Verbal Communication - Part 2 - Communication Essay Example
Verbal communication and nonverbal communication can have both a negative and positive effect on communication within law enforcement officers making public announcement to the press - Verbal Communication introduction. Law enforcement academies do not teach techniques of communication to officers going through training even with the prominence of communication in everyday functions. Police officers are held at a higher standard than ordinary citizens but are still humans and have the same problems like ordinary citizens. The transfer of an idea from one location to another can be a challenging task for an officer especially if he or she have to speak in a public setting.
Verbal communication is beneficial to both the sender and receiver it is essentially a mental exercise and law enforcement officers must master this form of communication (Wallace, H. & Roberson, C 2009). In public announcement to the press language barriers can have a negative effect on the police officer speech. Saying the wrong words can confuse the media who will misinterpret the meaning to be something other than what the officer meant. A police officer speech must be clear, concise, and when speaking in public he or she must be prepared to communicate on a variety of levels.
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Using the correct vocabulary and referring to specifics when communicating with the public will save the officer from embarrassment within the department and the public. Nonverbal communication can effect communication in the public announcement to the press by law enforcement officers. Because the details of nonverbal communication can reveal who the police officer is making the announcement from his or her handshake to hairstyle, and the impact him or her speech will have on the public. The way a police officer facial expression appears to the public will speak louder than his verbal communication.
If the officer is happy, sad, or angry the public will show a reaction this will cause a barrier between the officer sending the message accurately, and the media receiving that message effectively. Body language and posture can also display significant information about an officer making a public announcement. For example, arm crossing and leg crossing can be viewed as a defensive posture to the media and will open concerns and questions about the legitimacy of the officers speech. These nonverbal communication can display feelings and attitudes within the law enforcement officer.
Moreover, the officers choice of color, clothing, and hairstyle him or her wears when making a public speech can alter judgment, interpretation, and physiological reaction. The rate of eye blinking can be a tell sign of how much the officer is interested in what him or her is saying. The court system rely heavily on the communication skills of and the communication between the various participants. Testifying in court can present special communication challenges someone not trained can be under tremendous pressure and stress.
The success of verbal communication skill will determine the outcome and will influence the amount and quality of information that is convey in the courtroom. Verbal communication in testifying can have significant impact during a case because the defense attorney will have every detail well organize to challenge the person testimony. The communication between the judge and the person testifying will mainly involve verbal communication and the manner in which those words are convey is significant because the witness testimony have to be comprehensive to all court participants.
Verbal communication can either be general, specialized, formal or informal but the way it is convey will make it better for the person testifying. Nonverbal communication can affect communication in court testifying because it can be more significant than verbal communication in court testifying. Nonverbal communication is a factor in court when the judge is not speaking he or she is still communicating. Nonverbal communication cannot be avoided and in some cases often difficult to interpret.
Nonverbal communication reflect the relationship between the participants in a courtroom setting, build authority, and help to maintain the tradition of the courtroom. When testifying in a courtroom nonverbal communication consciously or unconsciously affect perception of credibility and are interpret to express emotions. The tone of a person voice when testifying in court is a key component in conveying respect for others. The rate in which the person speak will mostly have an impact on the clarity of the testimony.
It is important to maintain contact failure to do this will show that the person is not attentive. Not sitting up straight up will show failure to engage in the interactions. This will demonstrate lack of active listening on the person testifying. If the person testifying verbal and nonverbal behaviors are not congruent the defense attorney, district attorney, and jury will believe the nonverbal over the verbal communication. It is important to send consistent message to add strength to the testimony.
Moreover, verbal communication and nonverbal communication can have further affect courtroom communication by sending confusing message that affect effective listening. Poor verbal and nonverbal communication will fail to capture and confirm a message. The focus on the speaker and his or her message will be misleading. When testifying it is important to make sure the person testifying is understanding the questions. Verbal and nonverbal communication can be confusing and need verification and clarity. Verbal and nonverbal communication can affect communication in correction facility in significant way.
