Introduction of company background Sake Sushi’s founder is Singapore Douglas Off, who has said that he would one day like to expand operations into North Korea, because of the potential for effective monopoly power in the region. Sake Sushi is a restaurant chain based in Singapore serving Japanese cuisine, and is the flagship brand of Apex- Pal International Ltd. Aimed at the low to mid-level pricing market, it offers sushi, sashimi, outpatient, Yakima, nobleman, tempura, Agamemnon, Ramee, don, sobs and Danbury served either Ia carte or via a sushi conveyor belt.
Sake Sushi – the flagship brand of Sake Holdings Ltd. S the first name that will come to mind when Japanese food is mentioned. The chain has 40 outlets in Singapore, 15 of which are in the suburban areas. Its first outlet was opened in Raffles Place in September 1997, and is currently the largest kitten-sushi Japanese restaurant chain in the country. It also has seven outlets in Malaysia, one in Thailand, six in China, three in the Philippines and four in Indonesia. It also offers a delivery service in Singapore. In 1996, Douglas Off set up Apex-Pal with a Japanese partner to enter the garment trade.
Soon after, Off began searching for a efferent business opportunity in which he would have first-mover advantage and a competitive edge. As his wife Yen Chon had a liking for Japanese food, Off frequented Japanese restaurants in Singapore and eventually struck on the idea of serving Japanese food at affordable prices. After traveling to Japan and Hong Kong to observe and learn from kitten sushi restaurants, Off set up the first Sake Sushi outlet in 1997 in BUBO Centre at Raffles Place, in the heart of Singapore financial district. Sake” was chosen for the name of the outlet as it means “growth” in Japanese and also sounds similar to sake, a Japanese liquor. The 1,300 square foot outlet with seating for 100 customers was an immediate success, and Sake’s simple price structure proved to be very popular. Sake’s popularity prompted the opening of a second, 2,900 square foot outlet at the Hearer mall. A third restaurant opened at Hellhole Place in January 1999. Off had initially planned for six Sake outlets for the Singapore market, but he soon saw the potential for expansion to suburban areas.
By 2002, there were more than 10 Sake outlets in Singapore, Thailand and Indonesia, with annual revenue of around S$23 million. Off also had ambitions to turn Sake into a major food franchise and “the McDonald’s of sushi” worldwide. In 2001, Sake opened its first overseas outlet in Thailand, a joint venture with a Thai food company and other local partners. By 2002, Sake was in Indonesia as well. Introduction of system SAKE Sushi Malaysia, a Japanese sushi chain of Sake Holdings Limited with more than 50 outlets worldwide has launched Malaysia’s first pad digital ordering platform by leveraging technology to better serve its customers. T is aimed at improving the customer dining experience and handling complex order quickly, efficiently and accurately. The digital ordering platform is integrated erectly with the kitchen display and the Point-of-Sale (POS) system, resulting in a fully closed loop operation within the entire ordering and billing cycle. The use of pad Point-of-Sales (POS) system in food preparation and serving has been a signature mode of operation for Sake Sushi. To avoid the problem of food quality changing when chefs depart, Sake installs sushi rice rolling machines in each outlet.
Together with a central kitchen where ingredients are prepared, this ensures that Sake’s food is of a consistent quality across the chain. In Sake outlets, each table is equipped with a hot water tap for tea refills ND a computerized menu where diners can view and order items, which helps customers to track their spending. This electronic ordering system has been patented by Sake, as has its portable conveyor belt system for food delivery both within restaurants and for outdoor catering.
This system, designed in 2000, cost between S$60,000 and S$100,000 to patent and won Spring Singapore Innovation Award. “Menu” solutions are changing the way customers dine. These pad based food & wine menus are fully integrated with the kitchen and point-of-sale systems, allowing direct ordering to kitchen and bill printing from POS systems. After the orders have been sent out, customers are able to track items that have arrived or are being prepared. Restaurant guests can enjoy interacting with Did the menu, with mouth-watering pictures of the dishes, detailed descriptions and virtually no waiting time.
The device increases staff productivity in the restaurant as with the new system orders no longer have to be transferred by hand for billing but can be sent directly to the cashier. According to the company, the interactive menu went through several phases of improvement as it continually researched rising trends and demands of the market. These changes included its layout and introduction of touch screen technology in its outlet. Input What is input? Input refers to that any information or data that is sent to a computer for processing is considered input.
Input or user input is most often sent to the computer using an input device such as a keyboard or mouse. The picture is an example of input being sent from the computer keyboard to the computer. System that our company use pad Ordering System consist of many input, for example: a. Touch-screen device (Pad) – touch screens allow the mouse cursor to be controlled by touching the screen with your finger instead. Touch is one of the simplest, most instinctive human actions – making it very simple for the user to interact with the computer.
