ng umaga. Joke ‘yon. Tumawa ka, please. Haha. At isa pa, ang tulog ay nababawi, ang grade, hindi. Kahit madalas mas marami pa ang kwentuhan kaysa sa mga nagagawa, ayos lang, masaya naman. Tingnan mo ngayon, tapos na kami. Iniaalay naming ang proyektong ito sa aming mga pamilya. Sa mga magulang ni Nancy, na sina Anatolia at Reynaldo Salvador.

Sa mga magulang ni Jellie, na sina Jessie at Estrelita Garcia. Maraming salamat po sa suporta, sa pagmamahal, sa mga baon at sa lahat lahat. Gayon din sa aming adviser na si Mr. Christian Mallari, salamat po sa pangunawa, sa pagtuturo ng mga dapat gawin. Pasensya po at minsan matigas ang ulo namin. Salamat po Sir. Sa aming minamahal na paaralan, City College of San Fernando, Pampanga. Ang nagsilbing tahanan naming sa loob ng apat na taon. Iniaalay din naming ito sa aming mga minamahal na kamag-aral. BSIT 4B, sa hirap o ginhawa ay magkakasama tayong nagtatawanan. Salamat sa samahan nasana’y di malimutan.

Sa aming mga Katoda Federasyon. Hindi po yan samahan ng mga tricycle driver, kundi samahan ng mga magaganda, gwapo, singer, dancer, comedian, matatakaw at mahilig mag Mcdo O Jollibee, depende kung saan may coupon na available. Mahal namin kayo at inaalay din naming sa inyo ito. iv Sa Panginoon, salamat po sa binibigay niyong talino, sipag at tiyaga sa amin. Salamat po sa paggabay. Salamat po at nakaya naming ang dating iniisip naming na imposible at di namin kakayanin. Dakal Pung Salamat. v ABSTRACT In the industry of funeral services, business will deal with stiff competition.

It is one thing to compete with local counterpart and putting a business online can widen the range and sales of the casket and funeral business. The St. Thomas Funeral Service operates manually. The services and products offered are only limited for those who are familiar only of the said establishment. St. Thomas Funeral Service has a good potential in the business industry. To adjust in the fast paced environment, business similar to this need to adopt new form of technologies. The objective of this study is to develop an Online Ordering and Preplanning for St. Thomas Funeral Service.

Based on analysis of the data gathered and evaluation, it can be conclude that the Online Ordering of Caskets of St. Thomas Funeral Service has a positive and high regards in terms of performance. And by implementing the system, the performance of sales of St. Thomas Funeral Service will improve. vi TABLE OF CONTENTS TITLE PAGE PANELS APPROVAL SHEET RECOMMENDATION SHEET ACKNOWLEDGEMENT DEDICATION ABSTRACT TABLE OF CONTENTS LIST OF TABLES LIST OF FIGURES i ii ii iii iv vi vii ix x CHAPTER I: INTRODUCTION Background of the Study Statement of the Problem Objectives Significance of the Study Scope and Delimitations 1 3 5 6 7

CHAPTER II: THEORETICAL FRAMEWORK Review of Related Studies Review of Related Literature Conceptual Framework 9 13 17 CHAPTER III: METHODOLOGY Project Research Design 20 vii Project Development Evaluation Procedure Evaluation Criteria 28 33 34 CHAPTER IV: RESULTS AND DISCUSSIONS Results Discussions 36 40 CHAPTER V: SUMMARY AND DISCUSSIONS Summary Conclusions Recommendation 61 61 62 APPENDICES APPENDIX A: EVALUATION FORM, SURVEY FORM,TRANSCRIPT OF INTERVIEW AND CERTIFICATION APPENDIXB: APPENDIX C: APPENDIX D: SOFTWARE AND HARDWARE REQUIREMENTS BIBLIOGRAPHY RESEARCHERS PROFILE viii LIST OF TABLES Table 3. 1 Table 3. 2 Table 3. Table 3. 4 Table 3. 5 Table 3. 6 Table 4. 1 Table 4. 2 Table 4. 3 Table 4. 4 Table 4. 5 Table 4. 6 Survey Result Survey Result Survey Result Survey Result Survey Result Scale of the Survey Insights of the respondents in terms of System Functionality Insights of the respondents in terms of System Usability Insights of the respondents in terms of System Reliability Insights of the respondents in terms of System Performance Insights of the respondents in terms of System Supportability Summary of FURPS Evaluation 30 30 31 31 31 34 36 37 37 38 38 39 ix LIST OF FIGURES Figure 2. 1 Figure 3. 1 Figure 3. 2 Figure 3. 3 Figure 3. Figure 3. 5 Figure 3. 6 Figure 3. 7 Figure 3. 8 Figure 3. 9 Input Process Output (IPO) Hierarchical Input Process Output (Front-end) Hierarchical Input Process Output (Back-end) Product Maintenance Customer Maintenance Order Maintenance Obituary Maintenance Data Flow Diagram Level 1 Diagram Level N Diagram 18 21 22 22 23 23 23 24 25 26 27 29 40 40 41 41 42 42 43 43 44 44 45 Figure 3. 10 Flow Chart Figure 3. 11 Prototyping Model Figure 4. 1 Figure 4. 2 Figure 4. 3 Figure 4. 4 Figure 4. 5 Figure 4. 6 Figure 4. 7 Figure 4. 8 Figure 4. 9 Home Services Obituary Page About us Contact Us FAQs Map Terms of Agreement Log-in Form

Figure 4. 10 Pre-planning Registration Form Figure 4. 11 Completed Registration x Figure 4. 12 Home Page Figure 4. 13 Products Figure 4. 14 Add to Cart Figure 4. 15 Shopping Cart Figure 4. 16 Check-out Form for Pre-planning Figure 4. 17 Check-out Form for Bulk Orders Figure 4. 18 Summary of Orders for Bulk Orders Figure 4. 19 Summary of Orders for Pre-planning Figure 4. 20 Customer Account Figure 4. 21 Previous Order Figure 4. 22 Transaction Summary Figure 4. 23 Payment Form for Pre-planning Figure 4. 24 Change Password Figure 4. 25 Log-in Form Figure 4. 26 Home Figure 4. 27 Product Maintenance Figure 4. 8 Pre-planning Records Figure 4. 29 Pre-planning Account Information Figure 4. 30 Company Registration Figure 4. 31 Pending Orders for Bulk Ordering Figure 4. 32 Order Details for Bulk Ordering Figure 4. 33 Transaction Summary for Bulk Orders Figure 4. 34 Payment Form for Bulk Orders Figure 4. 35 Confirmed Orders for Bulk Orders Figure 4. 36 Pending Payments for Pre-planning 45 46 46 47 47 48 49 49 50 50 51 51 52 52 53 53 54 54 55 55 56 56 57 57 58 xi Figure 4. 37 Payment Records for Bulk Ordering Figure 4. 38 Transaction Summary for Bulk Orders Figure 4. 39 Company Information Figure 4. 40 Obituary Figure 4. 1 Administrator Account Figure 4. 42 Recycle Bin 58 58 59 59 60 60 xii CHAPTER I INTRODUCTION Background of the Study The Internet has become a major part of the society, touching many aspects of the business life. The Internet is incredibly popular and helpful because it enables users to not only quickly access data and information from sources all over the world, but also transfers information quickly and easily. Benefits of the Internet were quickly seen by businesses to provide their companies. Nowadays it is preferable for the company to have a website to promote their products and services offered.

Having a website of its own will make company and businesses more popular and can even make it more competitive. In the industry of funeral services, business will deal with stiff competition. It is one thing to compete with local counterpart and putting a business online can widen the range and sales of the casket and funeral business. St. Thomas Funeral Service is located in Tizon Street, San Vicente, Sto. Thomas Pampanga. The business started in the year 2007. Sto. Thomas Pampanga is known for its stalls of Funeral Homes and Services. Approximately, there are fifteen funeral homes and service provider within the area only.

