Tourismunit Standard 18211

Element 3 C / NYC C / NYC C / NYC Overall Competency Achieved ! Assessor Signature Student Declaration I hereby certify that all the work included in this assessment is my own original work. I have not copied the assessment or any part of it or have allowed or will allow any other student to copy any part of the assessment. I have correctly acknowledged and referenced all sources of information used. Signature___________________________________________ Name______________________________________________ Date_______________________________________________ ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 1 of 17 US 18211 Common Assessment Task US 18211 Demonstrate knowledge of Australia as a tourist destination Level: 3 Credit: 8 Version: 2 Resources The following resources may be useful when completing this assessment: ! ‘US 18211 ATTTO Student Manual’ availab_____________________________________________le from ATTTO ! For the map work an atlas or any other map may be used – there is no requirement for the maps to be blank ! Any travel guides, brochures or websites. Assessment Conditions !

This is an open book research assignment. Method of assessment ! Verbal and/or written answers ! Answers must be in student’s own words. Prerequisites Nil Definitions ! Hemispheres refers to the northern and southern hemispheres. ! Attractions refers to both constructed and natural attractions existing at a destination which are of interest to tourists. For example – constructed attractions may include museums, buildings, zoos; natural attractions may include forests, lakes, geothermal areas. ! Activities refers to commercial activities at a destination which are of interest to tourists.

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For example – excursions, ballooning, boat cruise, nature trek, city tour. ! Events refers to staged events which occur on a regular basis at a destination which are of i_____________________________________________nterest to tourists. For example – exhibitions, festivals, tradeshows. ! Attraction, activity and event features may include but are not limited to – what there is to see and do, location, duration, time of year, facilities/services available, opening hours, price range. ! Elapsed transportation time is the actual time it takes to travel from one destination to another. ! City refers to any city, town or other significant tourist destination. Current travel industry resources refers to any resources, manual and/or electronic, used by a travel industry workplace. Examples may include but are not limited to – supplier and/or wholesale brochures, websites, computer reservation system. ! Rental vehicle operators refers to suppliers of rental cars and/or motorhomes. ! _____________________________________________Current regulations refers to those outlined by The Australian Government Department of Immigration and Citizenship (http://www. immi. gov. au). ! Climatic conditions refers to minimum temperature, maximum temperature, and average rainfall. Seasons include summer, spring, autumn, winter, wet and dry. © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 2 of 17 US 18211 Common Assessment Task ! Specialist seasons refer to hurricane season, tornado season, cyclone season, and monsoon season. Moderation To comply with the moderation process assessors should ensure the following: ! Written evidence is provided ! A record of any oral testing is __Page___________________________________________made ! Image and/or audio recording of any observation or role play is made.

Appeal Process If a student is dissatisfied with the assessment process or results they may appeal to have the assessment decision reconsidered. The student should be referred to the appeal process of the assessor, provider or workplace. Re-submission Policy The student should be referred to the re-submission policy of the assessor, provider or workplace. Evidence Validity Where any assessment, or part of any asPagesessment, is carried out under “non controlled” conditions, students are required to sign a declaration stating that the work they have submitted is their own original work._____________________________________________

Any material that has been reproduced has been fully referenced. © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 3 of 17 US 18211 Common Assessment Task US 18211 Demonstrate knowledge of Australia as a tourist destination Level: 3 Credit: 8 Version: 2 Element 1 Identify and describe the geographical location of Australia and locate key destinations on a map. Part One During this part of the assessment you will on two (2) maps, display a range of geographical and other information_____________________________________________ for use by tourists travelling round Australia. ! Maps are provided in APPENDIX A at the end of this assessment, or you may use those approved/provided by your teacher/tutor Task 1 On the map of the World: ! Locate and highlight the outline of Australia (PC 1. 1) Describe the geographical position of Australia in relation to the International Date Line. Describe the geographical position of Australia in relation to the hemispheres. © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 4 of 17______________________________Page_______________

US 18211 Common Assessment Task Task 2 On the map of Australia: (PC 1. 2, PC 1. 3, PC 1. 4 & PC 1. 5) ! ! ! Neatly locate and label all the states and territories Neatly locate and label the capital city of each state and territory and write by each its three (3) letter city code Neatly locate and label five (5) international airports and write by each, its three (3) letter airport code Describe the location of each international airport identified on your map. Ensure you include its distance from the city centre in your description. International airport 1:

International airport 2: International airport 3: International airport 4: International airport 5: ! Neatly locate and label six (6) of the following geographical features, ensure you cover a mix of states and territories: Great Barrier Reef Great Australian Bight Lake Eyre Murray River Bungle Bungles Mt Koscuisko Uluru (Ayers Rock) Snowy Mountains Fraser Island Cradle Mountain Twelve Apostles © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 5 of 17

US 18211 Common Assessment Task Element 2 Element 3 Element 4 Element 5 Range Element 6 Identify and describe attractions, activities and events in Australia. Identify and describe air transport and related services available to tourists travelling to and within Australia. Identify and describe ground product and related services available to tourists in Australia. Identify travel products which can be pre-purchased in New Zealand, and their suppliers. four different products from two different suppliers. Provide travel information for visitors to Australia.

