Business Information Systems Essay

Systems Description Assignment Business Information Systems 100 School of Information Systems Curtin University 23/7/12 • v4. 0 Student and Workshop Details Information Student Name: Student Number: Assessment Item: Institution / Location: Workshop Leader Name: Workshop Number: Marker Comments (Optional): See ACMSheet for Feedback Enter Your Details Christopher Phelps 16151211 IS Description Assignment Curtin University / Bentley Hai Dong 22 Marker Use Only See ACMSheet for Final Mark Table of Contents 1. 2. 3. 4. . 6. 7. General Description External Description External View Internal Description Internal View Further Notes (Optional) References (Possibly Optional) 1. General Description of the Information System Title Pizza Hut delivery information system.

General Description (Overall Function or Purpose) The purpose of the Pizza Hut delivery information system is to transfer customers orders and details to chefs/delivery drivers, to allow for the successful making and delivery of pizza and the storage of delivery payment information.

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The customers input their pizza orders into the system, and after the transformation processes of the system Pizza Hut receives the store receipts of the transactions that have occurred between delivery drivers and customers.

Users (or Other Information Systems) and Uses 1. Customers- the customers who input their order information and details. 1. order pizza – allows for the customers to choose the many combinations of pizza they would like and allows them to specify were it is to be delivered to. 2. Delivery drivers- use the information from the driver management system to deliver pizza 1. eliver pizza- uses system to acquire price and delivery information. 2. confirm payment- inputs to the system if a transaction has been successful. 3. Pizza Chef/s- The store chefs who use order details to make pizza. 1. make the correct pizza- uses the order information received from the customer to make the right combination of pizza. 4. Head office information system- The financial information system for monitoring shop sales. 1. collect financial information- receives end receipts to preform financial analysis.

Note: i have interpreted the postal service to be a external network and not a user, as it is simply transferring information without any special use or transformation of that information. Instance This System is used by Pizza Hut in Perth to deliver pizza. It could be adopted by any existing pizza shop that has a delivery service, and it could also be adapted to any form of food delivery service that requires the collection of customers orders and the delivery of goods. 2. External Description of the Information System Inputs Customers Order information 1. Type of Pizza- The different Pizza available for sale. . g. Hawaiian pizza 2. Special ingredients- customer specified instructions for making the pizza. e. g. Extra ham, no anchovies. 3. Other food products- Other food products available for delivery. e. g. A bottle of coke. Delivery information 1. Delivery address- The customer specified location for delivery. e. g. a residential address 2. Special delivery instructions- Customer specified instructions for the delivery driver. e. g. “Beware of dog” Contact information 1. Home phone/mobile number- The customers phone numbers for emergency contact. Delivery Driver Transaction conformation 1.

Transaction conformation- Inputs whether the pizza was successfully delivered and payed for so store receipt can be printed. Outputs Pizza Chef Order information 1. Instructions for cooking the pizza- instructions that take into account the type of pizza ordered and any customer specified instructions. 2. Estimated time for completion- The estimated time the Chef should allocate to cooking the pizza as based on the order display software. Delivery driver Delivery instructions 1. Delivery address- The customer specified location for delivery. e. g. a residential address 2.

Special delivery instructions- Customer specified instructions for the delivery driver. e. g. “Beware of dog” Head office information system Financial receipts 1. Store receipts- the financial records of the delivery transactions made Information Processing The overarching information processing preformed by the information system is the transformation of customers orders and details into post delivery financial transaction information. In this process the Pizza Hut delivery information system preforms the following information processing of: ? processing customer order requests. sorting and allocating ordering information. ? Transforming order information into a instruction list. ? sort and allocate delivery information to the relevant user. ? confirmation of financial transactions. ? transform financial information into receipts. ? scrutinises financial information following company procedures. Information Stored The Pizza Hut delivery information system stores 4 important categories of information; order information, delivery information, contact information and financial information. Order information 1. Type of Pizza- The type of pizza ordered. e. g. Hawaiian pizza 2.

Special instructions- customer specified instructions for making the pizza. e. g. Extra ham, no anchovies. 3. Other food products ordered- Other food products ordered by the customer. e. g. Garlic bread. Delivery information 1. Delivery address- The customer specified location for delivery. e. g. a residential address 2. Special delivery instructions- Customer specified instructions for the delivery driver. e. g. “deliver at back door”. Contact information 1. Home phone/mobile number- The customers phone numbers for emergency contact. Financial information 1. The transaction number of the delivery. . What was delivered and how much was paid. System Boundary Internal To be a internal component of the Pizza Hut delivery information system, the component must be responsible for the information processing and storage of information related to the categories of delivery information, order information, contact information and financial transaction information. This means the internal components that are inside the information system are: ? ? ? ? ? ? ? ? ? The Call centre staff. Store allocation software information processor. Order display software information processor.

Driver management software information processor. Store printer information processor. The store manager. Store order database information store. Store receipt information store. Filing cabinet information store. External The users of this information system that interact with information that has already been processed or stored and/or do not process or store information (relating to order, delivery and financial information) are a external component. The external components of the Pizza hut delivery information system consist of: ? ? ? ? Customers. Delivery drivers. Pizza chef/s.

The head office information system. 3. External View of the Information System Figure 1 – External View of the Information System 4. Internal Description of Information System Information Processors Call centre staff information processor­ Non computerised information processor that processes customer order requests and inputs this information into the store allocation software. Store allocation software information processor­ A automated computerised information processor that transfers ordering information to the relevant pizza shop based on the area code of the callers phone number.

Order display software information processor­ A computerised information processor that gives the instructions for making the pizza and estimated cooking time based on the order information. Driver management software information processor­ a computerised information processor that allocates the stores drivers with the relevant delivery information based on the delivery information, and sends payment conformation from the driver to the store printer. Store printer information processor­ A computerised information processor that transforms payment information from the driver management system into two paper receipts at the store.

Store manager information processor­ A non­computerised information processor who scrutinises receipts following company procedures and readies them for post and storage. Information Stores Store order database information store­ stores order/contact/delivery information in a computerised database at the pizza store. This information contains: 1. Type of Pizza- The type of pizza ordered. e. g. Hawaiian pizza 2. Special instructions- customer specified instructions for making the pizza. e. g. Extra ham, no anchovies. 3.

Other food products ordered- Other food products ordered by the customer. e. g. Garlic bread. 4. Delivery address- The customer specified location for delivery. e. g. a residential address 5. Special delivery instructions- Customer specified instructions for the delivery driver. e. g. “deliver at back door”. 6. Home phone/mobile number- The customers phone numbers for emergency contact. Store receipt information store­ stores payment information (receipts) on a non­computerised information store using paper. This payment information contains: 1.

The transaction number of the delivery. 2. What was delivered and how much was paid. 3. The time and date of the transaction. Filing cabinet information store­ Stores store receipts in a non­computerised filling cabinet. contains the following information: 1. The store receipts, which contain the information listed above under store receipt information store. Internal Communication Networks (between internal Information Processors) Direct interaction- A non-computerised communication network, that through interaction connects the call centre staff to the Store allocation software.

It transfers the order, contact and delivery information outlined in part 2. Internet Network- A computerised communication network, that through the Internet connects the store allocation software to the driver management system. It transfers the delivery information to the allocated driver. Local area network (LAN)- A computerised communication network, that through a Ethernet cable connects the driver management software to the store printer. It transfers the financial and other relevant information of the transaction.

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