Even if St. Thomas Funeral Service is just newly establish compared to the other funeral service provider, it gained its rights and reputation in terms of good and quality funeral service in town. St. Thomas Funeral Service is a business registered to Mr. Juanito Munoz and currently manages and owned by Mr. Jason Munoz, son of Mr. Juanito. Mr. Jason Munoz manages all the transactions involved in the purchasing and rendering of the services. The business is marketed by signboard located near the area, allowing possible customer, passers-by to have Online Ordering of Caskets for St.

Thomas Funeral Service 1 knowledge about the location of the business. There are a total of fifteen employees that are currently working in the said establishment. St. Thomas Funeral Service has a business permit only for Pampanga allowing the operations of funeral service to take place only in Pampanga. Therefore, their funeral services are can only be render within the Pampanga. But since St. Thomas Funeral Service makes their own caskets, it is possible for selling caskets outside Pampanga. Bulk ordering of caskets outside St. Thomas Funeral Service is also allowed.

These orders are made by different funeral service providers that do not make their own caskets. Bulk orders are only offered to funeral homes and services that are outside the Sto. Thomas Pampanga and within Central Luzon area. St. Thomas Funeral Service has regular and new customers that are acquiring the offer in bulk ordering of caskets. Customers choose caskets by just their category like wood and metal and by their sizes. Basic information is asked to the customers who want to acquire this service. These customers make their partial payment done by depositing money in the proprietor’s bank account.

Then, it will be checked online by the owner if the payment was successfully done. Shipping of the caskets takes place. After the delivery was finished, the payment shall be completed by the customer. Since ordering is done through phone and by visiting the establishment to take their order, it consumes a lot of time and effort just by ordering and choosing caskets. Pre-planning of final arrangement is not a main service offered by the St. Thomas Funeral Service. Pre-planning is just offered when customers ask for it. St. Thomas allows customers to choose their caskets in advance for the preparation for their final funeral arrangement.

Extending the business into more competent services like pre-planning can widen the range of sales and income of the business. Online Ordering of Caskets for St. Thomas Funeral Service 2 Advertising the funeral business online is a good thing to do here in a fast paced environment. An online presence for business is a potent marketing and communication tool, an incredible foundation of cost-efficiency, an environmentally friendly way to work. Having an Information System can widely advertise the business, its products, services and other packages offered by the St. Thomas Funeral Service.

Developing of the proposed system, customers can have their reservations and bulk orders of caskets done online. Statement of the Problem General Problem The St. Thomas Funeral Service operates manually. The services and products offered are only limited for those who are familiar only of the said establishment. By observation and interview conducted for the study, the researchers identify the following problems encountered of the St. Thomas Funeral Service. Specific Problems By observation and interview conducted for the study, the researchers identify the following problems encountered of the St. Thomas Funeral Service ?

Lack of Publicity. St. Thomas Funeral Service is located in a remote area of Sto. Thomas Pampanga. Lack of media advertises in a business means the lower the chance of business productivity and income. Possible customers may not be aware of the products and services offered. Availability of the products and services are not well advertised. Online Ordering of Caskets for St. Thomas Funeral Service 3 ? Minimal movement on sales of pre-planning. St. Thomas Funeral Service originally offers only two services, the fast ordering and the bulk ordering for Funeral Company who does not make their own casket.

The pre-planning service is only offered when customers asked for it. With this reason, there is a minimal movement on sales of pre-planning, which means low income in terms of pre-planning. ? Choosing caskets in bulk orders is time consuming. In choosing caskets in bulk orders, there are two options for the customers to choose. Either the customer is required to come in the establishment or acquire their orders through phone to choose what caskets to purchase. With these procedures, the customers requires much of their time by just making their orders of the products and services of the St.

Thomas Funeral Service. ? Miscommunication in acquiring orders. When the order is acquire through phone, there is a tendency of miscommunication between the customer and the representative of the St. Thomas Funeral Service. Miscommunication may lead to incorrect receiving of orders. This causes the funeral to spend additional money in terms of the delivery. ? Lack of display item. St. Thomas Funeral Service, not like any other funeral service provider does not have a showroom of caskets. There is no appropriate display of the caskets for the customers to see.

This may lead for the possible customer to take no notice of the caskets and just look for other funeral service provider. Online Ordering of Caskets for St. Thomas Funeral Service 4 This is possible because Sto. Thomas Pampanga is known for the Home of Funeral Services in Pampanga. Objectives of the Study General Objective St. Thomas Funeral Service has a good potential in the business industry. To adjust in the fast paced environment, business similar to this need to adopt new form of technologies. The objective of this study is to develop an Online Ordering and Pre-planning for St. Thomas Funeral Service.

Specific Objectives Listed below are the specific objectives of the proposed system: ? To develop a website for St. Thomas Funeral Service that can advertise the business in Pampanga and even around the country and also to display the available caskets and services that can be rendered by the potential customer. ? To provide a pre-planning module that can be use and/or avail by the customers and to extend the business into more competent service of pre-planning. ? To develop an ordering module for bulk orders where customers can view and order caskets by wholesale without going to the funeral establishment itself. To lessen or zero-out miscommunication between the customer and the owner when taking orders through phone the customer can just choose and input their orders online. ? To design a module that will display the available and new caskets of the funeral. Online Ordering of Caskets for St. Thomas Funeral Service 5 Significance of the Study St. Thomas Funeral Service The study aims to widen the range of the business and to improve the process of the company. Employees The study also aims to lessen the burden of the employees in terms of communications about the rendering of the products and services that will be made by the customer.

Customers The study aims to give convenience to the customers. By developing the website, customers can just browse into the site and to have a reservation or preplanning much available and easier without going to the place of the funeral service provider. Future Researchers In this study, the student and researchers will benefit who wish to have similar study as they can get background information from the result of this study which will serve as guide to modify their future research. Scope and Delimitations Scope The proposed system provides the following: ? Account for the customer.

There will be an account for the customers who want to render and avail the services of the St. Thomas Funeral Service. ? The available products and services can be viewed in the website. Online Ordering of Caskets for St. Thomas Funeral Service 6 The services and products of St. Thomas Funeral Service are shown on the website. ? There is a pre-planning module. A pre-planning module where customers can pre-arrange their funeral caskets plus its services. ? There is an ordering module for bulk orders. Funeral companies can have their orders in the module of bulk ordering. It has a page for obituary. There is an obituary page where the newly deceased person is posted on the website. ? A module for file maintenance. The Administrator can add, edit and delete category and products. ? A recycle bin module for deleted products. Deleted products can be restored. ? Administrator/Manager will obtain full access of the entire system. The Administrator will be the one to manage the orders and the payments transaction. ? Issues only temporary receipt. The customers can print temporary receipt in the website. This temporary receipt, serves as their copy of their orders. About Us Customers can see the displays information regarding the background of the St. Thomas Funeral Service. Online Ordering of Caskets for St. Thomas Funeral Service 7 ? Contact Us The customers can contact the funeral service by leaving comments and feedbacks. The contact information can be seen in this page. Delimitations ? The system cannot recognize the reservation of the customers through other branch of St. Thomas Funeral Service. ? Casket customization is not available in the system. St. Thomas Funeral Service does not offer casket customization. Confirmation of order, registration and payment through text is not included. ? There is no cancellation module for Orders.

Online Ordering of Caskets for St. Thomas Funeral Service 8 CHAPTER II THEORETICAL FRAMEWORK Theoretical framework is a collection of interrelated concepts, like a theory but not necessarily so well worked-out. A theoretical framework guides research, determining what things that will measure, and what statistical relationships that will look for. Review of Related Studies Running the business online, not only saves time and money, in terms of advertisements, but it exponentially increases avings by enabling to change the way the things are done in ways that were not previously possible. According to Beck (2009), an online presence for business is a powerful marketing and communication tool, an incredible source of cost-efficiency, an environmentally friendly way to work, a sign of professionalism and pretty much a requirement today. The customers are expecting to see the website address on business cards and promotional materials. She also discussed in her article, about the few advantages of business online. Here are some of the advantages of business online that Beck discussed in his article: ? Powerful, fast and efficient marketing and communication tool and medium. Minimal start-up time & investment. Search engine optimized websites pay themselves off very quickly as long as they provide customers with valuable products or services ? The most environmentally friendly way to run a business. Telecommuting reduces the number of cars and car miles. You can test your sales strategies and offerings without wasting precious paper. Put your invoices, newsletters Online Ordering of Caskets for St. Thomas Funeral Service 9 and catalogs online and save numerous trees.

