1 CUSTOMER SERVICE AT AIRTEL, BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg. No-05XQCM6027 UNDER THE GUIDENCE OF: DR. K. V. PRABHAKAR SENIOR PROFESSOR, MPBIM, BANGALORE M. P. BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 …
Evaluate the impact of technology in increasing Malaysia’s quality of the service industry. 1.0Introduction Nowadays, with the continuous growth of competition in the market place, understanding customer satisfaction has become very important in service industry (Chun Wang, 2006). The role of technology in service industry has helped a lot of organizations to reduce unnecessary expenses …
