This case study presents the risk, safety measures, and challenges associated with fire fighting. It is titled “Risky Business: Consent Safety and Fire Fighting Culture” and discusses the Bay City fire fighting department, which is known as one of the most advanced in the country (2010). The case emphasizes that despite having highly trained firefighters, the chief expresses concern about security issues resulting from negligence and disobedience exhibited by the firefighters.
The case provides various examples of deaths involving both firefighters and the clients they are meant to serve and rescue. According to the management staff, these incidents could have easily been prevented if the firefighters had been more responsible by adhering to the policies and rules laid out for them. The culture of the fire service views a disfigured helmet as a symbol of a “true” firefighter who can endure hardships. Thus, in addition to traditional physical and technical training, these firefighters also need to understand that they put lives at risk when they unnecessarily expose themselves to danger. The organization follows a straightforward communication style known as the classical method with no issues in giving or receiving orders from the top. However, the problem lies in the responsiveness of the firefighters.
The chief is responsible for issuing commands and setting guidelines and regulations for the fire fighters, who are expected to comply with all orders given by the chief. Any lack of compliance cannot be attributed to communication issues. The organization’s training procedure is acknowledged as one of the best in the nation. However, it is crucial to provide mental and psychological training to fire fighters so that they comprehend that risking their lives will not transform them into “legendary heroes” as depicted in organizational myths, stories, and metaphors.
It is important for firefighters to acknowledge the potential harm they can cause and understand how their actions can affect multiple lives. The management’s strict enforcement of policies and procedures shows their commitment to this matter. However, there is resistance among firefighters in following these rules, leading to tragic consequences. Therefore, trainers should prioritize influencing the attitudes and behaviors of firefighters towards their profession as a way to tackle this communication issue.
The problem at hand necessitates a shift in the Fire Station’s ideology to find a solution. This shift aims to bring collective changes across various aspects of society, including state policy, corporate practice, social structure, cultural norms, and daily lived experience. By collaborating with the firefighters and redefining their roles within the fire house, the Fire Chief can initiate significant changes throughout the organization. This approach enables the enforcement of basic rules on a peer level during day-to-day operations at the house. However, it is crucial for firefighters to recognize that by disobeying organizational rules, they are not only acting for themselves but also for future generations and inspiring others.