Very inexpensive way to reach new markets and interact with them ? ? Office & transportation cost savings Unlimited possibilities for automation of your business. You can automate your order and payment processes, inventory management, your customer support tasks and more ? Freedom to live and work where you like. You can be traveling while running your online business s and run multiple businesses simultaneously! ? Global presence 24/7 The researchers studied the article of Zhenya Beck about what are the advantages of business online. It is proven that having a business online help business processes.

Based on another article by Cornell (2009), in this world where the people are lazy doing things such as going to the mall to buy stuffs, moving to the markets to buy something has gone out of window. This has given birth to the ecommerce where people are happy to follow the click and order procedure. This applies to the food, appliance, and furniture industry also. But in this industry people likes to carry out a proper search and prefer a wider range of options. This is where the online ordering system has been of great help. These systems are helpful to both the customers as well as the business owners.

It is also written in the article of Cornell the advantages of online ordering system. The first advantage states that this online ordering system provides are that the customers can order at any point of the day. This has given the customers a larger time framework to work with and has helped businesses to increase their sales many times. Next advantage is the ease of use. All the customers need to know is a one Online Ordering of Caskets for St. Thomas Funeral Service 10 website address and then the customer can and businesses online search for as many web sites and online businesses.

This gives customer a wide range of services and products to choose from. For the business owners it is helpful in the way that they don’t have to go selling their products. All they have to do is display their products on the above mentioned websites and the customers will automatically come to them. Third advantage for the business owners is that they don’t have to set up their own servers and then keep maintaining them. All they have to do is sign up with the website and display their menus. When they need to change anything, they just have to make the required changes to their online menus.

This saves them a lot of money in advertising, setting up and maintaining the web server. With all the above mentioned advantages the online ordering system has been a huge hit with the customers as well as the restaurant owners. This has helped in increasing the sales of the business owners many a times. (2009) Simply having a website or obtaining e-commerce capabilities will not result in an implicit increase in the enterprise value of the business. However, influence of the internet can help for the increase of sales and profitability, which in turn can increase the value of the business.

There are few web sites for funerals that are available over the internet. These websites contains good ideas and features that helped in constructing the proposed system. The researchers adopt some ideas and features in other related websites and eliminate some unnecessary element and add some ideas that will enhanced the proposed system. Www. brooksfuneralhomes. com is a website which caters pre-planning of funeral arrangements. Researchers adopt some of the features like having an online obituary an online obituary which displays the newly deceased person in the website Online Ordering of Caskets for St.

Thomas Funeral Service 11 and pre-planning of final funeral arrangement which allow customers to create and chose their order according to their desire. In the said website, it convince why people need to record them and share them with their loved ones that will help ensure their final arrangements will be what their choice, while easing the burden on their family and friends. Choosing and paying in advance of funeral arrangement is an essential nowadays to prevent the family from worrying about the final funeral arrangement of the deceased loved ones.

The proposed system also offers paying the funeral arrangement in advance or secures their choices of caskets in advance by just paying the required down payment of the funeral homes. In Berry Funeral Home website, the funeral service, burial, cremation, and even the cemetery are pre-arranged. Since the St. Thomas Funeral Services does not have its own cremation and cemetery, it only covers the funerals service and the burial of the deceased person. The website offers a detailed explanation on why there is a need of pre-planning and what are the advantages of having a pre-planned of funeral arrangement.

The researchers acquire the simplicity of the website on its own. In this website, when pre-planning the funeral arrangement, customers need to contact the funeral to have their arrangements set and fix. But with the proposed system of the St. Thomas Funeral Service, the researchers thought of having the customers make their reservations of caskets online. Review of Related Literature Programming Tools According to Smith, PHP is a scripting language that enables people to create dynamic web pages and applications. It is a server side language that is one of the most popular used by developers today.

Works great with HTML. PHP and HTML Online Ordering of Caskets for St. Thomas Funeral Service 12 are interchangeable within the page. PHP is easy to learn and it also has interactive features (Smith, 2012). Heilmann (2009) discussed JavaScript as a text-based language that does not need any conversion before being executed. Other languages like Java and C++ need to be compiled to be executable but JavaScript is executed instantly by a type of program that interprets the code called a parser (pretty much all web browsers contain a JavaScript parser).

He also added that to execute JavaScript in a browser you have two options — either put it inside a script element anywhere inside an HTML document, or put it inside an external JavaScript file (with a . js extension) and then reference that file inside the HTML document using an empty script element with a source attribute. Based on a book written by Mangilit, Java is a language developed by Sun Microsystems aimed at creating programs that will be hardware and operating system independent. Java alleviates the performance issues associated with CGI scripts by transferring some of the processing workload from the server to our web browser.

Whenever accessing a web site that has Java, the web browser downloads a Java program called applets. These applets are then executed within the context of the web browser. (2001) As stated in an article written by David Medinets, Common Gateway Interface or CGI, is the standard programming interface between web servers and external programs. It is almost one of the most exciting and fun areas of programming today. The CGI standard lets web browsers pass information to programs written in any language. He also stated that if programmers want to create a lightning-fast search engine, then CGI program will most likely be written in C or C++.

However, most other applications can use Perl. The CGI standard does not exist in isolation; it is Online Ordering of Caskets for St. Thomas Funeral Service 13 dependent on the HTML and HTTP standards. HTML is the standard that lets web browsers understands document content. HTTP is the communications protocol that, among other things, let web servers talk with web browser. (1996) The proposed system was developed using the different tools, programs and applications related to the web. PHP is the programming language used in the developing of the website.

Because among the above mentioned programming languages, PHP is open source, it is free, easy to learn and the most widely used by programmers and developers in creating web pages. Database Tools MYSQL is one of the top databases available in the market. MYSQL is a relational database with many advanced features and options. Over time, MYSQL has proved itself to be a fast, reliable and cost effective competitor to the other more expensive databases like MS SQL Server and Oracle. Here are a few of the advantages of using MYSQL in database development. MYSQL Relational Database | MYSQL Database, 2013) Apache Derby is an open source relational database implemented entirely in Java and available under the Apache License, Version 2. 0. Some key advantages include: Derby has a small footprint — about 2. 6 megabytes for the base engine and embedded JDBC driver. Derby is based on the Java, JDBC, and SQL standards. Derby provides an embedded JDBC driver that lets you embed Derby in any Javabased solution. Derby also supports the more familiar client/server mode with the Derby Network Client JDBC driver and Derby Network Server. It is easy to install, deploy, and use. Apache Derby, 2013) Oracle is identified by an alphanumeric system identifier or SID comprises at least one instance of the application, along with data storage. It comprises a set of Online Ordering of Caskets for St. Thomas Funeral Service 14 operating-system processes and memory-structures that interact with the storage. (CFactor Oracle, 2013) For the database of the system, the researchers used MySQL in the database of the website because of advanced features and options encapsulated with it. MySQL has proved itself to be a fast and reliable comparing to the above mentioned database tools which are expensive.

Designing Tools Dreamweaver is a proprietary web authoring application that allows users to preview websites natively in a preview pane or in locally installed web browsers. It provides transfer and synchronization features, the ability to find and replace lines of text or code by search terms and regular expressions across the entire site, and a template feature that allows single-source update of shared code and layout across entire sites without server-side includes or scripting. The benefits of using Dreamweaver over plain html coding from scratch are endless.

It is also stated that Dreamweaver creates a lot of the code for the user already, which makes it incredibly useful for those who have no idea what they are doing and, for the people who do know how to code html, they can always add it to the written code a lot easier. (The Benefits of Using Dreamweaver, 2013) In an article written by KarrenLiez, she stated that the Adobe Photoshop offers the benefit of touching up photos that may be otherwise ruined by an errant speck of dust, an unwanted person or item in the background intruder, or a subject’s clothing stain.

