Other companies even push it rather by utilizing social media sources such as Faceable, twitter, Linked, Instating and so many more to promote their company. To keep any company running you need supply and demand, the same rules apply here at Johnson Company, our main goal is to obtain and retain customers. Some of the ways I believe we can improve on that is by improving the ways we communicate with the customers. One of the things we can do is provide them a constant source to obtain information about our company. To do such a thing, suggest we get a website up and running with a live chat support built in for Q&A.
This would increase the number of people we can reach out to. Another option we can add into the mix is sending out newsletters to current customers to keep them up to date with the latest trends in our line of products and company news. This option would require the less amount of funds and man power, due to the fact that mostly everyone in this era that we live in owns an email address. Having a few social media pages would also be beneficial to us, this would allow us to get the company recognized by more than just the group of people we traditionally deal with.
Johnson Company is one of the world best providers of networking components plus services and we need to prove that to the world. One of the ways we can do this is by providing high quality products, but we can take it a step further. We can start by staying in constant communication with our customers, keeping our sites and social media pages up to date is a great start. Nothing reflects more on a company than its products and customer service. Having a live agent ready to assist customers when they call in would be a great way to get some positive feed back about Johnson Company.
Doing this can be lest costly with the new POI options that are in today’s market. Considering how reliable POI We can ensure that our customers can reach at their convenience with just a dial of a few buttons. With more customers calling, we need to make sure our representatives have the latest technologies to better assist the customers. Community engagement is something that you rarely see in our type of business today, if Johnson Company started to get involve in some of these events it would bring in more positivist and thus more customers.
Some of the hinges we can do includes sponsoring marathons for cycling or a little league basketball team. To push this boundary even further I would ask of some of the owners to also show some concern in these sort of events to help reinsert people that it is not just a publicity stunt. As I stated before social media can be a great tool for the company, by giving us a way to share with the world a different part of Johnson company. So pictures of these community events and other activities could uploaded to or social site to show perspective customers and current customer another aspect of the company.
These two things can help change the company and how the world view us, they can even have a way for people to learn our history. Also Johnson Company get new products constantly due to the rapid changes in technology. This is where newsletter would be greatly beneficial to us and the customers. Sending news updates about current software or about new products that they already have can show how reputable the company really is. In conclusion Johnson Company have many different ways of improving their visibility and improve our current communication methods.
There is no harm done in using social media as long as you watch what is being posted about the company. Having live calls instead auto answering machines can make the customer feel more reassured. Sponsoring community events and having the owners engage in some of these events WOUld definitely make us stand out. Communication is very important POI is more reliable as far as quality to keep us available to our customers. On top of that having the latest Operating systems and technology available for our representatives can ensure that our customers needs will be met.
