We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

See Pricing

What's Your Topic?

Hire a Professional Writer Now

The input space is limited by 250 symbols

What's Your Deadline?

Choose 3 Hours or More.
Back
2/4 steps

How Many Pages?

Back
3/4 steps

Sign Up and See Pricing

"You must agree to out terms of services and privacy policy"
Back
Get Offer

Spree Cruise Line

Hire a Professional Writer Now

The input space is limited by 250 symbols

Deadline:2 days left
"You must agree to out terms of services and privacy policy"
Write my paper

Determining the course of action with damage to port, prop, and passenger moral. There are three key issues that Spree Cruise Lines are being faced with. One, they were accused of damage to the port that they went out of on (DATE). The problem here is that the engine and prop may have not been properly fixed or maintained from the last voyage. The second issue is the actual damage to the 2nd prop and what that will do to the cruise ship itself and the itinerary that it has.

Don't use plagiarized sources. Get Your Custom Essay on
Spree Cruise Line
Just from $13,9/Page
Get custom paper

The third issue deals with the occupants/passengers and their experience with the cruise line. Verbiage has already been spread of the issues on board and the management has to take the right course of action to both ensure the safety of the passengers and their feelings about the cruise line. Analytical Methods For the first issue, we have to take detailed look at the maintenance records of the ship after its last voyage.

We have to see if there was any issue documented on the 2nd propeller and if any steps were taken to resolve the issue. That will give the management of the cruise line the ability to respond to the “TOWN” on whether or not their cruise line was the specific cause of the damage. The cruise line should also request information from their “TOWN” last inspection to see what other possible cruise lines or ships could have caused the damage.

For the second issue with the prop, it does make sense to shut down the prop and let all of the customers know the reason why they are doing it. The first and foremost responsibility of the cruise line is to ensure the safety of its passengers. Shutting down the prop will more than likely give the cruise line some bad publicity for not making it to all of the destinations, however a properly stated press release about their decision should ease that negativity and show how the cruise line is more worried about safety than anything else.

The third issue with regards to the customer satisfaction should be a little easier to handle. When signing up for the cruise line, passengers were well aware of the possible provisions or alterations to the itinerary depending on either whether or ship malfunctions. They were informed of possible compensation for missed destinations and protocol to disperse potential refunds.

Cite this Spree Cruise Line

Spree Cruise Line. (2016, Nov 22). Retrieved from https://graduateway.com/spree-cruise-line/

Show less
  • Use multiple resourses when assembling your essay
  • Get help form professional writers when not sure you can do it yourself
  • Use Plagiarism Checker to double check your essay
  • Do not copy and paste free to download essays
Get plagiarism free essay

Search for essay samples now

Haven't found the Essay You Want?

Get my paper now

For Only $13.90/page