Tools such as the software’s “Clone” tool can be used to copy a matching area of the same picture and place it over top of the unwanted area, creating a seamless image. For example, using the clone tool, a desired photo of a sunny sky that has an Online Ordering of Caskets for St. Thomas Funeral Service 15 unwanted bird in the shot can be edited to remove the bird from the scene without the viewer seeing any discoloration or missing spots. (2012) Cascading Style Sheets (CSS) are used to control and layout of a page with the purpose of separating the styles from the content.

Style sheets in theory “should” enable designers to separate definition of colors, link attributes, big colors, font styles, font sizes, etc. from the content of a web page. (Mangilit, 2001) According to Wikipedia, CSS is a style sheet language used to describe the presentation semantics (the look and formatting) of a document written in a markup language. It is most common application is to style web pages written in HTML and XHTML. Web Page Maker is an HTML editor with a graphics interface, which allows creating web pages without knowing HTML syntax.

Different objects (text, images, links, and buttons/etc) can be placed on the work area with a few mouse clicks and can be easily moved, deleted or have their sizes changed. The program includes templates as well. (Web-page Maker, 2013) Photoshop, CSS and Dreamweaver were used by the researchers to make the system more appealing to the customers and owner. The design and the interface of the web site are very important. The web site needs to be appealing because it attracts internet users and possible customers to visit the web site. Web browser is a software application used to enable computers users to locate and access web pages.

Browsers translates the basic HTML (Hypertext Mark Up Language) code that allows us to see images, text videos and listen to audios on websites, along with hyperlinks that let us travel to different web pages. The browser gets in contact with the web server and requests for information. The web server receives the information and displays it on the computer (Web Browser, 2013). Online Ordering of Caskets for St. Thomas Funeral Service 16 According to Wikipedia, Google Chrome is a web browser developed by Google that uses the WebKitlayout engine. Google Chrome aims to be secure, fast, simple and stable.

There are extensive differences from its peers in Chrome’s minimalistic user interface which is a typical of modern web browsers. Internet Explorer is a series of graphical web browsers developed by Microsoft and included as part of the Microsoft Windows line of operating systems. (Internet Explorer, 2013) Mozilla Firefox is a free and open source web browser descended from the Mozilla Application Suite and managed by Mozilla Corporation. To display web pages, Firefox uses the Gecko layout engine, which implements most current web standards in addition to several features that are intended to anticipate likely additions to the standards. Mozilla Firefox for Windows, 2013) Accessibility of the system will be easier since it is capable of running on any web browser. It can be run in Google Chrome, Internet Explorer and Mozilla Firefox. Conceptual Framework This section shows the preliminary understanding on how the proposed study to be developed for St. Thomas Funeral Service. It is incorporated with the Input, Process and Output. Online Ordering of Caskets for St. Thomas Funeral Service 17 Input Process Output (IPO) Chart Input Data, hardware and software requirements are listed here. INPUT PROCESS OUTPUT Process Process and methodology used by the researchers.

Output The output is the system. Knowledge Requirement Data gathering, observation, interview Hardware and software requirements. Searched existing funeral websites. Requirement Gathering Quick Design Building Prototype Customer Evaluation Refining Prototype Engineer Product Online Ordering of Caskets of St. Thomas Funeral Service Figure 2. 1. Input Process Output (IPO) Chart In figure 2. 1, it shows the Input-Process-Output. The first part of the model is the Input. These are raw data that will be needed during the process stage. The inputs include data gathering which was done through observation, interview and survey questionnaires.

Researching of existing funeral website is also included for the researchers to get some ideas about the proposed system. The Process is the next part. With the inputs, researchers develop the system with the appropriate methodology which is the Prototyping with its corresponding phases. Online Ordering of Caskets for St. Thomas Funeral Service 18 Last part is the Output. Through the process of observation, interview and study done by the researchers, the developed study is the output entitled the Online Ordering of Caskets of St. Thomas Funeral Service. Online Ordering of Caskets for St.

Thomas Funeral Service 19 CHAPTER III METHODOLOGY In this chapter the research methodology is discussed. The methods used to develop the proposed system; the research design and development are described. The instrument used to collect data including the methods implemented to maintain validity and reliability of the instrument. Project Research Design Research design is the description of the overall structure of the intended research identifying the various element or components of research, the type of each element and how these elements relate to each other.

The purpose of research design is to select and define the overall structure and methods of intended research. The researchers observed the process of the manual transaction of the St. Thomas Funeral Service and came up with a system to develop. Since the St. Thomas Funeral Service does not have a web site, the researchers decided to develop an online ordering system for the St. Thomas Funeral Service. In order to develop the system the researchers made some research about how online ordering help businesses and studied current funeral web sites process to determine possible features and solution that the system will be capable of.

The information gather from this study gave the basis for the design of the develop system. The analytical tools used to develop the proposed system are Hierarchical Input Process Output, Data Flow Diagram and Work Flow. Online Ordering of Caskets for St. Thomas Funeral Service 20 Hierarchical Input Process Output (Front-end) Figure 3. 1. Hierarchical Input Process Output (Front-end) The HIPO Chart of Online Ordering of Caskets of St. Thomas Funeral Service shows the modules and sub modules that the customer can view upon visiting the website of the develop system.

Online Ordering of Caskets for St. Thomas Funeral Service 21 Hierarchical Input Process Output (Back-end) Figure 3. 2. Hierarchical Input Process Output (Back-end) The HIPO Chart of Online Ordering of Caskets of St. Thomas Funeral Service shows the modules and sub modules that the Administrator and cashier can view upon visiting the website of the proposed system. These are the modules for the maintenance. Figure 3. 3. Product Maintenance Online Ordering of Caskets for St. Thomas Funeral Service 22 Figure 3. 4. Customer Maintenance Figure 3. 5. Order Maintenance Figure 3. 6.

Obituary Maintenance Online Ordering of Caskets for St. Thomas Funeral Service 23 Data Flow Diagram Figure 3. 7. Data Flow Diagram The Data Flow Diagram shows how data flows in the proposed system. The figure 3. 7 is a Context diagram that shows how different entities interact with the developed system. Online Ordering of Caskets for St. Thomas Funeral Service 24 Level 1 Diagram Figure 3. 8. Level 1 Diagram This figure explains a more detailed diagram which shows how a data stored and what are the process happening in the developed system. Online Ordering of Caskets for St.

Thomas Funeral Service 25 Level N Diagram Figure 3. 9. Level N diagram The figure 3. 9 explains on how the administrator manages the account of the staffs and cashier. Online Ordering of Caskets for St. Thomas Funeral Service 26 Flow Chart Figure 3. 10. System Flow Chart In the flow chart illustrated above shows the process on how the customer will use the developed system in a step by step manner. Project Development Online Ordering of Caskets for St. Thomas Funeral Service 27 Prototyping is a practical way to cultivate and achieve user participation and commitment to a project.

Prototyping represents a common reference point for both users and designers by which to identify potential problems and opportunities early in the development process. It is also an effective way to draw out and clarify user requirement. According to Margaret Rouse, there are several steps in the Prototyping Model: 1. The new system requirements are defined in as much detail as possible. This usually involves interviewing a number of users representing all the departments or aspects of the existing system. 2. 3. A preliminary design is created for the new system. A first prototype of the new system is constructed from the preliminary esign. This is usually a scaled-down system, and represents an approximation of the characteristics of the final product. 4. The users thoroughly evaluate the first prototype, noting its strengths and weaknesses, what needs to be added, and what should to be removed. The developer collects and analyzes the remarks from the users. 5. The first prototype is modified, based on the comments supplied by the users, and a second prototype of the new system is constructed. 6. The second prototype is evaluated in the same manner as was the first prototype. 7. The preceding steps are iterated as many times as necessary, until the sers are satisfied that the prototype represents the final product desired. 8. The final system is constructed, based on the final prototype. Online Ordering of Caskets for St. Thomas Funeral Service 28 9. The final system is thoroughly evaluated and tested. Routine maintenance is carried out on a continuing basis to prevent large-scale failures and to minimize downtime. (2005) Prototyping model was used. This prototype is developed based on the currently known requirements. Development of the prototype undergoes design, coding and testing. But each of these phases is not done in detail.

