SUPPLY CHAIN OF AIRTEL GHANA LIMITED INTRODUCTION Supply chain is the collection of steps that a company takes to transform raw component s into the final products for consumption of its customers. In simple terms, a supply chain is or a link between a business and its supplies and customers. It is the series of channel or stages that a product (materials or immaterial) takes from where it is produced to where it is consumed.
Supply chain management is therefore about managing the linkages which supports the movement of products from a firm supplier to firm’s customers. Supply chain management (SCM) is the combination of art and science of procuring raw components in order to make a product or service and deliver it to customers. According to the Council of Supply Chain Management Professionals (CSCMP), Supply Chain Management “encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities.
Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers. In essence, Supply Chain Management integrates supply and demand management within and across companies Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers.
Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Definition an American professional association put forward: Supply Chain Management encompasses the planning and management of all activities involved in sourcing, procurement, conversion, and logistics management activities.? It also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers.
BACGROUND OF AIRTEL Airtel came from Bharti Airtel limited. Indians largest integrated and the 1st private services provided with a footprint in all the 23 telecom services. Barthi Airtel since its inception has been at the fore front of technology and has stirred the course of the telecom sector the country with its world class products and services. Bharti Airtel on November 22, 2010, officially launched their brand in Ghana, at the banquet hall in Accra after taking over the operations of Zain.
Bharti Airtel is pumping 200million dollars to expand its operations in Ghana and has also planned to bring its ecosystem of global partners to the country, which could result in additional employment opportunities Unveiling the new brand in Ghana, Philip Sowah, Managing Director of Airtel Ghana,made the promise of making mobile communications affordable for all by launching a bundle of products made up of a new Nokia phone plus Airtel sim card, talk time and sms credits that is effectively free.
As Ghana’s most affordable telecom operator, Airtel Ghana is driven by the vision of providing affordable and innovative mobile services to all, evidenced by the genuinely low tariffs and incentives offered to customers. VISION OF AIRTEL To be distinguished and reputable corporate social responsibility entity regionally and globally and to position the company to be true partner in the development of the community, especially with the education in the communities we operate”. MISSION OF AIRTEL To produce overall positive impact on society and our stakeholders, presently and for the future by investment in communities, to help fulfill their potential as well as their responsibilities to family and especially through education of under privileged children”. Component of AIRTEL supply chain There are five basic components of SCM of AIRTEL. 1. Plan: The plan involves the strategy for managing all the resources that are required to meet customer demand for the product or service.
The planning requires developing a set of metrics to monitor the supply chain in order to make it efficient, reduce costs and deliver high quality and value to customers. It is the strategic activity of SCM and the companies need a perfect planning for managing all the resources that meet the customers demand for their product or service and satisfies the customer. SCM planning is to be developed in such a way that it costs effective and delivers high quality and value to customers. 2.
Source: This involves identifying and choosing reliable suppliers or or vendors to deliver the goods and services with which the company creates the product, developing a set of pricing, delivery and payment processes and creating metrics for monitoring and improving the relationships. The vendors should supply the inventory as per the demand and the SC manager should also take care of the quality of the material supplied, and verify shipments, transfer them to the manufacturing facilities and authorizing supplier 3.
Production: This is the manufacturing step and involves scheduling various activities required for production, testing, packaging and delivery. This is the most important step in the supply chain and has direct bearing on quality of product and productivity. 4. Deliver: This is also called the logistics and involves coordination between various activities such as the receipt of orders from customers, developing a network of warehouses, arranging carriers to get products to customers and setting up of an invoicing system to receive payments. . Return: This is the most problematic aspect of supply chain and involves receiving defective products back from customers as well as providing customer care.. To effectively implement this process supply chain planners have to create a responsive and flexible network as it can be a problematic part of the supply chain for many companies. The impact of supply chain management on Airtel performanc