Part Two: Tourist Information Assignment During this part of the assessment you will be providing information for use by tourists travelling to Australia. How you choose to present the information for Australia is up to you and your teacher/tutor. You could choose to create: ” ” ” ” A tourist guide book about all the countries (ideally A4 size booklet) Posters – One (1) poster per country (ideally A3 size) Brochures – One (1) brochure per country (ideally A4 double sided folded) Web page – One (1) page per country (ideally printable A4 size pages) A mini website about all the countries (ideally printable A4 pages with For each of the four (4) Pacific Island countries (Fiji, Cook Islands and two (2) others), no more than seven (7) links per country) you are required to include information which covers the following topics: NOTE: All information must be current and referenced to its source For example: Brisbane (BNE) – Honiara (HIR), Solomon Airlines, 3hrs 15min http://www. flysolomons. com/ Features may be: what there is to see and do, location, duration, time of year, facilities/services available, opening hours, price range. ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 6 of 17 US 18211 Common Assessment Task ATTRACTIONS ! ! Identify two (2) constructed attractions for each state and territory For each attraction describe two (2) features Examples of constructed attractions may be: museums, buildings, zoos. For example: Perth Zoo, Australia Features include: Zoo opening times – 9am to 5pm, every day of the year. Admission costs – Adult $20, child (4-15) $10, child under 4 is free. Perth Zoo has a mixed environment of indoor and outdoor exhibits.Page

However they are predominantly an outdoor environment and so it’s recommended that you dress/prepare for the weather as forecasted. Source: http://www. perthzoo. wa. gov. au/ ! ! Identify one (1) natural attraction for each state and territory For the attraction describe two (2) features Examples of natural attractions may be: forests, lakes, geothermal areas For example: Myall Lakes, New South Wales, Australia Features include: Are a series of fresh water lakes on the mid-north coast of New South Wales, Australia in Great Lakes Council and is home to the globally significant, Ramsar Convention listed Myall Lakes wetlands.Page

The lakes are adjacent to the coast about 250 kilometres (155 mi) north of Sydney. Source: http://en. wikipedia. org/wiki/Myall_Lakes ACTIVITIES ! ! Identify two (2) different activities for each state and territory For each activity describe two (2) features Examples of activities may be: excursions, ballooning, boat cruises, nature treks, city tours For example: Montville Shopping Tour – Sunshine Coast hinterlands, Queensland Features include: A 2-3 hour tour exploring the quaint Montville village. There are a range of different galleries, curio shops and cafes to visit, then on to the Meleny Cheese Factory for cheese and yogurt tasting.Page

There are great views of the Glasshouse Mountains on the way back to your pick-up point. Cost is $65 per © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed2 – June 2010 (PC 2. 1) (PC 2. 2) Page 7 of 17 US 18211 Common Assessment Task adult, departs Fridays between 10. 15 to 11am. Pick-up Noosa/Coolum/Twin Waters/Maroochy/Mooloolaba/Coloundra Source: http://www. dolphinecotours. com/suncoasthalfdaytours/suncoastmontville-shop. htm EVENTS ! ! ! Identify four (4) sporting events For each sporting event describe two (2) features Identify six (6) other types of events For each other event describe two (2) features For example: Orange F. O. O. D Week Features include: Orange, New South Wales, 10 days of divine food and autumn colour and is held April every year. Less than 4 hours from Sydney. Events include: horse racing, harvest picnic, masquerade party, cooking classes, night markets, 100 mile dinner. The event showcases local culture, poetry readings, live theatre productions, over 60 events in all. Source: http://www. ustralia. com/articles/nsw_orange_food_week. aspx Remember to state where these events take place. (PC 2. 3) INTERNATIONAL AIR TRANSPORTATION ! (PC 3. 1) Direct airline services between New Zealand and Australia are identified for each of the following six (6) city pairs: ! ! ! ! ! ! Auckland – Melbourne Wellington – Sydney Christchurch – Melbourne Wellington – Brisbane Auckland – Sydney Christchurch – Brisbane ! Ensure you identify for each: # the three letter airport codes for each city # two (2) operating carriers for each city pair # the time it takes to fly between each city pairPage

For example: Brisbane (BNE) – Auckland (AKL), Air New Zealand, Pacific Blue, Qantas, Emirates, 3hrs 50min. http://nz. webjet. co. nz © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 8 of 17 US 18211 Common Assessment Task DOMESTIC AIR TRANSPORTATION ! (PC 3. 2) Domestic airline services for each of the following four (4) city pairs are identified: ! Sydney – Perth, ! Brisbane – Melbourne, ! Adelaide – Perth, ! Darwin – Brisbane Ensure you identify for each: ! The three letter airport codes for each city pair !

