Introduction about customer service :hi my name is john and I am working in restaurant as a customer service . main customer skill is good communication skill ,speaking , listening ,respect to customer,understand to everything like ur reatsurant dishes Performance objective:first thing is good communication skill and all staff have knowledge like how to treat the customer and understand rthe everything about ur restaurant . Make sure the wait staff knows the menu, has tasted the specials, and understands the preparation and ingredients.
When dealing with the public, it is important to display a positive attitude. There may be customers who are rude and upset. The customer service representative uses restraint and helps the customer resolve her problem in the quickest way possible. and keep smile on your face and you have patience for servicing the customer. Dimensions: dimensions right, customers will hand over the keys to their loyalty. Because they’ll have received service excellence. According to what’s important to them . excellent service quality. RELIABILITY-Ability to perform the promised service dependably and accurately.
RESPONSIVENESS-Willingness to help customers and provide prompt service. ASSURANCE-Knowledge and courtesy of employees and their ability to convey trust and confidence. Pricing : when we r servicing the customer we know about our restaurant menu and what is price different deals and how to sarv to customer . we should know about the product quilty and price the product excellent. Materials :when we doing customer service we should know which martials is used our chef in curry like which one gluten free and which one is not spicy and mild one . ll staff should know about the all curry and indigents. Delivery : first when you do order from the customer first u tell to customer about your menu and what is of the different curry and after then listen to the customer and take a order be carefuly . you need quickly ready the dishes and go to deliver to customer u can use the car and scooter . Always respect your customer. U don’t take time too much for delivery . Customer Complaints Policy: When the client complains, you need to take the matter seriously and deal with it appropriately.
Listen carefully to the person making the complaint. If they are emotional at the time of the complaint, some of the facts may be difficult to ascertain correctly and objectively. You need to ensure that they give you all the correct information. Managing records and data: the person you have on the phone is who they say they are your customer records are accurate and up-to-date. Listen the all telephone details and check which date and time its happen and after then you slove the problem.
Communicating with customers:The initial information you provide is critical to building a relationship with the customer and must be clear, concise and honestuse plain language and simple diagrams. Smile on your face. Use good world for customer . Professional Qualities in Customer Service : • Friendly behaviour ,Empathy – the customer needs to know that the service provider appreciates their wants. Fairness – the customer wants to feel they receive adequate attention and reasonable answers. Information – customers want to know about products and services but in a pertinent and time-sensitive manner.