In some instances touch screens allow you to completely eliminate the mouse and keyboard – which saves space and simplifies training. That’s why touch screens are extremely popular in restaurants and bars. In addition, touch screens are useful when your walk in customers need access to a computer. For example, customer in Sake Sushi use this Touch screen device to ordering food. B. Card reader – The magnetic strip reader (MS) provides a way of reading credit awards and sending the information to your ordering software so you don’t have to type the information by hand.
Mom’s are simply devices that plug into your keyboard and send information to your ordering software when swiped. In order to make your ordering software and the MS work together you need to configure the software – which is the most difficult part. Most ordering systems require third party credit card authorization software like ICC Verify, x-charge or PC charge. In addition, you’ll need a credit card merchant account. All parties need to be configured to work properly. Ordering software vendor or reseller should be able to help choose and configure all the software you need. When choosing an MS you only have a few options.
First you need to find out which tracks you need (1, 2 or 3). Track 1 normally encodes the cardholders name, card number and expiration data. Track 2 contains data redundancy on the card which includes the card number and expirations date. And track 3 is normally not used. Your ordering software vendor can tell you which tracks you need. For example, the card reader can scan the credit card or other card’s information from our customer while making payment. C. Keyboard – Ordering system keyboards are built to take every day retail abuse. They include spill resistant materials and heavy duty material that will last longer.
Ordering system keyboards also include programmable keys much like the traditional cash register. The keys can be setup to do one-key functions such as total, produce, soft goods, discount, etc. In addition, you can integrate credit card swipes and scanner ports to save space and add convenience. Staff who working in Sake Sushi can use the keyboard to key in the menu information or other information to the computer then it will transfer the information to the pad that an order by the customer. Output Output, or processed information in a usable format, comes in many different forms: monitor or printer for visual work, a speaker for audio.
Sometimes our output is short-term, such as printing a photo, and sometimes what we work on needs to be kept around for a while. That’s where storage comes in. There may be other devices besides the typical receipt printer. For example, printers are needed in the kitchen and bar area in the hospitality industry. Large retail businesses require a variety of label printers to the label shelves and products. The video display of the Sake Sushi ordering system provides information that anyone in the restaurant might need. The built-in screen provides a lot of flexibility in the workplace.
It also provides the flexibility to configure the look and flow of screens in the front-of-house. Sake Sushi’s graphical user interface and easy-to-use touch screens make operating and customizing the system a breeze, allowing decreased training time and increased productivity. In short, days of training are now reduced to a few hours. Sake Sushi pad ordering system lets the operator see what they’re doing. This is the monitor or screen that displays all of the activities taking place during a point-of-sale transaction.
Its position is important because the operator has to easily see what is taking place. In some installations it has to be large enough and positioned correctly so that the customer can see their transaction as it is taking place. Monitors have changed quite a bit in the past few years. They have gone from large CRT screens to larger or smaller LCD screens depending on the application. The larger LCD screens are easier to read but for a variety of reasons; repair costs, energy use and space extractions there has been a trend toward a smaller screen size.
There is a new trend, LED style displays, and that further decreases the cost of investment over multiple years. The cost of replacement versus the cost of repair is getting so close that you have to take a close look at a given situation to make the best financial decision. Sake Sushi pad ordering system also lets the customer watch what’s happening as they are checking out. This display is provided for the convenience of the customer. It is positioned so that they can observe the items being entered or scanned into the system as they are unloading their card or outing items on the counter.
It is also easier for them to see their total as they are getting ready to make their payment without having to try and see the total on the checkout person’s display. This extra display increases the cost and the space required for the order system terminal. It does allow the operators display to be positioned ideally for them instead of trying to find the best compromise for both the operator and the customer. Maintenance of this additional display is generally limited to minor repairs. Data is a very important part of any information system because it is the bridge between hardware/ footwear and people/procedures.
Data by itself is nothing more than recorded facts or figures. It only becomes information when it is translated into something that means something to someone. The data input to the system has to be as accurate as possible. Even a tiny mistake can have a significant alteration on the output of information. After the data has been incorporated into the system it should be stored and organized. Then it needs to be summarized to create the type of information a user might need to make a decision. This information is the output of the computer program.
Webster dictionary defines output as ATA transferred from a computer system to the outside world via some kind of output device. In this sense, the output device for this information system is the printer and hard copies of the information, receipts and sales summaries, is the transferred data. Receipts are simply proof of purchase, sales summaries are more complex. They keep track of sales of specific items, comps, and gratuities. Employers use these reports for a number of different reasons but mainly to keep track of how their employees are performing.
