Essays on Customer service

In 2007, the Home Depot Case revolved around the resignation of former chairman and CEO Robert Nardelli. Nardelli had joined Home Depot in 2000 and implemented effective measures such as cost-cutting and centralized purchasing, leading to rapid growth for the company. Despite the profits more than doubling under Nardelli’s leadership, employees, managers, and customers voiced…

It was three o’clock in the afternoon, and they leisurely walked in, carelessly discussing their children’s recent pre-school accomplishments. Both were in their mid-thirties, and each with a toddler circling around them and an infant in her hands. One was wearing a silky, navy-blue mock turtleneck tucked into light denim jeans, and the other ironed…

Summary of Case: Google –An Entrepreneurial Juggernaut: The birth of Google was in 1998 by two young doctoral students from Stanford University, Sergey Brin and Larry Page. They dropped out of Stanford to start up their business. In the mid-1990s searching on the internet was not efficient and time consuming. Therefore search engines helped with…

Customer service refers to a series of activities by a business person that lead to the final satisfaction of the customer. I always thought that I entailed designing ways of dealing with different people at the place of work. I looked at it as a way of promoting one’s business by using promotions and other…

Dunkin Donuts gained popularity for their delicious donuts and now offers a selection of forty-nine different flavors such as Apple N’ Spice, Éclair, and Bow Tie. Alongside donuts, Dunkin Donuts has expanded their menu to include muffins, bagels, sandwiches, and a unique creation known as munchkins. The dough in the center of a donut is…

Dunkin Donuts gained initial popularity for their scrumptious donuts and now boasts a total of 49 diverse flavors. These include Apple N Spice, clair, and Bow Tie donuts. Furthermore, Dunkin Donuts has expanded its menu to encompass muffins, bagels, sandwiches, and munchkins. Munchkins are crafted from the surplus dough that remains after removing the center…

Have you ever been to a fast food restaurant and the employees treated you as if it was a burden on them to wait on you? They are rude and sometimes even obnoxious and by the end of your contact with them, you do not really want to give that company your business anymore. Do…

The Isle of Capri casino has efficiently increased service productivity. When a customer arrives at the casino they are greeted with a friendly face at the service desk. After producing a driver’s license the customer is given a personalized card with a magnetic strip. They are given little information about what the card is used…

Sam Walton believes that customers have the power to dismiss any employee, including the chairman, by deciding to spend their money elsewhere. When reducing expenses, it is crucial to take into account the effectiveness of service. The aspect most likely to be negatively affected in terms of quality due to cost cutting is customer service….

Examine the Culture: The Capos company brand is known as a culture that is fun, unique, and customer centered. The company has ten core values, which drives the culture of the company. The core values speak to the company’s culture. The values includes “embrace and drive change”, “create fun and a little weirdness”, ‘do more…