Correctional officials must know how to communicate verbally in an effective and respectful manner failure to do this can result in injury to self or a fellow officer. Employees must know how to communicate with one another to enforce discipline with inmates, they must be on the same page and work as a single unit. Correction officers must know what is going on in the facility at all times if an inmate is coming to the prison who is a high risk individual this information must be communicated down to each employee’s.
Moreover, communication with inmates is important this can be a security benefit knowing what to say and how to say it will either earn an officer respect or he or she will not be respected. Poor verbal communication in a correction facility can lead to physical confrontation with officers, which can lead to a riot and both inmates and officers injured. After an incident has occurred in a correction facility verbal communication becomes significant additional charges will be added to inmates involve and information must be documented accurately.
Nonverbal communication in correction facility among employees, peers, and inmates have an alert affect with communication. The body language of inmates can give correction officers a head start to be prepared for a pending event (Barnhart, T, 2008). It is important to master nonverbal communication in correction facility inmates are not likely to communicate verbally something for fear of being caught or snitch upon by one of their peers. They will most likely use nonverbal communication every time they communicate with one another.
Inmates will se eye contact with each other to transmit a message. This is a challenge for correction officials because if they do not pay attention to the various nonverbal communication they may be able to stop an incident before on occur. Nonverbal communication such as tension in the face, twitching, the lips and jaws tense up into a biting position will be signs that an inmate is planning to attack an officer or fellow inmate. Their body posture will display broadside along with their hands on their hips or clasped behind their head (Cherry, K, n. d. . These nonverbal communication signs are a warning to correction officers and can affect communication if the officers is cannot to read these signs. Juvenile facilities are different from adult facilities mainly because they are still children and not adults. The importance of verbal and nonverbal communication is essential and a significant part of juvenile facilities. Probation officers must make numerous verbal communication regarding juvenile behavior, during the course of their duty. These information must be transmitted and understood effectively.
Lack of verbal communication skills will make it challenging to help trouble youths that is part of being a probation officer. Moreover, formal communication channels flow from top to bottom in juvenile facilities and officers must be able to coordinate effectively information receive and send those transfer those information to parents of juveniles. Many parents are new to the system and are lost verbal communication can help these individuals make the transition from normal parents to parents of juveniles incarcerated.
Probation officers must communicate to parents to relay information about family services available to them and their juvenile. This information have to be transmitted in a manner that the parents and child can understand. The inability to communicate effectively to parents of juveniles can cause a barrier between probation officers and parents of juveniles that will have an effect on the juvenile. Most juveniles do not communicate with adults but they do display nonverbal communication. The ability to recognize this type of communication can assist probation officers in identifying and matching the right treatment program.
Unable to indentify or ignoring nonverbal communication can lead to the juvenile hurting him or herself. Juveniles are capable of hurting one another and they may display signs such as gestures. Pointing, waving, or using fingers to provoke another juvenile these can be signs that two juveniles do not get along. Nonverbal communication can identify a juvenile who might be thinking about committing suicide because this is one of the problems probation officer look out for when monitoring juveniles in their dorms or rooms.
The juvenile behavior will change and this is more powerful than words because it is silent. The communication guidelines for the following areas it to listen to the content, feelings, and intent. These are significant in interpreting information both verbally and nonverbally. When communicating verbally the manner in which the tone of the sender appears will have an effect on the receiver feelings in addition, an active listener will be able to pinpoint the intent of an individual displaying nonverbal communication.
Always check for understanding making assumptions will break communication and create barriers. The best way to keep communication flowing effectively is to clarify what is being send. For example, if a police officer assume that a citizen is ignoring his or her order then the officer will react in an unprofessional manner because he or she fail to understood the person is deaf. It is important to ask question, summarize, and paraphrase to be sure that all participants have the same understanding.