INTRODUCTION 1. BACKGROUND OF THE STUDY Public transport is defined as buses, trains and other forms of transport that are available to the public, charge set fares, and run on fixed routes as stated in the eleventh edition of Concise Oxford English Dictionary. While, according to Munizaga. M in his article Assessing public transport demand stability using mode choice and quality service data stated that, a public transport user (or customer) can be defined as a person who regularly uses public transport to travel to his/her main activity (work, study, other).
In a research titled Robust models for the utilization of public bus transport services in Malaysia (Jayaraman K. ,Suan J. C. S, Lin S. K ; 2011) the writers mentioned that in general, the public is concerned with the mode of transportation to reach desired destination on scheduled time with minimum cost and maximum flexibility. In this research, it mentioned that Automobile usage has increased multifold during the last few decades in Malaysia mainly attributed to the mobility and flexibility provided by private vehicles.
This is in contrast with public transport (PT) travel in Malaysia which is not reliable and often known as “bad” which also necessitates the sharing of the service with other strangers. Evidence shows that the high dependency on private vehicles in Malaysia is attributed to the economic growth, rising household income, establishment of the Malaysia national car project, fuel subsidies, deficiencies and the poor management of PT system (Kamba et al. , 2007; Kasipillai and Chan, 2008; Mohamad and Kiggundu, 2007). Excessive private vehicles on major roads in Malaysia have created problems in traffic.
According to the information in the UITM mainwebsite, In the Universities Teknologi Mara (UITM) main campus, Shah Alam, Public transport such as buses and cab are really important to the student due to the total of the student in 24 different faculties increasing from time to time. Thus, the main transportation preferred by students is bus in order to travel from one destination to others. Therefore, we decided to do a research on student satisfaction towards the public transportation services provided as the demand on the public transportation especially in the campus are increasing from time to time. 1. 2STATEMENT OF THE PROBLEM
According to Lester parker’s article (2010) claimed that by using public transportation for instance, bus, taxi, train and so on is the best solution to eliminate parking problems instead gives benefits the environment in order to overcome various global issues such traffic congestion, increasing oil consumption and pollution. Besides, it will help students to be more productive as they can utilize their time to do other activities and saves student’s money. However, there are certain problems of riding on public transportation that student still facing due to the inconvenient services, unsafe and consumes time.
For example, student needs to plan their schedules according to bus timings and unable to travel late at night especially to the female students. Due to these problems most of students more prefer to continue to drives their cars rather than shift to “public transportation culture”. 3. OBJECTIVES OF THE STUDY The objectives of the study are: 1. 3. 1To identify the reasons why students choose public transport as their major transportation within UiTM 2. To measure effectiveness and efficiency of public transport services within UiTM 3. To investigate the level of satisfaction among students as the users of public transport. . 0 METHODOLOGY 2. 1 Questionnaire 2. 1. 1Subjects In conducting a study on the UITM students’ perception of the Public Transportation in UITM, a questionnaire was administered. The study was conducted in three different faculties which consist of Faculty of Administrative Science and Policy Studies, Faculty of Sport Recreation and Faculty of Communication and Media Studies. 2. 1. 2Instrumentation A questionnaire, consisting of three sections, was devised to gather data on the student’s experience of using Public Transportation in UITM.
Section A is elicited information on the demographic profile of the students whereby, Section B elicited data regarding the information of the Public Transportation that the students used. In addition, Section C aimed to gather information on the quality of services provided by the Public Transport. The questionnaire required the respondents to indicate their response to a variety of question forms that are multiple choice and rating. 2. 1. 3Data Collection Fifty set of questionnaires were distributed to the three different faculties.
Students are selected at random where nineteenth students are selected in the Faculty of Administrative Science and Policy Studies, eighteenth students from Faculty of Sport Recreation and thirteenth students in and Faculty of Communication and Media Studies. The distributions of questionnaire are conducted within a week from 2nd-4th May 2012. The respondents were instructed to complete the questionnaire and return them immediately. Each respondent took about ten minutes to answer the questionnaire. 2. 1. 4Data Analysis Data obtained from the questionnaire survey were collected and analyzed.
