Principles of Personal Responsibilities and Working in a Business Environment

Unit 201
Principles of Personal Responsibilities and Working in a Business Environment

Level: 2
Credit value: 4
NDAQ number: L/601/7638

Unit aim
This unit is about understanding employment rights; health, safety and security; how to work with others and how to manage and improve own work in a business environment.

Learning outcomes
There are seven learning outcomes to this unit. The learner will be able to: 1. Know the employment rights and responsibilities of the employee and employer 2. Understand the purpose of health, safety and security procedures in a business environment 3.

Understand how to communicate effectively with others

4. Understand how to work with and support colleagues
5. Know how to plan own work and be accountable to others
6. Understand the purpose of improving own performance in a business environment and how to do so 7. Understand the types of problems that may occur in a business environment and how to deal with them

Guided learning hours
It is recommended that 32 hours should be allocated for this unit, although patterns of delivery are likely to vary.

Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to the Business and Administration NOS BAA231; BAF172.

Support of the unit by a sector or other appropriate body (if required) This
unit was developed by the Council for Administration.

Assessment
This unit will be assessed by:
• Evolve Test

Outcome 1: Know the employment rights and responsibilities of the employee and employer

Assessment Criteria
The learner can:
1. List 5 main points that should be included in a contract of employment e.g. job title, place of work, pension scheme arrangements

1.Name of employee and employer
2.Date employment commenced
3.Working Hours
4.Notice Period
5.Paid holidays (including public holidays) and how it’s calculated

1. List 3 employment legislation

1. Race relations
2. Sex discrimination
3. The Equal Pay Act 1970

Identify the legislation that has now incorporated all equal opportunities legislation

Race relations

2. Identify where to find information on employment rights and responsibilities both Internally and externally and briefly describe what services they offer

Internally:

Externally:

3. Identify representative bodies and how they can support the employee

Representative bodies:

How they can support:

4. Identify employer and employee responsibilities for equality and diversity in a business environment including treating people in a way that is sensitive to their needs

Employer responsibilities:

Employee responsibilities:

5. Describe what is meant by diversity and the benefits of this within an organisation

Allowing everyone the same access to services and opportunities without prejudice to their gender, age, background, race, disability, religion, sexual orientation etc.

6. Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs

Don’t Discriminate them and treat them like you would want to be treated.

Outcome 2: Understand the purpose of health, safety and security procedures in a business environment

Assessment Criteria
The learner can:
1. Identify the main Health & Safety legislation

2. List 5 Health & Safety regulations

1.
2.
3.
4.
5.

3. List 3 employer and 3 employee responsibilities for health, safety and security in a business environment

Employer
Employee

4. Identify 1 Health & Safety, 1 Security and 1 confidentiality procedure within your organisation and explain the purpose and benefit of following this

Health & Safety Procedure:

Purpose and benefit:

Security Procedure:

Purpose and benefit:

Confidentiality Procedure:

Purpose and benefit:

5. Identify 3 ways of maintaining a safe and secure business environment 1.

2.

3.

List 5 points that are likely to be covered in a Health & Safety Induction 1.
2.
3.
4.
5.

Identify and explain the legislation that exists to limit what you can copy or distribute to others

Identify and explain the 4 main types of Intellectual Property (IP) 1.
2.
3.
4.

Identify the eight principles of the Data Protection Act
1.

2.

3.

4.

5.

6.

7.

8.

Identify risks that you are likely to come across in your business
environment and how you could minimise the risks

Identify the 5 steps to risk assessment
1.
2.
3.
4.
5.

Outcome 3: Understand how to communicate effectively with others

Assessment Criteria
The learner can:
1. Describe different methods of communication within a business environment

Written/electronically:

Face to face/non-verbally:

2. Explain how to choose the most appropriate method of communicating with others in the following circumstances;

Formality:

Speed:

Confidentiality:

Cost:

3. List 5 ways of actively listening
1.
2.
3.
4.
5.

Outcome 4: Understand how to work with and support colleagues

Assessment Criteria
The learner can:
1. Explain the purpose and benefits of agreeing standards for own work with others to ensure work is completed efficiently, accurately and to a deadline

2. Explain the purpose and benefits of taking on new challenges and adapting to change

3. Explain the purpose and benefits of treating others with honesty, respect and consideration

List 5 ways that you can create and maintain good working relationships 1.
2.
3.
4.
5.

Describe 5 types of behaviour that would have an impact on a good working relationship Positive
Negative

Outcome 5: Know how to plan own work and be accountable to others

Assessment Criteria
The learner can:
1. Explain the purpose of planning work and being accountable to colleagues, managers and the organisation

2. Describe ways of planning own work

3. Explain the purpose of meeting work standards and deadlines when
completing tasks

List 5 circumstances when deadlines cannot be met

1.
2.
3.
4.
5.

Explain what impact on not meeting deadlines can have on the following

Colleagues:

Manager:

Organisation:

4. Identify 3 ways of progress reporting and state an advantage and disadvantage for each 1.

2.

3.

Explain the purpose and benefits of keeping other people informed about progress and letting others know when work plans need to be changed

Identify the meaning of SMART and how this might be used

Outcome 6: Understand the purpose of improving own performance in a business environment and how to do so

Assessment Criteria
The learner can:
1. Explain the purpose and benefits of continuously improving own performance in a business environment

2. Describe ways of assessing own performance

Explain what a Training Needs Analysis is and how this should be completed

Explain the purpose and benefits of encouraging and accepting feedback from others

Identify and describe 5 training and development activities

1.
2.
3.
4.
5.

Explain how learning and development can improve your own work, benefit organisations and identify career options

Improve work:

Benefit organisations:

Identify career options:

3. Identify different types of career pathways that are available both inside and outside your organisation and the possible sources of information on these Internally:

Externally:

List where you can find information on career and learning opportunities within your organisation and also externally Internally:

Externally:

Outcome 7: Understand the types of problems that may occur in a business environment and how to deal with them

Assessment Criteria
The learner can:
1. Identify the types of problems that may occur in a business environment and highlight those that are minor and major

2. Explain ways of dealing with problems that may occur in a business environment

3. Explain how and when to refer problems to relevant colleagues