1. What communication problems did you experience or observe during the exercise(s)? How can the applicable concepts from the reading be applied your analysis (see “Learning Objectives” above)? Provide examples from the exercise(s) or the debrief(s) to support your responses.
The group experienced problems in communicating each other’s opinions and ideas. It took us a long time to decide on what to do for the given task because the group consisted of six members, which meant that there would be six people who would be giving out their thoughts about the task. Aside from this, there would be people in the group who may or may not agree with that person and may end up rebutting the person’s thoughts and ideas. We also had to take the time to agree on the best possible answer for the given task. There was also a lack of trust in each other because every person thinks that his or her ideas are the best and should be the one used to represent the whole group.
The group was made up of different types of people. One of the team members liked to give ideas that proved to be useful and qualitative. Thus, she exhibited the traits of an Opinion Seeker, as she asked for more qualitative types of data regarding the individuals on the promotion list. She was also a Harmonizer, as she was able to handle tension among the group members when discussion was on going. I noticed that some of the team members only as Information Givers and they do not really care what the others think about the task. One of the team members liked to provide her ideas that were usually against some of the other members’ ideas and she made others follow what she was saying. Therefore, she was considered the Aggressor in the group.
2. How could these problems be avoided or solved? Again, how could the applicable concepts from the reading be applied to your analysis?
I think that the best way to solve the problem that the group experienced is to establish creditability among all the team members by getting to know each other first. The problem was that nobody could tell whose idea was the best and most accurate to help in the decision making in the task because we did not know each other and we did not know the extent of the knowledge that each person possessed. It would be recommended, therefore, that collaboration and accommodation be done to solve the problem. Collaboration will allow the team members to think together and participate in a positive way wherein the end result is favorable to everyone. Accommodation will also allow the members to take the time to listen to each other and improve their relationships with each other. Although this is not task-oriented, accommodation will allow the team to make better decisions because they are willing to listen and give way for others’ opinions to be heard.
3. How might knowledge of these principles be useful to you as you anticipate the beginning of your professional career? For example, you might identify the principle approach to conflict resolution that you use, discuss whether it is the best and how might you might expand your repertoire to be more flexible and strategic in your communication. In other words, how might the relevant principles be applied by you to better ensure your communication success in an organization?
Having the knowledge of these principles will allow me to handle future communication problem better because I am aware of the different situations and types of persons that I will encounter. Communication problems will not get worse if you know what types of individuals and types of situations you are dealing with. The principles regarding group roles will allow me to become ready and be more professional in the future.