Now I can pull up an employee’s statistics in a fraction of the time, and the information is more accurate and up to date. Up to date information is very important. As we learned earlier in the semester, good information has to be timely. A sales report of an employee that is dated can be useless. This system makes data collection and storage more efficient than ever. Processing To elaborate on the procedures used to operate and interact with the ordering system, I will give you a first-hand perspective of what it is really like by walking you through a check-in, check-out, and what to do if you make a mistake.
Let’s start from the beginning. When waiter shows up for work they do not automatically jump out on the floor and start taking orders. They have to check in before anything. Part of the checking in process includes logging into the ordering system. You type in your employee number, which automatically puts you on the clock, and then you select the position you will be working that day, bar tender, waiter, busses, etc. Now that your logged into the system it’s time to get to work. You visit your tables, get their orders, and then go back to the computer.
Before you put the order in you must enter your employee number, this is how ordering system keeps track of your individual sales. After you put the order in you realize that you have messed up by ordering an extra appetizer. What do you do? This is where the manager comes in and saves the day. All he or she has to do is simply slide their card and delete the order, no harm done. The void is sent to the kitchen and the price is automatically subtracted from the bill. Before the ordering system you couldn’t go through that process quite as simply.
First you would have to go through all the tickets just to find the right one, and then you would have to go to the kitchen and explain to the cooks about the deleted item. But by this time they have probably already made it though. This is just another of the many ways ordering system makes the restaurant more efficient. After the doors close and it is time to go home, there is one last procedure a server must go through, checkout. At the end of the night, servers have to turn in a checkout that contains all 10 of the information on what they sold that night.
The checkout contains all of the sales, comps, deletes, and much more. Before ordering system, managers had to keep track of server checkouts by hand. Now the new system stores everything to the computer so managers don’t have to worry about checkouts being lost. It also saves managers time, instead of having to go through and take care of every server’s checkout by hand, the computer does everything for them. All he or she has to do is make sure that the servers printed checkout matches what they have totaled on the system.
If there is a problem or a number doesn’t match up the manager can take a look at that servers report and fix the problem immediately. In other way, if the customer pays cash, the merchant typically registers the payment amount with the computer, accepts the currency and returns the difference between the tendered amount and the amount due in the form of change. If a customer offers a personal check, the merchant may either accept the check as a substitute for cash and manually deposit it to the merchant’s bank account later or, if so equipped, submit the check to the ordering system’s check processing feature.
If the point of sale system features check processing, the system will read the customer’s bank routing and account numbers from magnetic ink on the check then submit that information along with the transaction total to the Automated Clearing House network for settlement. According to the financial software company Intuit, the ACH network electronically debits or verifies the customer’s checking account and begins the process of transferring money from the customer’s account to the merchant’s account. This is just another way ordering system makes the manager’s job easier.
Therefore, for credit card users, if the customer offers a credit or debit card as payment, the merchant will likely begin the transaction process by swiping the card through a magnetic reader attached to the ordering system. According to the merchant account website Info Merchant, the ordering system then bundles information from the customer’s card with other transaction information, like the amount, and sends it o the appropriate credit card network for processing. The network uses the card number to route the transaction to the customer’s bank, and the bank issues an authorization or decline message for the transaction.
The network then returns the response, and the point of sale system displays the corresponding message. This is just another way the ordering system makes the managers and workers job easier. Storage Storage is the term used to indicate we will be saving data for a period of time. We store for many reasons: for future reference, to prevent full loss of data; because we forget to purge. But, storage is vital. There are several mediums on which we can keep output and processed data: a hard disk, a USB drive, a CD. There are a few types of storage devices to storage the information for our company Sake Sushi.
For example: 1. Pad flash storage – pad hold information such as food menu, ordering code, price, within the Sake Sushi that allow the pad to display product information to customer. Customer will able to select their desire choice and order the product within the product itself. Pad Sake Sushi application acquired pad flash storage to store product information and will received daily update to the product information. . Hardier – A magnetic disk on which you can store computer data. The term hard is used to distinguish it from a soft, or floppy, disk. Hard disks hold more data and are faster than floppy disks.
A hard disk, for example, can store anywhere from 10 to more than 100 gigabytes, whereas most floppies have a maximum storage capacity of 1. 4 megabytes. Because the data is stored magnetically, information recorded to the hard disk remains intact after you turn your computer off. This is an important distinction between the hard disk and RAM, or memory, which is reset when the computer’s power is turned off. Sake sushi use the hard disk to store many information such as, voucher information, member card information, staff information, price information, and others. 3.
