The principle of equal opportunities

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We offer over 500 qualifications across 28 industries through 8500 centers worldwide and award around two million certificates every year. City & Guilds is recognizes and respected by employers across the world as a sign of quality and exceptional training. City & Guilds Group The City & Guilds Group operates from three major hubs: London (servicing Europe, the Caribbean and Americas), Johannesburg (servicing Africa), and Singapore (servicing Asia, Australia and New Zealand).

The Group also includes the Institute of Leadership & Management (management and leadership qualifications), City & Guilds Land Based Services (land-based qualifications), the Centre for Skills Development (SD works to improve the policy and practice of vocational education and training relied) and Learning Assistant (an online e-portfolio).

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Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, O The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent.

However, approved City & Guilds centers and candidates studying for City & Guilds lubrications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: ; centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes ; candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (which can be found on the City & Guilds website) also apply.

Please note: National Occupational Standards are not to The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available from our website or from our Publications Sales department, using the contact details shown below. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press.

However, City & Guilds’ products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept ability for loss or damage arising from the use of information in this publication. City & Guilds 1 Guiltier Street London CE IA ADD T +44 (0)844 543 0033 F +44 (0)20 7294 2413 actuating lids. Com learnersupport@cityandguiIds. Com Candidate logbook Version and date 1. August 2012 Change detail Assessment criteria added to unit 207 Section Unit 207 bevel 2 Diploma in Health and Social Care (Adults) for England (4222-21) City & Guilds Skills for a brighter future www. Actuating lids. Com 2 Contents 1 1. 1 1. 2 2 2. 1 3 unit 4222-201 unit 4222-202 nutrient-203 unit 4222-204 Unit 4222-205 Unit 4222-206 Unit 4222-207 Unit 4222-208 Unit 4222-209 Appendix 1 About your candidate logbook Contact details Introduction to the logbook About this qualification What are Diplomas? Sing your logbook Introduction to communication in health, social care or children’s and young peoples settings 5567789 Introduction to personal development in health, social care or children’s and young people’s settings 11 Introduction to equality and inclusion in health, social care or children’s and young people’s settings 13 Introduction to duty of care in health, social care or children’s and young people’s settings 15

Principles of safeguarding and protection in health and social care The role of the health and social care worker Implement person centered approaches in health and social care Contribute to health and safety in health and social care Handle information in health and social care settings Summary of City & Guilds assessment policies 16 18 20 23 26 28 3 4 1 About your candidate logbook 1. 1 Contact details Candidate name Candidate enrolment no Centre name Centre number Date of registration with City & Guilds Keep a record of relevant contact details in the space provided below.

You may find it helpful to make a note of phone numbers and e-mail addresses here. Your Assessor(s) Your Internal Verifier Quality Assurance Contact 5 1 About your candidate logbook 1. 2 Introduction to the logbook This logbook will help you complete your Level 2 Diploma in Health and Social Care (Adults) for England. It contains forms you can use to record and organism your evidence. There are 96 units in total available for this qualification. You should discuss and agree with your assessor/tutor which Of these units you are going to work towards.

The recording forms for the units in this logbook are for the mandatory, competence based units only. About City & Guilds City & Guilds is your awarding body for this Diploma. City & Guilds is the Auk’s leading awarding body for vocational qualifications. Information about City & Guilds and our qualifications is available on our website actuating lids. Com. 6 2 About this qualification 2. 1 What are Diplomas? The Level 2 Diploma in Health and Social Care (Adults) for England is a nationally recognizes qualification gained in the workplace.

It is based on National Occupational Standards, which are standards written by employers and experts in your industry. When you achieve your qualification it will prove youth can work to the standards expected by employers in your industry. Your qualification will show you are competent to do a job and have the skills, knowledge and understanding needed to do it well. Diplomas are work based qualifications, so you should choose a qualification that best matches the type of work you already carry out, or expect to carry out in the future.

If you are not in work, your centre will need to arrange a work placement for your assessment. The qualification sits on the Qualifications Credit Framework (CUFF). For more information on the CUFF please visit www. Standstills. Com/ q cuff 7 using your logbook Recording forms This logbook contains all of the forms you and your assessor will need to plan, review and organism your evidence. Your assessor will be able to help you decide which forms you need to complete and help you fill them in. Candidate recording forms City & Guilds has developed these recording forms for you and your assessor to use.

Candidate and centre contact details Record these details on the form at the beginning of the logbook. Unit record form The unit record is used to record all of the work activities and tasks you do as you complete the unit. There is one unit record for each unit. There is also a diagram to explain how to use this form. Unit assessment and verification declaration At the end of each unit, you and your assessor will sign this form to show that you both agree that your evidence meets the standards.

Please photocopy these forms as required. 8 Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings Level: Credit value: CAIN: 2 3 F/50115465 unit aim This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance Of communication with a range Of people n such settings, and ways to reduce barriers to communication. It also addresses the issue of confidentiality.

Learning outcomes The learner will: 1 . Understand why communication is important in the work setting Assessment criteria To do this you must: Portfolio Evidence/ reference Assessment method type Assessment date 1. 1 Identify different reasons why people communicate Explain how effective communication affects all aspects of own work Explain why it is important to observe an individual’s reactions when communicating with them Find out an individual’s communication and language needs, wishes and preferences

Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Identify barriers to communication Demonstrate how to reduce barriers to communication in different ways Demonstrate ways to check that communication has been understood 9 1. 2 1. 3 2. Be able to meet the communication and language needs, wishes and preferences Of individuals 2. 1 2. 2 2. 3 3. Be able to reduce barriers to communication 3. 1 3. 2 3. 3 34 Identify sources of information and support or services to enable more effective communication 4.

Be able to apply principles and practices relating to confidentiality at work 4. 1 Explain the term ‘confidentiality 4. 2 Demonstrate confidentiality in day to day communication, in line with agreed ways of working 43 Describe situations where information normally considered to be confidential might need to be passed on 4. 4 Explain how and when to seek advice about confidentiality confirm that the evidence listed above is my own work and was carried out under the conditions and context specified in the standards.

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