Recognizing and Defining the Problem
1) The problem I identify is related to my position at Mark-Maker Co. where I work as a rubberer. The problem arises when I need to read paperwork about a cutting die and may become confused about the instructions provided. This confusion can lead to issues such as the product not ejecting off the die due to incorrect selection of rubber types. Selecting a Method of Solution
2). To improve the overall quality of our product and enhance customer satisfaction, I suggest organizing a meeting involving representatives from each department as well as a few selected customers. During this meeting, we can discuss and establish more specific labeling requirements for our orders. By collecting and organizing relevant data, and documenting the sources discussed, we can ensure a better end product and increased customer satisfaction.
The customer service department or sales staff should accurately collect information from the customer. The customer may also be requested to provide graphics or pictures illustrating their specific requirements for our cutting die on their machines. This responsibility falls on the salesperson, the customer service department, the customer themselves, and the person responsible for rubbering the die. Our salesperson or customer service representative obtains accurate information from the customer regarding their desired specifications. This information is then passed on to the cad room for designing the die. Once the die is designed in the cad room, the design and information are sent to the building where the dies are cut. The cut die is then handed over to the rubberers to perform their specialized tasks. Finally, the order goes through quality control checks before being delivered or shipped. In conclusion,
4). It is crucial to provide the information to sales or customer service in a way that addresses the customers’ specific needs. This may involve having longer conversations and discussing every detail extensively in order to ensure that things are done correctly from the beginning. It is important to cover every detail upfront to prevent issues and avoid delivering a subpar product that could lead to difficulties for every department. If a die is poorly rubbered, it will result in an unhappy customer and financial losses for the company. Conversely, if the die is rubbered correctly according to the appropriate specifications, it will result in a satisfied customer and a profitable company.