By using this prototype, the customer can get an “actual feel” of the system, since the interactions with prototype can enable the customer to better understand the requirements of the desired system. In such situations letting the customer “plan” with the prototype provides important inputs which helps in determining the requirements for the system. It is also an effective method to demonstrate the feasibility of a certain approach. (Prototyping Software Life Cycle Model, 2013) Figure 3. 11. Prototyping Model Requirement Gathering The first phase of the prototyping model is to identify basic requirements.

These basic requirements include the input and output of the information needed. Customers were interviewed to attained information about the process of the business and what are the necessary procedures for the customers to undergo before acquiring or rendering their services. Online Ordering of Caskets for St. Thomas Funeral Service 29 Interview was done in this phase. Asking questions to customers and owner was done regarding the flow of the business to identify the proper procedures that can be done to develop a module that will help with the business growth.

The researchers conducted interview to the owner to know how the current transaction of their business is working and how the proposed system is going to help in their business. Survey was also conducted to 45 respondents to obtain data needed to support the flow and development of the proposed system. 1. Do you have a PC or Laptop at home? a. Yes b. No Total: No. of Respondents 28 17 45 Percentage 62% 38% 100% Table 3. 1. Survey Result The table 3. 1 shows that 62% of the respondents have their PC or Laptop at home. 2. Do you have an internet connection at home? a. Yes b. No Total: No. of Respondents 15 30 45 Percentage 33% 67% 100%

Table 3. 2. Survey Result The table 3. 2 indicates that only 33% of the respondents have internet connection at home. The researchers can conclude that the respondents who do not have their internet connection at home acquire their internet needs in Computer Shops or Computer Cafe. Online Ordering of Caskets for St. Thomas Funeral Service 30 3. What site do you often most visited? (please specify) a. Social Networking Sites b. Education c. Business d. Games e. Other pls. Specify No. of Respondents 43 14 11 9 2 Percentage 54% 18% 14% 11% 3% Note: the respondents answer as many as they visit. Table 3. 3. Survey Result The table 3. indicates that 54% of the respondents visit Social Networking websites. 4. Do you prefer to have a reservation of casket for the preparation in the future in case of death? a. Yes b. No Total: No. of Respondents 26 19 45 Percentage 58% 42% 100% Table 3. 4. Survey Result The table 3. 4 indicates that 58% the respondents prefer to have a reservation of casket for the preparation in the future in case of death. 5. Do you also want to have a reservation of funeral service including the designing of the curtains, lights and even the burial itself? a. Yes b. No Total: No. of Respondents 30 15 45 Percentage 67% 33% 100%

Table 3. 5. Survey Result The tables 3. 5 indicate that 67% of the respondents want to have a reservation of funeral service including the designing of the curtains, lights and even the burial itself. Online Ordering of Caskets for St. Thomas Funeral Service 31 In analysis, St. Thomas Funeral Service is feasible with the given result of the survey. Respondents may not have the resources like PC and internet connection, but still are interested in the idea of having their pre-arrangement of funeral service. Quick Design In this phase, the researchers create the quick design of the system.

This is conceptualized by the requirements gathered in the first phase. These include the user interface and the heart of the system, meaning the main module of the system. For the proposed system, Pre-planning and Bulk Ordering module was developed first. Building the Prototype After creating the design and conceptualizing what would be the processes of the transaction in the system, the researchers build the initial prototype. The initial module that the researchers made is the Pre-planning and Bulk Ordering module. The programming language used in the building the initial prototype of the system is the PHP.

Photoshop, CSS and Dreamweaver were used by the researchers to make the system more appealing to the customers and owner. The software that used in the database is MySQL. Customer Evaluation The fourth phase is the review. The customers, including the users examine the prototype and provide feedback on additions or changes that need to be done in the system. It is develop and design for the customer’s feedback and assessment regarding the design and the process of the module of the developed system. In this phase the system is already evaluated. The researchers commented on the design and process of the initial prototype.

Online Ordering of Caskets for St. Thomas Funeral Service 32 Refining the Prototype The next phase is the revising or refining the prototype. The specifications and the prototype can be improved by using the feedback received from the previous phase. The researchers gathered the comments from customers, including end- users who examined the prototype that will be the basis of the changes that will be done in the prototype. Necessary changes will be done here in this phase in terms of design and the procedure of the module of the initial prototype. Engineer Product This is the last phase of the prototyping cycle.

The researchers developed the final product of the system for the St. Thomas Funeral Service. Evaluation Procedure The researchers conducted assessment to evaluate the developed system, this evaluation aims to identify whether the developed system achieved the objectives of the study. The evaluation surveys were given to the fifteen employees of the St. Thomas Funeral Service and twenty-five selected students and guest. The researchers show the respondents on how to navigate the developed system. Evaluation Criteria To be able to determine whether the project meets its objectives, an evaluation or assessment is done.

The system is evaluated according to the following criteria used in software evaluation. This evaluation is commonly used to asses systems that are to be used of a particular client. This further proves that the objectives set are satisfied including the satisfaction of the clients. Online Ordering of Caskets for St. Thomas Funeral Service 33 According to Boehm (1978) the higher level software quality characteristics are extracted from the answers to following questions: How well can the software are used as it is? How easy it is to maintain the software? And, can it be used if the environment changes, or how much portable it is?

FURPS is another quite common software quality model in the industry. FURPS stands for, what it considers the important quality characteristics of software, which are as following (Yahaya, 2010): ? ? Functionality- What can the system do? Usability- “User friendly” is the term most often used. Usability means simple, obvious, easy to understand, and familiarity of the system. ? Reliability- Referring to both the hardware and software elements, how dependable is the whole system? ? Performance- How does the system (hardware and software) actually operate? How available for use is it? Supportability- How well does the system run overtime? Instruments and Techniques Used The evaluation survey was used as a research instrument consisting of a series of evaluation criteria. The researchers had chosen this kind of instrument for the reason that it standardizes answers that make it simple to compile data and information to be organized. 4. 1 – 5 Strongly Agree 3. 1 – 4 Agree 2. 1 – 3 Uncertain 1. 1 – 2 Disagree 0. 1 – 1 Strongly Disagree Table 3. 6. Scale of the Survey Table 3. 6 shows the scale used for the survey. The scale was designed to quantify the assessment of the possible customers and users of the system.

Online Ordering of Caskets for St. Thomas Funeral Service 34 In getting the average of the evaluation criteria, the researchers used the formula: A= S/E for every criteria and AvF= A/5 for the total average of the FURPS. Where the following stands for: A= average AvF= average of FURPS S=total sum of score of the 30 evaluator per category E= number of evaluator (30) Online Ordering of Caskets for St. Thomas Funeral Service 35 CHAPTER IV RESULTS and DISCUSSIONS Results This section presents the result about the insight of the respondents to what characteristics of St. Thomas Funeral Service should have.

The attributes used was based on FURPS model, a software quality model. 1. Functionality Functionality 1. The developed procedure has lesser steps and significant. 2. The website is available whenever the need of accessing it arises. 3. The steps of accessing and the navigation are easy to follow. 4. Bulk ordering and reservations are advertised well. 5. Proper confirmation authentication is employed and Mean 4. 26 4. 46 Strongly Agree 4. 66 Interpretation Strongly Agree Strongly Agree 4. 83 Strongly Agree 4. 86 Strongly Agree 6. Record keeping is handled properly in the developed system. 7. Output of the system is as expected. . Additional functions are designed to ensure data reliability. AVERAGE 4. 60 4. 70 4. 63 4. 625 Strongly Agree Strongly Agree Strongly Agree Strongly Agree Table 4. 1. Insights of the respondents in terms of System Functionality Table 4. 1 shows the result of the respondents’ idea on the features of the system in terms of its functionality. The first indicator has a computed mean of 4. 625 which means that the respondents agreed that in terms of functionality, the system is well design. Online Ordering of Caskets for St. Thomas Funeral Service 36 2. Usability Usability 1. The interface design is user friendly. . Objects are properly labeled and descriptive. 3. There is consistency in terms of form format, font size and styles, and color used.