Frequency counts and percentages of the quantifiable data were computed and converted into charts. 3. 0 FINDINGS [pic] Fig 3. 1 Student’s Use of Public Transport to Campus per Week Figure 3. 1 shows the use of public transport by students to campus per week. It was found that 56 per cent of students used public transport to campus less than five times per week while 26 per cent of students used it more than ten times. Eighteen per cent of students said that they used public transport to campus six to ten times per week. [pic] Fig 3. 2 Students’ Preferred Mode of Public Transport to Campus Figure 3. shows students’ preferred mode of public transport. It was found that 50 per cent of students preferred to take the Rapid KL to campus while 30 per cent of students used the UiTM bus. Sixteen per cent of students said that they favored the Rengit while only four per cent of the students took the taxi to campus. [pic] Fig 3. 3 Reasons Using Public Transport Figure 3. 3 shows the reasons for using public transport. It was found that 60 per cent of students used the public transport because they did not have personal transport while sixteen per cent used it because of lack of parking bays in campus.
Eight per cent of the students said that they preferred to use public transport because they could not drive. Six per cent each used public transport because of traffic congestion and the availability of buses and the rest used it because it was cheaper to take the public transport to campus. [pic] Fig 3. 4 Frequency of the Bus Services Figure 3. 4 shows the frequency of the buses services in the UITM student’s residential area. It was found that about 18% of the students stated that the buses came every ten minutes in their residential area. 6% of the students said that the bus came every 20 minutes 42% stated that the bus arrived every half an hour and 4% mentioned that the bus took more than half an hour to arrive. [pic] Fig 3. 5 Perceptions of Students on the Bus Fares Charge Figure 3. 5 shows the perception of UiTM students on the bus fares charged to students. It was found that from 50 students, 70 per cent of the students said that the fare charged was reasonable. Besides that, 16 per cent of the respondents stated that the prices were cheap whereby the rest of 14 per cent said that the fares were expensive. pic] Figure 3. 6 Rating of Public Transport’s Services Figure 3. 6 shows the students’ opinion on the public transport services. It was indicated that 25, 19 and 22 of the respondents gave an average rating for the cleanliness, punctuality and routes respectively. On the other hand, 22 and 23 respondents rated the cleanliness and comfort of the public buses as good and excellent respectively. However, punctuality and passanger capacity was given a poor rating by 8 of the respondents. [pic] Fig 3. 7 Characteristics of Public Transport Driver Figure 3. shows the perception of students of the public transport driver. It was found that among all of these characteristics, 23 students gave good response towards the attire of public transport driver. More than half of the respondents gave the drivers an average rating for helpfulness, politeness, friendliness, responsibility, driving skill and safety-consciousness. Only one student rated poor for politeness, safety, and friendliness. [pic] Fig 3. 8 Overall Degree of Satisfaction on Public Transport’s Services Figure 3. 8 shows the overall degree of satisfaction on public transport’s services.
It was found that thirty-six students were satisfied with the location of bus stops in UiTM Shah Alam. More than half of the students (33) were also satisfied with the reliability of the bus in the campus and facilities for the handicapped. The waiting period, number of buses and punctuality received almost equal ratings of satisfied and dissatisfied. Only a student felt very satisfied with the punctuality and number of buses during peak hours. Plus, only one student very dissatisfied with reliability of bus inside UiTM Shah Alam. 4. 0CONCLUSIONS 4. It can be concluded that the main mode of transport for students in UiTM Shah Alam campus is the bus. 4. 2It can be concluded that the main reason students use public transport is because they do not have own personal transport. 4. 3It can be concluded that public transport services in UiTM Shah Alam campus in terms of cleanliness, comfort, passenger capacity, punctuality and routes need to be improved. 4. 4It can be concluded that students are not happy with the bus driver’s attitude in the areas of helpfulness, politeness, friendliness, responsibility, driving skill and safety. 4. It can be concluded that generally, the students are satisfied with the services provided by the public transport services in UiTM Shah Alam . 5. 0RECOMMENDATIONS 5. 1It is recommended that Rengit, Rapid KL and Mara Technology University (UiTM) buses increase the frequency of their buses during peak hours. 5. 2It is recommended that the number of seats designed for handicapped students are increased. 5. 3It is recommended that training be provided for bus drivers to make sure they are qualified to drive the bus. 5. 4It is recommended to improve maintenance and cleanliness of buses.
Cite this Effectiveness and Efficiency of Public Transport
Effectiveness and Efficiency of Public Transport. (2016, Dec 25). Retrieved from https://graduateway.com/transport-uitm/