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Operational Skills

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Operational Management Skills Operational Management Skills www. mce-ama. com/190 level • Middle managers days 4 Workshop overview Operational management is about getting things done through goal-setting, work planning, budgeting, organizing and controlling. The more you can master the basic tasks of management, the more effective you are at getting things done, creating real value for your company. And the more you show your management ability to get things done and add value, the better it is for your career progression. up, down and sideways.

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Back on the job, you will better understand how to achieve productive results while handling the pressures of day-to-day management. Who is this workshop for? What business issues are addressed in this workshop? Management was long ago defined in operational terms: setting goals, plan work, budget, organize people and control for results. Despite the emphasis on leadership in recent years, mastery of these operational tasks is still a core requirement of a manager-leader’s role, and a requirement for moving on to higher responsibility.

Operational management seems straightforward, but as most managers find out, it’s harder than it looks. Operational Management mastery brings three major benefits: • Improved outputs from your area of responsibility • More time available to devote to leadership and collaboration with other departments • Probable fast-track career advancement. This workshop ensures that you have all the fundamental management tools that are essential for success in the modern corporate world, from setting priorities, to managing time effectively, recruiting high-potential staff, and communicating

Middle managers who would like to be more effective in the operational aspects of management. They may have been in a management role for some time and would like to get better control of the work, or they may have been promoted from a senior R&D, engineering, or other individual contributor role and need to understand how to tackle operational management. The Operational Management Skills workshop does not go deeply into people management or leadership issues, but rather focuses on managing tasks, function and achievement of objectives.

Recent participants have included: • Director Finance and Administration • Sales Manager • Product Manager • Brand Manager • Customer Satisfaction Manager • Plant Manager • Field Office Manager • Production Head • Head Donor Relations • Maintenance Manager • Laboratory Manager • Regional Logistics Manager • Business Unit Manager • Head Health and Safety • Corporate Development Manager 1 Operational Management Skills • • • • Manager Legal Department Business Owner Head HR Operations Quality Manager • • Workshop levels •

Middle managers (M) Managers who contribute to the formulation of corporate strategy and are responsible for its implementation within their departments/units (typically with 4 to 7 years of experience in this role or equivalent). • personal networking plan Undergo a crash course on time management and on efficient, effective communications View your department as part of the big picture of your company, and check the alignment of your team with your company strategy Through realistic exercises and role plays, practice the key skills of facilitation, prioritization, assertiveness etc.

Walk away with a personal action plan linking what you have learned to your own job situation What will you be able to “take-away” from the workshop? You will be better able to: • Manage your budget and KPI cycle • Prioritize goals and activities • Organize workflow and processes • Monitor results and take action where needed • Report results • Run effective meetings • Manage your schedule and energy levels • Manage your boss Workshop Content Module 1: What is Management? • Manager role and tasks • Management skills • What your company expects of you as a manager • Self motivation: why do I want to be a manager?

What topics and areas are covered during the workshop? Before the workshop, you will do some background reading on key management concepts. During the workshop, you will: • Develop a clear understanding of the complex role of a manager and complete a personal management skills inventory • Learn the management cycle of planning, organizing, communicating and controlling, and gain specific skills and practical advice for each of the steps in the cycle • Practice formulating smart objectives for your team • Map the stakeholders of your team and prepare a

Module 2: The Management Cycle • Overview of the management cycle: planning, organizing, communicating, controlling • Planning and organizing • Setting objectives and targets • Budgeting • Establishing working procedures for your team • Effective communication: methods and tools • Running effective meetings • Decision making and consensus building • Implementing and monitoring progress against targets

Module 3: Processes and Workflows • Aligning your objectives cycle with the senior management decision cycle • Translating objectives into strategies and measures • Defining clear roles and responsibilities on the team • Defining processes and workflows to achieve 2 Operational Management Skills objectives through your people • Learn from implementation and strive for continuous improvement Workshop info Open enrolment Registration fee: EUR 3. 950,00 (excl.

VAT) Days: 4 Level: Middle managers Date Location 21 March 2010 – 24 March 2010 Abu-Dhabi, UAE 15 May 2010 – 18 May 2010 Riyadh, KSA (English) 7 June 2010 – 10 June 2010 Brussels 26 July 2010 – 29 July 2010 Berlin 2 August 2010 – 5 August 2010 London 18 October 2010 – 21 October Brussels 2010 22 November 2010 – 25 Geneva November 2010 Module 4: The Big Picture • Understanding your company strategy • How do you contribute? Is your team aligned? Your role as a link between your team and the organization • Collaborating with other teams toward a common goal • Networking for better collaboration and visibility • Assertiveness as a key to managing resources Module 5: Managing Yourself • Balancing organizational, career, and personal goals • Prioritization and planning • Managing time and energy levels • Handling unexpected events and interruptions • Dealing with overload of information (email, publications, reports) • Helping your team use time more efficiently • Assessing and further developing your skills and career

Module 6: Managing Up • Analyzing your boss’s needs and interests and finding common ground • Being a valuable, proactive partner in achieving goals • Keeping communication open Throughout the workshop, you will capture ideas for implementation back at your workplace. At the end of the workshop, you will consolidate your ideas into a personal action plan to implement new behaviors and tools immediately upon your return. 3 Operational Management Skills Fax registration form Please complete this form and return it by fax to +32/2/543. 24. 00.

You can also register online on: www. mce-ama. com/190 Yes, I wish to attend ‘Operational Management Skills’ Registration fee (excluding VAT): EUR 3. 950,00 21 March 2010 – 24 March 2010 (Abu-Dhabi, UAE) 15 May 2010 – 18 May 2010 (Riyadh, KSA (English)) 7 June 2010 – 10 June 2010 (Brussels) 26 July 2010 – 29 July 2010 (Berlin) If you are not a citizen of any country part of the European Union, you may need a visa. In this case, please foresee a minimum 4 week lead time to ensure you get your visa on time. I need your assistance for my visa application* Customer No. if applicable): ……………………………………………………… If you do not have a customer number, or if your details have changed, please complete the rest of this form. Mr Ms Mrs Dr Prof other: …. 2 August 2010 – 5 August 2010 (London) 18 October 2010 – 21 October 2010 (Brussels) 22 November 2010 – 25 November 2010 (Geneva) Payment will be made by the following method: By bank transfer upon receipt of the invoice Please charge my: VISA MasterCard Eurocard American Express Card Number: ………………………………………………………………………

Expiry date: …………………………………………………………………. Cardholder’s signature: …………………………………………………. I will NOT attend, I am registering (a) colleague(s) only …………………………………………………………………………………………… Where did you find workshop details? …………………………………….. My registration code is: ………………………………………………………….

Please send me my customer information pack by email fax mail other (specifiy): …………………………………………………………….. Please copy the following contact(s) in all your communications with me ………………………………………………………………………………………. …………………………………………………………………………………………… ……………………………………………………………………………………………

Note: By sending this fax I confirm my registration and accept MCE’s terms and conditions (www. mce-ama. com/terms): an administration fee of EUR 150 will be charged if I cancel or change my registration up to 20 days before the start of the workshop. If I change my registration or cancel less than 20 days before, the full registration fee remains due, unless commit for another date or I register another colleague in my place. First name: ……………………………………………………………………………..

Last name: …………………………………………………………………………….. Email address: ……………………………………………………………………….. Direct phone number: ……………………………………………………………… Job title: ………………………………………………………………………………… Company: …………………………………………………………………..

Cite this Operational Skills

Operational Skills. (2018, Mar 05). Retrieved from https://graduateway.com/operational-skills/

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