4. Adjustment of data is easy to follow. 5. Reports generated are clear and significant. 6. Searching of customers and product records is easy. AVERAGE Mean 4. 26 4. 60 Interpretation Strongly Agree Strongly Agree Strongly Agree 4. 20 4. 60 4. 30 Strongly Agree Strongly Agree 4. 90 4. 47 Strongly Agree Strongly Agree Table 4. 2. Insight of the respondents in terms of System Usability For the software attribute usability, the mean average for all indicators is 4. 7 which is interpreted as strongly agree. The respondents strongly agree on the system being useful in handling records and are user friendly. Usability means a measure of how easy it is to use the system to perform the expected tasks. 3. Reliability Reliability 1. Invoices, records and reports generation are accurate. 2. Records of orders and reservations are consistent. 3. The outputs are as expected. AVERAGE Mean 4. 30 4. 26 4. 30 4. 28 Interpretation Strongly Agree Strongly Agree Strongly Agree Strongly Agree Table 4. 3. Insight of the respondents in terms of System Reliability As shown in table 4. , the insight of the respondents about the system in terms of reliability resulted in an overall average mean of 4. 28 which means that Online Ordering of Caskets for St. Thomas Funeral Service 37 respondents strongly agree on the indicators stated. Reliability is an important feature of the system, since it is measured in terms of the accuracy of output results. 4. Performance Performance 1. Short response time for a given piece of work 2. High throughput (rate of processing work). 3. High availability of the computing system or application. AVERAGE Mean 4. 53 Interpretation Strongly Agree 4. 70

Strongly Agree 4. 63 Strongly Agree 4. 62 Strongly Agree Table 4. 4. Insight of the respondents in terms of System Performance In table 4. 4 the insight of the respondents about the system in terms of performance resulted in an overall average mean of 4. 62 which means that respondents strongly agree on the indicators stated. 5. Supportability Supportability 1. Software and hardware requirements are used maximized when installed. 2. Supports archiving. 3. Supports multi platforms. 4. The developed system can manage different users. 6. Easy to maintain AVERAGE Mean 4. 56 Interpretation Strongly Agree . 56 4. 70 4. 76 Strongly Agree Strongly Agree Strongly Agree 4. 56 4. 55 Strongly Agree Strongly Agree Table 4. 5. Insight of the respondents in terms of System Supportability Supportability combines the extensibility, adaptability, and serviceability of the system. In addition to the testability, compatibility, configurability, the ease with Online Ordering of Caskets for St. Thomas Funeral Service 38 which a system can be accessed, and the ease with which problems can be localized. The general average for supportability is 4. 55. Attribute 1. Functionality 2. Usability 3. Reliability 4.

Supportability 5. Maintainability Average Mean 4. 625 4. 47 4. 28 4. 62 4. 55 4. 509 Interpretation Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Table 4. 6 Summary of FURPS Evaluation For all indicators, table 4. 6 shows the summary of the result. When all indicators were put together, the general average is 4. 45 and it indicates that the respondents strongly agree on the questions raised that has something to do with functionality, usability, reliability, performance, supportability and maintainability. Online Ordering of Caskets for St.

Thomas Funeral Service 39 Discussions This section presents the screen shots of the system with their corresponding description. The functions and features of the system are also shown and discussed in this chapter. Figure 4. 1. Home In figure 4. 1 shows the home page of the front end system. In the home page, the log-in form is also shown. User can log-in into the system by supplying the correct Username and Password. Entrepreneurship Figure 4. 2. Services When the user click the button “Services”, the figure 4. 2 shows information about what are the services offered by the St. Thomas Funeral Service.

Online Ordering of Caskets for St. Thomas Funeral Service 40 Figure 4. 3. Obituary As shown in figure 4. 3, when the user click the button ”Obituaries”, it will show the obituary page of the web site. Figure 4. 4. About Us When the user click the button “About Us”, in figure 4. 4 displays where user can see the history and facts about the St. Thomas Funeral Service. Online Ordering of Caskets for St. Thomas Funeral Service 41 Figure 4. 5. Contact Us As shown on figure 4. 5, the user can leave their comments or feedbacks by filling out the text boxes and by clicking the “Submit” button. Figure 4. 6.

FAQs When the user clicks the “FAQs”, it shows the Frequently Ask Questions (FAQs) in the web site. Online Ordering of Caskets for St. Thomas Funeral Service 42 Figure 4. 7. Map In figure 4. 7 displays a map where the St. Thomas Funeral Service is located. Figure 4. 8. Terms of Agreement In figure 4. 8 shows the Terms of Agreement of the St. Thomas Funeral Service. Online Ordering of Caskets for St. Thomas Funeral Service 43 Figure 4. 9. Log-in Form In figure 4. 9 shows the form if the user inputs a wrong Username and Password. It is indicated by message which says “Invalid Username and Password”.

Figure 4. 10. Pre-planning Registration Form In figure 4. 10 shows the Registration form for users who want to avail preplanning of funeral arrangement. Only the Pre-planning users are allowed to register here because the administrator will be the one to register Bulk Order users in the back-end of the system. User needs to out all the required fields and click the “Submit” button. Online Ordering of Caskets for St. Thomas Funeral Service 44 Figure 4. 11. Registration Completed In figure 4. 11 shows the form that directing the users to check their e-mail to activate their account in the St.

Thomas Funeral Service. Figure 4. 12. Home Page In figure 4. 12 shows the home page of the system after the user has log-in in the web site. The name of the user will appear in the upper right corner of the home page which indicates that the user has successfully log-in in the web site. Online Ordering of Caskets for St. Thomas Funeral Service 45 Figure 4. 13. Products By clicking the button “Products”, the figure 4. 13 will show the products of the St. Thomas Funeral Service. User can now click the “View Details” to start ordering. Figure 4. 14. Add to Cart In figure 4. 14 shows the “add to cart”.

The order can now start by clicking the “Add to Cart” button. Online Ordering of Caskets for St. Thomas Funeral Service 46 Figure 4. 15. Shopping Cart In figure 4. 15 shows the shopping cart of the system. If the user is not satisfied with the casket that was previously chosen, it can be remove and choose another one to reserve. If the user is satisfied with the order, the button “Reserve Now” can now be click. Remember, the order that can be made in Pre-planning is one casket at a time. Figure 4. 16. Check-out Form for Pre-planning After the user click the “Reserve Now” button, the figure 4. 5 display for the user to fill out. By clicking the button “Confirm Place Order”, user can now pay partial or full payment in the bank account of the Company. Online Ordering of Caskets for St. Thomas Funeral Service 47 Figure 4. 17. Check-out Form Bulk Orders Same procedure is required for the pre-planning and bulk ordering of caskets. In figure 4. 17 shows the form for the user in bulk ordering to fill out and the information about the process of payments that needs to be done. Online Ordering of Caskets for St. Thomas Funeral Service 48 Figure 4. 18.

Summary of Orders for Bulk Orders After clicking the “Confirm Place Order”, the figure 4. 18 will show which contain the Summary of Orders for Bulk ordering. The user has a choice to print a copy of his order. But this is not served as a receipt. Figure 4. 19. Summary of Order for Pre-planning After clicking the “Confirm Place Order”, the figure 4. 19 will show which contain the Summary of Order for Pre-planning. The user has a choice to print a copy of order. But this is not served as a receipt. Online Ordering of Caskets for St. Thomas Funeral Service 49 Figure 4. 20. Customer Account In figure 4. 0 shows the information of the user. The user has a choice to update his information by editing the fields and clicking the button “Update”. The user can also change their username and password. Figure 4. 21. Previous Order If the user clicks the “Yes” button in the previous figure, the user can view previous transaction that was made in the figure 4. 21. Previous transactions made by the user will be seen in this section. There is also a “Payment” button, by clicking this button, user can input transaction number which came from the bank from paying into the company’s bank account. Online Ordering of Caskets for St.

