Understand why communication is important in the work setting
SHC 21: Introduction to communication in health and social care or children’s and young people’s settings Identify the different reasons people communicate
There are many different reasons why people have the need to communicate with each other. Establishing good communication will enable adults and children to work together effectively. Essentially we communicate to: Share information and knowledge with others
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To express the way in which we are feeling to others
To enable us to work with others efficiently and effectively To ensure that we don’t make mistakes
To showcase best practice and encourage the children to communicate effectively To define roles and responsibilities
To share views, feeling and to express personal preferences
To ensure that we are working safely but sharing information To build trust with others
To negotiate and problem solve with others
Let others know what you want and need
Explain how effective communication affects all aspects of your work Working as part of a team, alongside the staff within my setting, is essential to ensuring the needs of the children are met. I pass on information to my colleagues in order that we can all have a better understanding of a child’s wants and needs. It is important that individual roles and responsibilities are defined and understood in order that as adults we can support each other and parents/ carers are aware of who they should speak to regarding specific concerns. When communicating with children we need to express ourselves clearly, using appropriate spoken language and warm body language placing ourselves at the level of the child.
In all cases we need to work towards a shared goal or outcome. The ways in which I communicate: verbally with colleagues, participate in staff meetings, training and meetings with my line manager. The ways in which I can be an effective communicator: Listening and maintaining eye contact, portraying a relaxed body language, using language that is appropriate to the person that you are speaking with, breaking down barriers and using supporting visual aids to overcome these barriers.
Explain why it is important to observe an individual’s reactions when communicating with them Reading an individual’s reactions is like instant feedback, it can tell you if the person you are communicating with has understood what you are saying and how they are feeling about what you are saying. When we speak with an individual we are delivering a message. From an individual’s reactions we can understand how that information has been received without the need for words. Body language (non-verbal communication) can tell us a lot about how well the receiver is listening, agreeing and understanding what is being said and can often be more reliable and reassuring than verbal communication.