Abacus, Amadeus, and OPERA Reservation Systems ( ORS ) are the three IT systems that will be discuss in this study.
Abacus is the Asia Pacific ‘s largest Global Distribution System ( GDS ) and Computerized Reservations System ( CRS ) that provides air hose reserves, pricing and ticketing, hotel and auto engagements, travel insurance and other travel information. One of the travel bureau which is utilizing Abacus is Eurotours & A ; Travel Pte Ltd in Singapore.
Amadeus is a Central Reservations System ( CRS ) which created by Air France, Iberia Airlines, Lufthansa, and Scandinavian Airlines System ( SAS ) in 1987. AirAsia is one of the air hose spouse which is utilizing Amadeus as their IT system.
The OPERA Reservation System ( ORS ) is the industry ‘s first genuinely incorporate, individual image endeavor stock list system. ORS is owned by MICROS Systems, Inc. Loews Hotels has chosen ORS to be their IT systems in all their hotels.
These three different IT systems have its different advantages and disadvantages.
Last but non least, IT systems are really of import in touristry and cordial reception industry. They play a batch of functions in industry in order to supply more convenience for the companies every bit good as the clients.
2. Introduction
Information Technology ( IT ) systems play an of import function in touristry and cordial reception industry. There are many IT systems appear in the market now for hotels, eating houses, travel bureaus, and air hoses. Some of the IT systems are Abacus, Amadeus, Gabriel, Fidelio, OPERA Reservation System, Sabre, Worldspan, and many others. These IT systems are created to do reserves, look into place handinesss, nutrient and drink minutess and controls in hotels, eating houses, air hoses, every bit good as travel bureaus around the universe.
Abacus, Amadeus, and OPERA Reservation Systems are the three IT systems that will be discuss in this study. Abacus is the Asia Pacific ‘s largest Global Distribution System ( GDS ) used in travel bureaus. Amadeus is a Central Reservations System ( CRS ) which bulk used in air hoses while the OPERA Reservation System used in most hotels in the universe.
This study is written and compound to measure and analyse how Abacus, Amadeus, and OPERA Reservation System are implemented in three different companies.
3. Abacus logo_Abacus-red_large.gif
Abacus International is the Asia Pacific ‘s largest Global Distribution System ( GDS ) and Computerized Reservations System ( CRS ) that provides air hose reserves, pricing and ticketing, hotel and auto engagements, travel insurance and other travel information since 1988. The headquarter of Abacus International is located in Singapore.
Abacus International is 65 per centum owned by Abacus International Holdings and 35 per centum owned by U.S. Based GDS, Sabre Holdings. Sabre is the planetary leader in the electronic distribution of travel and travel related services.
Abacus International Holdings is jointly owned by several Asia ‘s taking air hoses including All Nippon Airways, Cathay Pacific, Garuda Indonesia, EVA Airways, China Airlines, Malaysia Airlines, Hong Kong Dragon Airlines, Royal Brunei Airlines, Philippine Airlines, SilkAir and Singapore Airlines. A
Abacus is typically used in travel bureaus and one of the travel bureau which uses Abacus as their reserve system is:
Eurotours & A ; Travel Pte Ltd
Eurotours & A ; Travel Pte Ltd was established by Ms. Hedy Mok in 1974. Eurotours & A ; Travel is located at 190 Clemenceau Avenue # 05-4/7, Singapore Shopping Centre, Singapore 239924. Eurotours & A ; Travel provides inbound and outbound travel direction services. Currently, Corporate Travel engagements comprise 80 per centum of Eurotours ‘ concern volume and the staying 20 per centum is from Leisure Travel services.
Every system must hold the strengths and the failings in different country. The strengths of Abacus are Abacus has direct nexus for travel bureaus who want to use Australia visa for their clients. It is more convenience for the travel bureaus who use Abacus so they do non to travel to Australia embassy to line up for using visa for their clients who wish to go to Australia.
Abacus besides provides a batch of information about all demands that travel bureaus need to cognize for their clients who want to go to certain state.
Some failings of Abacus are the operation of Abacus and the update information in Abacus. The operation of Abacus is non user friendly. For travel bureaus who operate Abacus system, they need to give progress preparation to their employees because Abacus uses a batch of codifications in their system. The employees need to larn and memorise 100s of codification in order to do a reserve or look into the room handiness in a hotel. Abacus besides a spot slow in update their new informations or information so travel bureaus ever need to look into their new information. logo_Abacus-red_large.gif
4. Amadeus – Your Technology Partner 1009amadeuslogo.jpg
Amadeus is a Central Reservations System ( CRS ) which created by Air France, Iberia Airlines, Lufthansa, and Scandinavian Airlines System ( SAS ) in 1987. Amadeus is owned by Amadeus IT Group. The cardinal central office of Amadeus are located in Madrid, Spain for its corporate central office and selling, Nice for the development and Erding for the operation.