Thomas Funeral Service 50 Figure 4. 22. Transaction Summary In figure 4. 22 shows the form of the transaction summary. There are also buttons for “Add Transaction Code” and “Print”. By clicking the “Add Transaction Code”, user can input transaction code for the owner of the company to check if the Transaction code is valid. Figure 4. 23. Payment Form for Pre-planning In the figure 4. 23, the user can input the transaction code. This is possible if the user has made his payment in the bank. Online Ordering of Caskets for St. Thomas Funeral Service 51 Figure 4. 24. Change Password In figure 4. 4 shows the form of “Change Password”. User can change their password by inputting Old Password, New Password and Repeat the New Password. To complete the process, user needs to click the “Update” button to successfully change the password. Online ordering of Caskets for St. Thomas Funeral Service (Back-end) Figure 4. 25. Log-in Form In figure 4. 25 shows the Log-in form of the back-end and for the back-end or maintenance of the system. The User needs to supply the correct Username and Password to be able to access the system. Online Ordering of Caskets for St. Thomas Funeral Service 52 Figure 4. 6. Home In figure 4. 26 shows the Home of the back-end where the user can see the Pending Notifications. Figure 4. 27. Product Maintenance In figure 4. 27 shows the form of “Products” where user can add products. In the left part of the form, user can add products by completing all the required fields. On the right part of the form, the products can be filter and search by typing the category and/or name and/or description. Products can also be edit and/or delete. The available stocks of the products are also displayed in red text. The User can also add category by clicking the “Add Category”.

Online Ordering of Caskets for St. Thomas Funeral Service 53 Figure 4. 28. Pre-planning Records In figure 4. 28 shows the Pre-planning records. Figure 4. 29. Pre-planning Account Information In figure 4. 29, by clicking “View Info”, the user can view the all the information of the particular user. The User cannot edit the information of the user but the user has the right to ban users. Online Ordering of Caskets for St. Thomas Funeral Service 54 Figure 4. 30. Company Registration In figure 4. 30 shows the Company registration. The user will be the one to register the funeral company.

After the user registers the funeral company, the funeral representative will receive their Username and Password in their e-mail account. Figure 4. 31. Pending Orders for Bulk Ordering In figure 4. 31 shows the pending orders for bulk ordering. Online Ordering of Caskets for St. Thomas Funeral Service 55 Figure 4. 32. Order Details for Bulk Ordering By clicking the “View” button in the previous figure, the figure 4. 32 shows the Order details for bulk ordering. Figure 4. 33. Transaction Summary for Bulk Orders By clicking the “Payment” button in the previous figure, the figure 4. 3 will show the Transaction Summary of the orders with the payment details. Online Ordering of Caskets for St. Thomas Funeral Service 56 Figure 4. 34. Payment Form for Bulk Orders In figure 4. 34, by clicking the “Add payment” button, the user can edit the Payment made by the user. Figure 4. 35. Confirmed Orders for Bulk Orders In figure 4. 35 shows the Confirmed orders for bulk ordering. Online Ordering of Caskets for St. Thomas Funeral Service 57 Figure 4. 36. Pending Payments for Pre-planning In figure 4. 36 shows the Pre-planning that are pending in payments. Figure 4. 37.

Payment Records for Bulk Ordering In figure 4. 37 shows the payment records in Bulk ordering. Figure 4. 38. Transaction Summary for Bulk Orders By clicking the “View Transaction” in the previous figure, the figure 4. 38 will show the transaction summary of bulk orders. Online Ordering of Caskets for St. Thomas Funeral Service 58 Figure 4. 39. Company Registration In figure 4. 39 shows the form where the user can edit the information of the St. Thomas Funeral Service. By clicking the button “Save”, the changes that was made by the User will be saved. Figure 4. 40. Obituary In figure 4. 0 shows the form where the user can add and edit the obituary page. In the left part of the form, user can add in the Obituary Page by completing all the required fields. In the right middle part of the form shows the previous saved deceased information. It can be edited and deleted. Online Ordering of Caskets for St. Thomas Funeral Service 59 Figure 4. 41. Administrator Account In figure 4. 41 shows the form where the user can add staff or another user. Figure 4. 42. Recycle Bin In figure 4. 42 shows the recycle Bin for the deleted products. The user can restore the deleted products.

Online Ordering of Caskets for St. Thomas Funeral Service 60 CHAPTER V SUMMARY, CONCLUSIONS AND RECOMENDATIONS In this chapter, the researchers present the general summary of the study and its findings. The conclusion and the recommendations of the researchers were also discussed here which are based from the summary and findings of the study. Summary The current processes of St. Thomas Funeral Service in ordering are done manually. Manually in terms of the users will go directly to the location of the establishment to acquire their orders and/or make their orders through phone.

The business is advertised with the use of sign boards and through friends only. The need of going to the establishment to see the available caskets requires much time for the users. Possible users may not have the knowledge about the business itself and about the services of St. Thomas Funeral Service. With these problems, the researchers decided to develop the Online Ordering of Caskets of St. Thomas Funeral Service. The researchers gathered information and used some instrument and techniques to develop the proposed system. Having a website of the business in its own helps the business in terms of sales and income.

It also helps users to make their order in a more convenient way. Conclusions Based on the findings of the researchers through observation, research and analysis, the following conclusions were drawn: The St. Thomas Funeral service is known within the vicinity and through referrals of common friends, which leads in slow income and progress of the business. Online Ordering of Caskets for St. Thomas Funeral Service 61 With the use of the developed system, St. Thomas Funeral Service is now advertising online and many possible users can see and access it. St.

Thomas Funeral Service also offers pre-planning of funeral arrangement. This service is not the main service offered by the said establishment. But since with the fast paced growing technology, business needs to expand and offer a more convenient way for the users to render their services and acquire their order. With the used of the developed system, users can now pre-plan their funeral arrangement by choosing the type of casket to use in their funeral. Since the funeral makes their own caskets, St. Thomas funeral Service also offers bulk ordering of caskets.

Choosing caskets in bulk ordering is time consuming. Orders are get through phone or the user will go to the St. Thomas Funeral Service, with this process, users takes too much time and effort in ordering and may also lead to wrong information of orders when the order is done through phone. With the use of the developed system, users can just have their order online and just click and type what would be their order. Based on analysis of the data gathered and evaluation, it can be conclude that the Online Ordering of Caskets of St. Thomas Funeral Service has a positive and high regards in terms of performance.

And by implementing the system, the performance of sales of St. Thomas Funeral Service will improve. Recommendations Based on the summary and conclusion of the study, the following recommendations are advice for the future researchers for the enhancement of the future systems to be develop. 1. Sending and receiving SMS for the confirmation of orders and payments. Online Ordering of Caskets for St. Thomas Funeral Service 62 2. Coffin customization. 3. Users can modify or edit their order. 4. Cancellation module for orders. Online Ordering of Caskets for St. Thomas Funeral Service 63 APPENDICES

APPENDIX A EVALUATION FORM, SURVEY FORM, TRANSCRIPT OF INTERVIEW AND CERTIFICATION Name: _________________________ Age: _____ City College of San Fernando, Pampanga City of San Fernando, Pampanga We would like you to evaluate the Online Ordering of Caskets of St. Thomas Funeral Service system by answering the given sentences using the given scale below. 5 – Strongly Agree 2 – Disagree 4 – Agree 1 – Strongly Disagree 3 – Uncertain Kindly check the given blank of the desired indicator. One check per sentence only. INDICATOR 5 4 3 2 1 Functionality 1 The developed procedure has lesser steps and significant. The website is available whenever the need of accessing it arises. 3 The steps of accessing and the navigation are easy to follow. 4 Bulk ordering and reservations are advertised well. 5 Proper confirmation and authentication is employed 6 Record keeping is handled properly in the developed system. 7 Output of the system is as expected. 8 Additional functions are designed to ensure data reliability. Usability 1 The interface design is user friendly. 2 Objects are properly labeled and descriptive. 3 There is consistency in terms of form format, font size and styles, and color used. Adjustment of data is easy to follow. 5 Reports generated are clear and significant. 6 Searching of customers and product records is easy. Reliability 1 Invoices, records and reports generation are accurate. 2 Records of orders and reservations are consistent. 3 The outputs are as expected. Performance 1 Short response time for a given piece of work 2 High throughput (rate of processing work). 3 High availability of the computing system or application. Supportability 1 Software and hardware requirements are used maximized when installed. 2 Supports archiving. 3 Supports multi platforms. The developed system can manage different users. 5 Easy to maintain _________________ Signature Survey Form Transcript of Interview CITY COLLEGE OF SAN FERNANDO PAMPANGA City of San Fernando, Pampanga Good afternoon Sir. In relation for the making of our capstone project, these questions are raise to gather some facts to have knowledge of the business of St. Thomas Funeral Service. 1. What is the history of your business? Nag-umpisa kami nung 2007, bago lang. Pero dalawa na ang branch namin. Yung negosyo ay nakapangalan sa tatay ko, kay Juanito Munoz. Pero ako ang nagmamanage. 2. What are the services you offered?

