Adult Social Care Settings
Letter Communication via a letter email Communication via an email Iii Identify five different reasons why people communicate. To express needs and wishes to express ones feelings and emotions to build relationships with others o understand and allow themselves to be understood in order to establish and maintain relationships Via Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. Hen communicating with a service user it is important to observe their reactions as if they show distress or anger it allows us to know they are unhappy with what has been said and also if they show confusion it allows us to understand that they are unable to comprehend or understand what has been said VA Explain why it is important to find out about an individual’s: a) communication and language ) wishes and preferences communication and language; it is important to understand an individuals communication and language needs as they may have barriers within communication or language for example a service user may be hard of hearing therefore we need to know if to use sign language or communicate in their desired manner, A service user may also be non verbal, speak a different language, no understanding to communication etc.
Wishes and preferences; It is important to understand ones wishes and preferences as it allows you to cater for a service users personal needs at a higher standard, it allows you o not offend a service users religious or personal beliefs.
Aviva Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues b) individuals using the service and careers c) other professionals Colleagues; Good communication has a positive effect on your colleagues as a social care worker as it allows for good teamwork, no miss communication, it allows for mutual understanding Individuals using the service and careers; It allows for the service user to express their needs and wishes, it allows for bonding in relationships.
It allows both the service user and careers to build up rust Other professionals; Good communication with other professionals within the workplace has a positive effect on interaction as it allows for relationships to build and trust to build with them, it allows individuals to express a good level of respect. It allows for no miscommunication and helps to avoid misunderstandings Via Identify three examples of barriers to communication, and describe ways each barrier could be reduced Cultural differences; The way in which this barrier could be reduced is by becoming familiar and aware with cultural differences and customs, learn a few words or phrases Distractions/noises; The way in which this barrier can be reduced or avoided by analyzing your surroundings if the distractions are high then change environments ensuring that the environment is appropriate for communication.
To do this you analyses the volume of noise and lightning Medical conditions – poor sight, hearing, depression, mental health conditions; They way in which these barriers can be reduced is by is learning sign language, allowing for the use of Braille, always use appropriate body language, to actively involve yourself in the conversation by nodding your head or saying yes etc. Make sure the environment is appropriate for the service users individual needs Viii Describe two ways to check that communication has been understood by all involved. Observing the person you are communicating with reading facial expressions and body language. Checking with the individual that they have understood, Asking (Re-phrasing) Xix Identify three services or sources of information and support that enable effective communication in an adult social care setting.