Two (2) operating carriers for each city pair ! The time it takes to fly between each city pair Example: Adelaide (ADL) – Melbourne (MEL), Qantas and Virgin Blue, 4hr 5 min ! AIRPORT TRANSPORTATION SERVICES ! (PC 3. 3) Identify two (2) different types of airport transfer services, available to tourists, from airports at: # # # # Sydney, Melbourne, Brisbane, and One (1) other tourist destination in Australia ! For each, give details in terms of type of service and approximate cost. For example: Adelaide– Shuttle Bus Service, AUS$8. 50 or $14 return http://www. lonelyplanet. om/solomon-islands/transport/getting-around LAND TRAVELLING TIME BETWEEN CITIES IN AUSTRALIA ! Name a transport type for each city pair from the list below: # # # # ! Adelaide – Alice Springs Cairns – Brisbane Darwin – Kakadu Melbourne – Perth (PC 4. 1) Identify the land travelling time between each city pair, for the transport type chosen, in accordance with information available in current travel industry resources Example: Adelaide – Broken Hill, Rail transport, 7 hrs © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009.

Ed 2 – June 2010 Page 9 of 17 US 18211 Common Assessment Task LONG DISTANCE COACH OPERATORS ! ! Identify two (2) long distance coach operators in Australia Describe the services each operator offers in accordance with current travel industry resources. Services may be: # # # Routes On board services/facilities available Travel passes (PC 4. 2) For example – please note this is a fictitious company Interstate Travel, operates long distance routes between and in the states of Queensland, Northern Territories and Western Australia.

The company uses 5 star coaches with air conditioning, extra wide reclining seats, full bathroom with toilet and a fully trained Coach Leader. All travel passes available in Australia may be used. Source: Fictitious Company, 2010. LONG DISTANCE RAIL SERVICES ! ! Identify two (2) long distance rail services in Australia (PC 4. 3) Describe the services each long distance rail service offers in accordance with current travel industry resources. Services may be: # # # Routes On board services/facilities available Travel passes

For example The ‘Prospector’ by Rail Australia runs from Perth to Kalgoorlie and return, it takes approximately 6 hrs 45 min, has 18 services per week, and the distance covered is 655 km. Standard features include personal music channels, new release movies, access to power points for laptop computers, phone and facsimile services, buffet and special facilities for people with mobility difficulties. The Ausrail Pass and Rail Explorer Pass are able to be used on this service. Source: www. railaustralia. com. au ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 10 of 17 US 18211 Common Assessment Task RENTAL VEHICLE OPERATORS ! ! Identify two (2) rental vehicle operators in Australia Describe the services each operator offers in accordance with current travel industry resources. Services may be: # # # # # Depot locations Rental inclusions Insurance Loyalty programmes Extra hire items (PC 4. 4) Rental vehicle operators refers to suppliers of rental cars and/or motorhomes.

Example answer Abel Rent a Car has depots throughout Queensland, New South Wales and Victoria. They offers a range of vehicles from economy, to large cars, up to people movers. All rental vehicles are insured, there is a Standard Multi Vehicle Damage Liability included with all standard daily rates, however it does not cover any Single Vehicle Accident/Incident Damage, There is 24 hour roadside assistance on all vehicles. GPS navigation is available and street directories are also available for a fee, For hires starting and finishing at an airport depot there are free airport transfers.

Source: www. abel. com. au COACH TOUR OPERATORS ! ! Identify two (2) coach tour operators in Australia Describe the services each operator offers in accordance with current travel industry resources. Services may be: # # # # # # Types of tours available Duration Tour itineraries Price range Tour inclusions On-board services/facilities available (PC 4. 5) For example: Wayward Bus for small group touring across Australia, offers accommodated and camping small group nature-based tours throughout the South and centre of Australia. Uses 21 – 24 seater mini-coaches and truck based 16 and 17 seaters.

All are air-conditioned. Most tours include all meals and accommodation is included on all trips. Often there are optional highlights you can choose from on © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 11 of 17 US 18211 Common Assessment Task tour as well. Tour length ranges from 21/2 days to 8 days. Small groups, get offthe-beaten-track, tours are active so a reasonable level of fitness is needed. There are two fitness classifications to be aware of: – Basic fitness required.

