Responsibilities of Each Department in Hotels
The Accounting department is the one in charge of some of the financial transactions within the company such as: (1) Payroll – they are in charge of the sum of all financial records of salaries for an employee, wages, bonuses and deductions. (2) Cash collections – All cash received from sales and from other resources are carefully identified and recorded. The accounting department makes sure that the cash is deposited in the appropriate checking accounts of the business and that an adequate amount of coin and currency is kept on hand for making change for customers. 3) Cash payments – In addition to payroll checks, a business writes many other checks during the course of a year — to pay for a wide variety of purchases, to pay property taxes, to pay on loans, and to distribute some of its profit to the owners of the business.
The accounting department prepares all these checks for the signatures of the business officers who are authorized to sign checks. The accounting department keeps all the supporting business documents and files to know when the checks should be paid, makes sure that the amount to be paid is correct, and forwards the checks for signature. 4) Inventories – With all the transactions taking place, these should all be recorded and checked. The accounting department is mandated to keep inventories. AUDIT The audit department’s main purpose is to conduct financial evaluation on the company and employees on a regular basis to prevent fraudulent deeds. It should be assured that all financial transactions are recorded and checked. MARKETING The Marketing department is solely concerned with the customers. Keeping the customers satisfied is the purpose of its existence.
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Thus, this department covers almost everything in the company that has connection with the customers. This department is the one that formulates or improves new/old products or services to be offered to the market. On the other hand, this department also markets the company itself in order to build recognition and position to attract more customers and build relationship with them. The Sogo hotel has 4 branches in the marketing department: (1) Promotion – coordinates with other companies for upcoming tie ups and events to be held n the company or to be sponsored by the company. The promotion department is also inclined with sponsorships. (2) Advertising – main communicator regarding the advertisements of the company to the tri media. (3) Research – analyzes the feasibility of each branch, conducts surveys and information gathering to seek answers that will help in development of the company. (4) Creative – The creative team is solely concern with the tools and paraphernalia to be used for advertising. FOOD AND BEVERAGE
The Food and Beverage department in a hotel is responsible for the operation and maintenance of the dining rooms (if available), restaurants (if available), room service (if available), and the needs of any other function such as a meeting or party that might desire food and beverages. It is a department which serves food and beverage to the guest. It also ensures that the food and beverage served is safe and edible. BUSINESS DEVELOPMENT The business development department is concerned with the development of the company. They are in charge of formulation of overall company strategies and business plan.
Provide forecast and updates on changes in competitors and ensure that business opportunities are fully exploited. Identify and generate new revenue streams leveraging off the existing platform and database. Build alliances and partnerships to grow the business. ENGINEERING DEPARTMENT An engineering department’s responsibility is to build and design establishments for the business. It covers everything that has to do with the construction. It also handles the maintenance of the building externally and internally. The external part of the building includes the façade.
On the other hand, the internal part of the building that’s covered by this department includes all the wirings, repairs on machineries and equipments and the like. INFORMATION COMMUNICATION TECHNOLOGY The information communication technology department is responsible for technical troubleshoot on internet access and other computer problems. It synchronizes all files and data according to each department. It also monitors all outgoing and ingoing databases on each department’s files along with backing up of important files on computers. This department also installs, repairs and develops hardware, software and internet access.
TREASURY Treasury department covers the negotiation with distributors of products and services needed in the company. It also covers the approval of checks and other transaction in the company for security purposes. HUMAN RESOURCE DEPARTMENT This department is specifically concern with interpersonal relations within the company. From hiring to firing of personnel, the human resource department also assigns tasks and work to the newly accepted applicants. Job vacancies are always forwarded to this department for the vacancies to be filled by qualified applicants.