Abstract Studying and knowing the important and setbacks of the various sourcing designs produce informed decisions, awareness and responsiveness to address possible problems.
How telecommunications management should address the issue of outsourcing v. Insourcing: Information and communications technologies (ICT) has made it convenient for organizations to discuss, conclude and compare internal and external costs, meaning that in-house departments will be forced to compete against outside suppliers made better mostly by expertise. The management should also realize that outsourcing is no longer considered as the best and permanent solution for the businesses. The current best option is insourcing and nearly two thirds of organizations have already brought some of outsourced service in-house.
In this case any telecommunication industry struggling with the issue of outsourcing or insourcing should be equipped with the best and most updated technology to be ready to implement and manage the outsource and insource process. This can be attained by attending “ insourcing vs. outsourcing” seminars or conferences where they can learn on how to create a competitive angle, cost saving and risk avoidance before they can conclude whether to insource or outsource. It’s always advisable to specify and monitor the quality of the output and maintain the best and professional relationship with the dealer and the service level management (SLM) is the best way for accomplishing this, it will be able to assist in the client creation and preservation.
In addition, when getting goods or services from an internal or external dealer for an extended period, the SLM can be reliable. Its intentions should be broadened so that it becomes an instrument for managing any sourcing arrangement though there is limited prove of service level management (SLM) or service level analysis (SLA) apart from connection with computer networks, if practiced, this could help the issue of insourcing vs. outsourcing.
