Ways to over Come Barriers to Effective Communication and Interpersonal Interactions in Health and Social Care
Shannon Dadds There is certain barriers to communication and interpersonal interaction, but there are ways to overcome these barriers - Ways to over Come Barriers to Effective Communication and Interpersonal Interactions in Health and Social Care introduction. Language differences: If a patient does not talk English, English is not their first language or have an accent, to overcome these barriers you could use translators for people who don’t speak English or ask if a family member of the patient could translate for you. For a patient who has a different accent you could speak slower and use simple terms and words and ask the person if they have understood you.
Hearing Impairment : If a patient is death, you could ask a family member if they can lip read, if they can you should make your mouth movements more bigger and make sure you pronounce the word properly if the patient cant, then you should have someone who could speak sign language on standby to translate what you are saying. If a patient has hearing difficulties, then you should speak louder and have slower mouth movements and talk slower, you should also ask the patient if they have understood what you have said after.
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If this doesn’t work you could move to a quieter area and make sure no noise is going to get in-between your communication towards the patient. Cultural Barriers: Some groups of words, phrases, symbols, actions and colours mean different things to people of different countries and cultural backgrounds, to stop this from effecting your communication you could get an interpreter who could re word what you’re saying so your patient could understand it better, and also you could be taught in training about other people’s cultural backgrounds to prevent this from happening.
Emotions: If a person is upset/angry or happy/excited it could affect the communication between people, but anger is the worst, it could lead to the person not listening properly and could react in a way that they normal wouldn’t react, to solve this problem I would suggest that you calm the person down and not tell them what needs to be said until they are calm, then explain what needs to be said to the patient to make sure no confusion is made, and ask the patient if they understand what you are telling them. Environment:
Barriers can be formed by your surrounding environment for example, if there is too much noise this may prevent the communication from being correct and either you or the patient could think that something has been said but they actually said something else, or if the lighting is too dim or to bright this could prevent a person from being able to see the other persons gestures, this could be a problem if the person is death and needs sign language , also if you are seated far away from each other this could stop the communication as they might not be able to hear or see each other for communication to be working at its fullest, to prevent these you should use a room that is available and quiet, but make sure you tell someone you are using the room first, but make sure the lighting is not too dim or too bright, if it is report it to your manager and ask for something to be done about it, also make sure that the seats are not to close or too far apart from each other and make sure the seats are the same height, you should then ask the patient if they are comfortable, . Show it is no problem to move the seats if they are not comfortable there or if they want a different chair they can.