Although San Diego Zoological society is a nonprofit organization, they need to have an appraisal system because it has many benefits. The appraisal system allows managers not only evaluate the performance of employees, but managers also can identify individual strengths and weaknesses. It allows employees to understand the objectives and goals of the organization.
When employees understand their objectives and goals, they know what the organization expects them to do. With this process, employees can increase their work performance, which brings higher customer satisfaction. According to the textbook, performance appraisal is defined as a process designed to help employees understand their rules, objectives, expectations, and performance success.
A pro of the web-based appraisal system will be increased efficiency of appraisal system. The previous pen and paper system was not successful because supervisors did not complete and submit it to HRS.
It is not easy to complete the forms for more than 3,000 people and it is time-consuming job for supervisors. The new system has reminding function before the due date, so that supervisors can complete and submit the appraisal. Moreover, a web-based appraisal system has a function to rate or calculate the performance differ from the paper and pen system, which is hard to calculate percentages or rate a performance. Another benefit of web-based appraisal is that it is easy to store, and managers can reach it whenever they need it.
However, to point out the cons of a web-based appraisal system, is the security of the data. Through the implementing the appraisal system, the organization sets up the goals and objectives. Employees can learn the organization’s goals and objectives, and they can see what they need to do in order to support the goals and objectives. It is a good chance for employees to have self evaluate and try to make better results. Employees will be encouraged by the reward and compensation based on the result of appraisal system.
