1.1 The Purpose of System
The proposed Mobile Scheduling and Communication System will enable the Bazza Mowing Service to prioritize the work schedule, coordinate the work schedule with their available workers, intimate the workers regarding rescheduling of jobs, cancellations, delays, etc in immediate. When planning appointments the task planning software takes account of factors such as current location, location of each appointment, skills/experience required, priority/urgency, required materials, etc. Further the system avoids the travel expense spent for the workers to submit the daily report, instead report is submitted by the worker from the work place itself. At the same time, Bazza can also send the next day schedule to his staff without coming to office. Remote synchronisation with central planning systems enables appointment calendars to be updated and controlled by managers or team leaders, ensuring visibility and cohesion across the operation. Real-time data links to document repositories and reports provides the mobile worker with online information relevant to each task or appointment. By this way, the expenses are minimized and work is planned in an effective manner. scheduling, work flow management and mobile data capture functionality is integrated with a central real-time planning system to provide a complete mobile workforce optimization solution.
1.2 System Definition
The mobile work scheduling and communication system provides mobile employee self service functionality, enabling the workforce to log their activity and receive updates while away from the office. Users can record their working hours, log the completion of jobs, notify line managers of exceptions or problems and request updates to schedules via their PDA. The palm-based electronic scheduler allows users to view their planned activity, request or make modifications (self scheduling) and receive updates about the status of outstanding work. A configurable user interface ensures that the system is easy to use, requiring minimal training and thus facilitating roll-out to large, multi-skilled workforces. The system provides powerful data capture tools for mobile workers, enabling real-time electronic capture of information such as job sheets, cost data and notes. Cost and connectivity are the key issues for wireless technology. The system architecture includes PDA software that provides a powerful work flow automation environment for the mobile worker, and by making use of the ever-increasing processing power and memory available to PDAs and palm-tops, it optimizes the connection between the mobile user and central systems. Legacy databases, ERP systems, Client/Server applications and Web-based systems are all accessible to mobile devices via the system.
1.3 Context Description
The mobile work scheduling and communication system couples wireless communication and data synchronisation techniques, using them in alternation to continually maintain information on central databases while providing live updates for the mobile user. In the background, perhaps even while the workman is processing a subsequent work for a different customer, the system will update the central orders database when a connection is available and receive confirmation details.
3.3.1 User Interface Specification