Magnetic stripe card – A magnetic stripe card is a type of card capable of storing data by modifying the magnetism of tiny iron-based magnetic particles on a band of magnetic material on the card. The magnetic stripe, sometimes called swipe card or magistrate, is read by swiping past a magnetic reading head. Magnetic stripe cards are commonly used in credit cards, identity cards, and transportation tickets. They may also contain an RAID tag, a transponder vice and/or a microchip mostly used for business premises access control or electronic payment. For example, Sake Sushi store their customer’s card information in this magnetic stripe card.
Control Activity In the Sake sushi restaurant they use the pad ordering system to run the business. This system bring a lot of convenience and freshness to the customer who have used the system while ordering food at the Sake sushi restaurant. And this system also comfortably for the staff of the Sake sushi to complete their works. The control of the pad ordering system is easy to use even the child or the aged can simple use it too. Displayed on every table on a metal holder, the pads are designed to resemble an actual menu, allowing customers to place an order by just touching the screen and choosing their desired food and beverage.
Once selected customers will be able to confirm and send out orders directly to the kitchen. Not only for that, when customers want cancel the foods are wrongly order can cancel directly in the few second after ordered. After the orders have been sent out, customers are able to track items that have arrived or are being prepared. These device increases staff productivity in the restaurant as with the new system orders no monger have to be transferred by hand for billing but can be sent directly to the cashier. When the customer want to bill, they just press on the pad and the staff will receive the order.
These system also useful for the staff of the Sake sushi to navigate to the customer request within ordering radius parameter. This system can allow staff to deliver satisfactory for the customer as quickly as possible and respond to customer request compare conventional way of handling customer request. And the staff also can updated the information at any time when the food are sold out and the e-menu will change directly by the staff. Business Benefit In Sake outlets, each table is equipped with a hot water tap for tea refills and a computerized menu where diners can view and order items, which helps patented by Sake.
An pad ordering system is an asset for business, especially Sake Sushi. Besides being highly affordable and cost effective, it is user-friendly, has good synchronization, reduces administrative strain, and offers enhanced customer experience. Also, you can easily monitor your business from anywhere using pad ordering systems provided they have a smart phone, tablet, and / or computer. Below are the benefits of using this information system for business. 1. Mode integrated solution Table mode = Placed directly into the hands of the customer, Table Mode allows guests to take full control of their dining experience from order to payment.
Kiosk Mode = Perfect for the Fast Casual environment, Kiosk Mode increases order efficiency and reduces order error, giving your staff more time to focus on the customer experience. Server Mode = Empower your staff with more product detail, giving them the opportunity to keep the guests thoroughly informed. All while reducing order error. 2. The pad is familiar to servers and customers Yet another benefit of the familiar pad is that restaurant employees are enforceable using this technology.
Removing discomfort and unfamiliarity brings down learning barriers and makes training faster and easier. Your restaurant patrons are already comfortable with the pad, which makes them more receptive to using this technology. 3. Facilitates Effective data management An pad ordering system helps manage receipts effectively and also store customer as well as credit card data, while ensuring the accurate processing of sales tax, cash and credit card payments. Thus eliminating the probabilities of erroneous computations such as double entries; besides facilitating tracking of sales in real time. Eases Administrative Strain The administrative responsibilities used to show when managers had to schedule employee hours, compile manager reports by hand, keep track of time cards, handle reservations, do inventory checks and generate other reports, when performing tasks by traditional ordering system. However, with ordering system and its entirely automated system, business administrators are able to integrate employee time card system, manage the inventory and generate payroll and produce reports in seconds. 5.
Helps better Synchronization An pad ordering system helps synchronization as it helps to improve immunization with the tablets that are running the digital menu software for secure payment and real-time ordering. This feature is especially great for hotel industry. Here you will find menus with appealing features that enable guests to enter custom cooking specifications, place orders, request table service and order drinks among many other things. 6. User-friendly An pad ordering system is more user-friendly considering the fact that pad offers an intuitive interface that is easy to learn.
This can not only prove to be time-saving when it comes to training of employees, but the user-friendliness also helps reduce cases of errors. . Pad ordering system is attractive Ambiance shouldn’t be discounted. The way your restaurant looks matters to your customers and pads are sleek, attractive, replacements for older hardware models. The use of pad ordering system gives your restaurant or bar a modern, high tech vibe that, depending on your layout, can be easily perceived by customers. . Pad ordering system is easy to fix and replace Another advantage of pad ordering system is that, in a pinch, restaurateurs can run to an Apple store to have a broken screen replaced or to purchase a new device if needed. Getting a damaged station up and running fast can prevent age losses going into a busy Friday night so the peace of mind that comes from knowing a replacement is just a few minutes away can be well worth the investment in an pad ordering system solution.