Dahil gumagawa kami ng sarili naming kabaong, supplier din kame sa mga ibang funeral na walang pagawaan ng kabaong. At syempre yung usual, nagseservice kame ng mga libing, kasama na ang kabaong, ilaw, kurtina at sasakyan. Meron din nagpunta sa amin nung isang araw, binibili na yung kabaong in advance para sa burol niya. 3. What are the processes or procedures needed to acquire and render your services? Kapag maramihan, yung may-ari ng kompanya, pumupunta sila mismo dito para pumili, yung iba, itinatawag lang ang order, tapos yon, nagbabayad sila sa bangko ng down payment okaya dito na mismo.

Okaya itatawag ang order nila. 4. How many employees do you have and what are their corresponding works in your business? Meron kaming 15 employees. Mga taga-gawa ng kabaong, tagalinis at maintenance ng sasakyan, nag-aayos ng funeral garden at mga driver. 5. What are the problems you encounter in your business? How do you act and solve them? Kapag may maling order, kasi nga yung order, nagagawa lang sa tawag, ayon miscommunication. Tapus, di nila kukunin yung order kasi nga male. Pero pinapalitan na man namin. Ayun nga lang, dagdag gastos sa amin kase another delivery yon. 6.

How is your business advertised? Sign boards, sa mga hospital may mga tagapamagitan, sa mga kaibigan at kakilala, nire-refer yung service namin sa iba. 7. Do you want your business to go online? What are the services you want your customers to acquire? Oo naman. Yung sanang bultuhan na pag-oorder ng kabaong at yung preplanning. Yung mabilisang order ng service at casket ay hindi na, masyado kasing matrabaho kapag mabilisan. Kaya yung bultuhan at pre-planning na lang. 8. How do you like your payments to be done? Bank to bank. Kase, ganun na yung payments namen na ginagawa ngayon.

Ibibigay yung transaction no. sa amin tapos check namin kung pumasok yung pera tapos delivery na non. Prepared by: Jellie S. Garcia Nancy M. Salvador Mr. Jason Munoz Certification APPENDIX C SOFTWARE AND HARDWARE REQUIREMENTS Software Requirements Web Development Tools Php (Front-end) – development of the structure Photoshop, CSS and Dreamweaver – for the website interface and graphics MySQL (Back-end) – for the database of the website Operating System – Windows XP, Windows Vista, Windows 7 Internet Browsers – Mozilla Firefox, Internet Explorer, Google Chrome

Hardware Requirements RAM (512 MB or Higher) Hard Disk Monitor Mouse Keyboard Printer (for report generation) Modem (for internet connection) APPENDIX D BIBLIOGRAPHY Books Galbrait, P. (2009). Developing Web Application with Apache, MySQL, memcached and Perl. Indianapolis, IN: Wiley Publishing Inc. Mangilit, R. (2001). Secrets of Designing WEB SITES. Rex Book Store Inc. Vodnik, S. (2012). HTML 5 and CSS 3 Introductory. Cengage Learning Asia Pte. Ltd World Wide Web Advantages of MYSQL in Database Development (n. d. ). QuoteBean. Retrieved September 10, 2012, from http://www. uotebean. co. uk/buyimg- services/database-development/help-to-buy-guides/advantages-of-mysql-indatabase-development/ Bradley, Angela (n. d. ). Why Use PHP. About. com PHP/MySQL. Retrieved September 10, 2012, from http://php. about. com/od/phpbasics/p/php_reasons. htm Chris Heilmann (2009, February). What is Java?. From http://dev. opera. com/articles/view/javascript-best-practices/ Grace Smith, (2010) 43 Must Read PHP Articles and Resources. From http://www. gracesmith. co. uk/43-must-read-php-articles-and-resources/ Prototype Model: Advantages and Disadvantages. ianswer4u.

Retrieved October 06, 2012, from http://www. ianswer4u. com/2011/11/prototype-model-advantagesand. html#axzz2C0j6ZtKH Prototyping Model. csebrules. blogspot. Retrieved February 01, 2013 from http://csebrules. blogspot. com/search? q=prototyping Rouse, Margaret (2005, August). Prototype. TechTarget. Retrieved October 16, 2012, from http://searchcio-midmarket. techtarget. com/definition/prototype (Web Application, 2013) Retrieved From http://en. wikipedia. org/wiki/Web_application Garcia, Jellie S. #16 San Isidro, City of San Fernando Pampanga Mobile #: 09066987908 Email: [email protected] com CAREER OBJECTIVE To be able to work in an environment that will further develop my skills and expand my knowledge in the field of Information Technology. PERSONAL INFORMATION Date of Birth: February 12, 1993 Place of Birth: San Isidro, San Fernando Pampanga Citizenship: Filipino Sex: Female EDUCATIONAL BACKGROUND Tertiary Education: City College of San Fernando, Pampanga A. Y. 2009-2013 Bachelor of Science in Information Technology Secondary Education: Pampanga High School S. Y. 2005-2009 San Fernando Elementary School S. Y. 1998-2005 Primary Education:

SEMINAR/TRAINING ATTENDED Job Orientation for Graduating College Students Mini Convention, Heroes Hall, City of San Fernando, Pampanga November 27, 2012 1 st ICT Council Cloud Computing & Big Data Analytics Mini Convention, Heroes Hall, City of San Fernando, Pampanga February 06, 2013 On-Job-Training Department of Interior and Local Government Region III June 06, 2012 – September 26, 2012 APPLICATION and SOFTWARE Microsoft Office Suite, Macromedia Dreamweaver PROGRAMMING LANGUAGE PHP, Visual Basic 6. 0 and for Database Management MySQL Salvador, Nancy M. #76 1st St.

Dolores Looban City of San Fernando, Pampanga Mobile #: 09268456872 Email: [email protected] com CAREER OBJECTIVE To enhance my skills in working, experience to work with other people and work in a company which enables me to apply the knowledge and skills obtained through years of responsible experience and gain the opportunity to extend skills for professional as well as personal growth. PERSONAL INFORMATION Date of Birth: September 29, 1988 Place of Birth: JBL Hospital Citizenship: Filipino Sex: Female EDUCATIONAL BACKGROUND Tertiary Education: City College of San Fernando, Pampanga A. Y. 009-2013 Bachelor of Science in Information Technology Secondary Education: Pampanga High School S. Y. 2001-2005 San Fernando Elementary School S. Y. 1996-2001 Primary Education: SEMINAR/TRAINING ATTENDED Job Orientation for Graduating College Students Mini Convention, Heroes Hall, City of San Fernando, Pampanga November 27, 2012 On-Job-Training Department of Interior and Local Government Region III June 06, 2012 – September 26, 2012 APPLICATION and SOFTWARE Microsoft Office Suite, Adobe Photoshop, Macromedia Dreamweaver PROGRAMMING LANGUAGE PHP, Visual Basic 6. 0 and for Database Management MySQL

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Online Ordering of Caskets for St. Thomas Funeral Service. (2016, Oct 13). Retrieved from https://graduateway.com/online-ordering-of-caskets-for-st-thomas-funeral-service/

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