Amadeus is besides a member of International Air Transport AssociationA ( IATA ) , OpenTravel Alliance ( OTA ) , and SITA, and its IATA designator codification is 1A.
One of the air hose which applies Amadeus as their IT system is:
Air Asia
Harmonizing to Press Release from Amadeus North America, Inc. ( 2010 ) stated:
“ Madrid, Spain, A September 10, 2009: Amadeus, A a planetary leader in engineering and distribution solutions for the travel and touristry industry today, announced that it hasformedA a groundbreaking partnership withA AirAsia, A the World ‘s Best Low Cost Airline, which for the first clip will enable Amadeus-subscribing travel bureaus worldwide to book AirAsia flights in the same manner they would for a full-service bearer. ”
AirAsia is a Malayan low-priced air hose. AirAsia was established in 1993 and commenced operations on 18 November 1996. AirAsia have five subordinates which are Thai AirAsia, Indonesia AirAsia, VietJet AirAsia, AirAsia RedTix, and Khmer AirAsia ( 2012 ) . AirAsia Group operates over 400 flights daily, both domestic and international paths, from Indonesia, Malaysia, Thailand, Kuala Lumpur, Singapore, India, Myanmar, Vietnam, Sri Lanka, Taiwan, South Korea, Laos, Philippines, and United Kingdom. Currently, AirAsia has entire 96 fleets including Thai AirAsia, Indonesia AirAsia, and AirAsia X.
Amadeus provides Customer Service Management ( CMS ) for air hoses, gross revenues, reserves, and e-ticketing systems, and corporate self-booking tools for major universe taking air hoses and travel providers. Amadeus besides offers services for trains, autos, sails, and hotel reserves.
There are many benefits for the air hoses which utilizing Amadeus. The system of Amadeus is rather fast and efficient. Amadeus besides allows the air hoses to alter their existing engagements or bespeak new clip bounds. Last, Amadeus besides will direct automatic acknowledgment or recognition to their spouse air hoses one time all the updates are finished.
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5. OPERA Reservation System ( ORS ) opera.jpg
The OPERA Reservation System ( ORS ) is the industry ‘s first genuinely incorporate, individual image endeavor stock list system. OPERA Reservation System is owned by MICROS Systems, Inc. The headquarter of MICROS Systems, Inc. is located in Columbia, Maryland. The ORS hotel reserve system is designed with the full OPERA merchandise household: OPERA Customer Information System ( OCIS ) , OPERA Property Management System, OPERA Gross saless and Catering, and OPERA Gross saless Force Automation.
Oregon can be configured to accommodate any size hotel or Central Reservation Office ( CRO ) environment. ORS handles all types of reserves started from single, group and party, company, travel agent, multi-legged, multi-rate, every bit good as waitlisted.
ORS is typically used in the hotels particularly front office and one of the hotel which uses ORS as their IT system is:
Loews Hotels
Loews Hotels headquartered in New York City, offer a comfy, vivacious, and alone local experience for their invitees. Loews Hotels is a entirely owned by Loews Corporation. Loews Hotels operates 19 typical luxury hotels and resorts across US and Canada started from: Annapolis, Los Angeles, Lake Las Vegas, Montreal, Quebec City, Miami Beach, Nashville, New York, New Orleans, Philadelphia, San Diego, Tucson, Washington DC, St. Pete Beach, Portofino Bay, Hard Rock Hotel, and Royal Pacific Resort.
The ORS handiness show will assist the front office officer to look into the room rates, types of room, and bundles that hotel offer to their invitees. ORS besides helps hotels to make the complex operations such as frequent circular and trueness plan ranks, split charges, and rate price reductions.
ORS besides handles group and block reserves in hotel easier than other systems, for illustration: room blocking, room sharing, boarding lists, tour series, and sedimentations.
Last but non least, hotels and ironss can besides utilize the ORS to reexamine their concern volume and public presentation by either unfastened or close channel. Open or close channel can be based on belongings rate or the room type.
6. Decision
Presents, hotels, air hoses, eating houses, and travel bureaus use Information Technology ( IT ) systems in their companies to ease the companies every bit good as their clients in footings of doing reserves, look intoing the place handinesss, buying air hose tickets, and many others.
Abacus, Amadeus, and OPERA Reservation System ( ORS ) is the three IT systems which have discussed in this study. Abacus is the IT systems which used in bulk travel bureaus, while Amadeus and ORS used in bulk air hoses and hotels. These three different IT systems have its different advantages and disadvantages.
Last but non least, IT systems are really of import in touristry and cordial reception industry. They play a batch of functions in industry in order to supply more convenience for the companies and their clients.
