Origin of Total Quality Management

Total Quality Management is a strategic system involving teamwork, which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers’ by bringing organizations together with management enabling professionals to improve customer quality.

Total Quality Management was developed not long after World War II. The United States occupation force’s was aiding Japan to help them develop quality systems to resolve problems concerning the telephone system. W. Edwards Deming and JM Juran were businessmen who were deeply concerned with the issues occurring in Japan. These businessmen eventually brought Total Quality Management to the United States although it was initially limited to munitions and telecommunications. It was a method of sorting out defective products from good products by careful inspection through a production line. (http://tqms.com/).

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Philip B. Crosby is a businessman who consistently emphasizes the importance of total quality Management through his numerous speeches. He solely believed in carefulness and doing things right the first time in order to prevent errors. Crosby thought it would be a greater loss of sales and money to neglect problems. He strongly believed that putting more money into the company to prevent these problems would be a greater investment. (http://www.well.com/user/vamead/demingdist.html)

W. Edwards Deming strongly believed in defining a businesses mission vision and goal. He believed in aiming towards constant improvement in the product or service offered to clients. He consistently reiterated the importance of making the concept a matter of daily practice, including long-term profit orientation. Deming’s believes management must learn from the entire team as well as clients and competitors. He stresses the idea of spreading profits to workers as a team and enlisting pride of workers in improving the system in a business. Thus, this will empower people to take charge of the work environment and encourage them to perform well. Finally, W. Edwards Deming believes in setting a good example, being a good listener, continually teaching other people and entering the practice with no guilt from the past. (http://www.well.com/user/vamead/demingdist.html)

The zero defects were made by Philip B. Crosby, which stated the idea of achieving quality with out any problems along the way. It has been the basis of business for companies all over the world for years. Some companies are so motivated they even include their mission statement, which is an attempt to define the goal of you company.

The fourteen points are the basis of transferring American industry. This proves that management intends to stay in business and aim to protect investors and jobs. The fourteen points applies to all different types of organizations. One point is to create constancy of purpose toward improvement of product and service. This helps companies aim to become more competitive and to stay in business in the future. It may result in providing people with more jobs as well. Another point is that improving production and service constantly will improve quality and productivity. Doing this will help to decrease costs which will increase demand and therefore more people will invest in the companies products and services. (http://www.demingsnum/teachings.num)

Total Quality Management focuses overall on the importance of individuals. It proves that they are essential to reaching company goals. Communicating with others has had a huge impact on the work force enabling people to work together to improve overall quality. Total Quality Management has helped businesses worldwide by helping them to reach their goals by increasing quality in their work. Quality Management is a great way for business today to improve their company.


1. http://www.demingsnum/teachings.num

2. http://www.well.com/user/vamead/demingdist.html

3. http://tqms.com

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Origin of Total Quality Management. (2018, Jun 29). Retrieved from https://graduateway.com/total-quality-management-2/