The concept of a bureaucracy has had many definitions. One common definition says it: “A bureaucracy is a system of administration in which people have jobs but little or no say about what they are required to do, how they are to do it, or the way they are evaluated. Bureaucracies are characterized by top-down management, formal rules and guidelines, and a centralized structure.” However, depending on which definition you use, it could be argued that any organization qualifies as a bureaucracy. This is especially true when it comes to companies that rely heavily on automation software, software and applications that have been designed to connect with one another and talk to each other. One of the hallmarks of any organization that uses automation software is the inability of administrators to individually control every aspect of the software. This prevents individuals from creating their own rules and guidelines which leads to a centralized structure. But, just because things are connected and automated doesn’t mean there is no centralized structure. On the contrary, there is in fact a centralized structure. The only thing centralized is the hierarchy, not the actual instructions. Bureaucracy is a system of government in which most of the important decisions are made by state officials rather than by elected representatives. And it is a system of government in which most of the important decisions are made by appointed officials rather than by elected representatives.