May include hikes up to 5km per day. – Moderate fitness required. May include hikes up to 6-8km per day. http://www. waywardbus. com. au/ ACCOMMODATION ! (PC 4. 6) Identify and name two (2) different types of accommodation providers available in each of: # # # Sydney Melbourne Two other tourist destinations in Australia ! For each accommodation provider, describe at least three (3) of the following characteristics: # # # # # # # Accommodation type Types of customer Services/facilities available Standard or grading Price range Specific location Any chain and/or franchise affiliation they offer

Examples of accommodation types may be: Hotel/Motel, B & B, Resort, Apartment, Backpackers For example: Crown Plaza Hotel Accommodation Type: Hotel Property: 295 guest rooms of which 295 are non-smoking and 138 are doublebedded rooms and 157 are single-bedded rooms, 7 suites, 6 floors, 1 restaurant Specific Location: 1 Binara St, Canberra. Downtown/city centre. Price Range: has a range of prices available Services/Facilities Available: Rental Car Desk: Please See Concierge, Tour Desk: Bookings can be made by Guest Relations.

Personal Services available include: A/C Public Areas, ATM/Cash Machine, Baby-Sitting, Concierge Services, Foreign Currency Exchange, Porter/Bellman, Room Service, Safety Deposit Box available at Front Desk, Secretarial Services. Business Services available include: Copying, Courier Service, E-mail & Internet, Facsimile, PC, Printer, High-speed Internet Access, PC Wireless Data Connection, 126 parking spaces, easy access to the National Convention Centre Affiliations: is one of the Crowne Plaza Hotels and Resorts which is part of the IHG InterContinental Hotels Group. Source: http://www. crowneplaza. om © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 12 of 17 US 18211 Common Assessment Task TRAVEL PRODUCTS ! ! (PC 5. 1) Identify in accordance with current travel industry resources four (4) different travel products which can be pre-purchased in New Zealand Identify the suppliers that these products come from, two (2) different suppliers must be identified Examples of travel products may be: Accommodation, transfers, travel passes, sightseeing, show tickets, admission to theme parks

TIME ZONES AND DIFFERENCES ! You need to identify: # # (PC 6. 1) All Australian time zones Time differences between each Australian time zone and New Zealand standard time and daylight saving time ENTRY REQUIREMENTS ! (PC 6. 2) You need to describe entry requirements to Australia in accordance with current regulations for the following: # # New Zealand passport holders Non-New Zealand passport holders TRAVEL INFORMATION ! ! (PC 6. 3)

You need to provide travel information to help tourists visiting Australia You need to give two (2) pieces of information, which are consistent with current conditions existing at the destination, on each of the following: # # # Health and safety precautions Tipping and taxes Currency © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 13 of 17 US 18211 Common Assessment Task CLIMATIC CONDITIONS (PC 6. 4) Information must be according to current travel industry resources.

You need to provide information a tourist should know about the climate and how it may affect their trip. Remember to reference your source material. ! Choose four (4) tourist destinations from the following: # # # # # # # ! Alice Springs Cairns Darwin Gold Coast Melbourne Perth Sydney Describe two (2) different seasons and/or specialist seasons for each destination Descriptions of seasonal information must include: Minimum temperature, maximum temperature, and average rainfall; months of season; type of weather experienced (i. e. indy, wet, humid, dry, rainy) Example answer could be similar to: Kakadu National Park: The Wet – October to March, violent thunderstorm; during this time the minimum and maximum temperatures are 33°C- 37°C, hot, moist conditions; average rainfall 130-350mm. The Dry – April to September, during this time the minimum and maximum temperatures are 32°C – 34°C, dry, most comfortable time to visit, average rainfall 0-70mm. Source: http://www. environment. gov. au/parks/kakadu/naturescience/climate. html NOTE: Seasons include summer, spring, autumn, winter, wet and dry.

Specialist seasons refer to hurricane season, tornado season, cyclone season, and monsoon season. End of Part Two END OF ASSESSMENT © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 14 of 17 US 18211 Common Assessment Task APPENDIX A: MAPS FOR ELEMENT 1 Task 1 Task 2 Map of the World Map of Australia (PC 1. 1) (PC1. 2, 1. 3, 1. 4 & 1. 5) © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009.

Ed 2 – June 2010 Page 15 of 17 US 18211 Common Assessment Task Task 1 Map of the World (PC 1. 1) © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed2 – June 2010 Page 16 of 17 US 18211 Common Assessment Task Task 2 Map of Australia (PC1. 2, 1. 3, 1. 4 & 1. 5) © ATTTO – Setting the standard for training in Aviation, Tourism, Travel and Museums Moderated and approved for use – March 2009. Ed 2 – June 2010 Page 17 of 17a

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