Business Communication Mba: Nonverbal communication

Good communication is the foundation of successful relationships, both personal and professional. But we communicate with much more than words. Most of the messages we send other people are nonverbal. Nonverbal communication includes our facial expressions, gestures, eye contact, posture, and tone of voice. The ability to understand and use nonverbal communication, or body language, is a powerful tool that can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships.

Nonverbal communication

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Nonverbal communication, or body language, is a vital form of communication—a natural, unconscious language that broadcasts our true feelings and intentions in any given moment, and clues us in to the feelings and intentions of those around us. When we interact with others, we continuously give and receive wordless signals. All of our nonverbal behaviors—the gestures we make, the way we sit, how fast or how loud we talk, how close we stand, how much eye contact we make—send strong messages. These messages don’t stop when you stop speaking either. Even when you’re silent, you’re still communicating nonverbally.

Oftentimes, what we say and what we communicate through body language are two totally different things. When faced with these mixed signals, the listener has to choose whether to believe your verbal or nonverbal message, and, in most cases, they’re going to choose nonverbal.

The way we listen, look, move, and react tells the other person whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion. If you want to communicate better in all areas of your life, it’s important to become more sensitive to body language and other nonverbal cues, so you can be more in tune with the thoughts and feelings of others.

You also need to be aware of the signals you’re sending off, so you can be sure that the messages you’re sending are what you really want to communicate. Types of nonverbal communication and body language. There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.

Facial expressions

The human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. Body movements and posture Consider how your perceptions of people are affected by the way they sit, walk, stand up, or hold their head.

The way you move and carry yourself communicates a wealth of information to the world. This type of nonverbal communication includes your posture, bearing, stance, and subtle movements.

Gestures

Gestures are woven into the fabric of our daily lives. We wave, point, beckon, and use our hands when we’re arguing or speaking animatedly—expressing ourselves with gestures often without thinking. However, the meaning of gestures can be very different across cultures and regions, so it’s important to be careful to avoid misinterpretation.

Eye contact

Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response.

Touch

We communicate a great deal through touch. Think about the messages given by the following: a firm handshake, a timid tap on the shoulder, a warm bear hug, a reassuring pat on the back, a patronizing pat on the head, or a controlling grip on your arm.

Space

Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of aggression, dominance, or affection.

Voice

It’s not just what you say; it’s how you say it. When we speak, other people “read” our voices in addition to listening to our words. Things they pay attention to include your timing and pace, how loud you speak, your tone and inflection, and sound that convey understanding, such as “ahh” and “uh-huh. ” Think about how tone of voice, for example, can indicate sarcasm, anger, affection, or confidence.

Setting the stage for effective nonverbal communication

Nonverbal communication is a rapidly flowing back-and-forth process. Successful nonverbal communication depends on your ability to manage stress, recognize your own emotions, and understand the signals you’re sending and receiving.

This requires your full concentration and attention. If you are planning what you’re going to say next, daydreaming, or thinking about something else, you are almost certain to miss nonverbal cues and other subtleties in the conversation. You need to stay focused on the moment-to-moment experience in order to fully understand what’s going on.

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Business Communication Mba: Nonverbal communication. (2017, Feb 04). Retrieved from https://graduateway.com/business-communication-mba/