Microfinance”S Transformation of the Private Sector Questionnaires Essay

APPENDIX 1 KYAMBOGO UNIVERSITY EMPLOYEE QUESTIONNAIRE Dear Respondent, I am a student of Kyambogo University undertaking a research study as part of my fulfillment for the Degree of Bachelor of Accounting and Finance I humbly seek to get your opinion about the issues in the questionnaire to facilitate my study about microfinance institutions and the growth of the private sector. Your opinion will be kept highly confidential and used specifically for academic purpose. I will be grateful for your assistance. Instructions: Please tick or fill in the space provided where appropriate.

SECTION A: BACKGROUND 1.

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Age Below 20 years 20 years-24 years 25 years-29 years 30 years and above 2. Gender Male Female 3. Highest level of Education attained Certificate Diploma Degree Others (specify)……………. 4. How long have you worked for this company? Below 5 months 5 months 1 year more than one year 5.

What is your job position?…………………………………………………………………………………………. NATURE OF PRODUCTS AND SERVICES SECTION B: PRODUCTS/SERVICES 6. What are the products/services you offer? i. …………………………………………………………………………………………… ii. …………………………………………………………………………………………… iii. …………………………………………………………………………………………… iv. …………………………………………………………………………………………… 7. What factors do you consider in designing the products/services? i. ……………………………………………………………………………………………… ii. ……………………………………………………………………………………………… iii. ……………………………………………………………………………………………… iv. ……………………………………………………………………………………………… 8.

Which products/services are most preferred by clients? i. …………………………………………………………………………………………….. ii. ……………………………………………………………………………………………… iii. ……………………………………………………………………………………………….. 9. Why are they most preferred? i. ……………………………………………………………………………………………… ii. ……………………………………………………………………………………………… iii. ……………………………………………………………………………………………… 10. The products and services we offer suit the various categories of our clients. Strongly agreeAgreeNot sureDisagreeStrongly disagree 11. The products and services exhaust the needs of the institution’s clients. Strongly agreeAgreeNot sureDisagreeStrongly disagree 12.

Rate the performance of the institutions products/services compared to other institutions’ WeakPoorGoodVery GoodExcellent SECTION C: INSTITUTION CHALLENGES 13. What are some of the challenges you face in delivering your services? i. …………………………………………………………………………………………… ii. …………………………………………………………………………………………… iii. …………………………………………………………………………………………… iv. …………………………………………………………………………………………… v. …………………………………………………………………………………………… vi. …………………………………………………………………………………………… 14. What steps have been taken by the institution to overcome them? i. ……………………………………………………………………………………………… ii. ……………………………………………………………………………………………… iii. …………………………………………………………………………………………… iv. ……………………………………………………………………………………………… v. ……………………………………………………………………………………………… vi. ……………………………………………………………………………………………… SECTION D: KEY GROWTH INDICATORS IN PRIVATE SECTOR AND THE INSTITUTIONS PRODUCTS RELATIONSHIP 15. Do you think the institutions products help clients in increase of their sales volumes? Yes No 16. Do you think the growth is substantial/reasonable compared to those who have not taken loans from PRIDE? Yes No 17. If not why? …………………………………………………………………………………………….. ………………………………………………………………………………………………… ………………………………………………………………………………………………… 18. Does the institution provide optional products for those clients who want to setup new businesses in other new areas? Yes No 19. How about those who would wish to increase their level of productivity? Yes No 20. The institution has helped its clients grow in various business aspects Strongly agreeAgreeNot sureDisagreeStrongly disagree CREDIT POLICY SECTION E: CREDIT TERMS 1. What factors do you consider to give a loan? i. ……………………………………………………………………………………………….. ii. ……………………………………………………………………………………………….. iii. ………………………………………………………………………………………………. 22. Which of the following categories do you mostly give loans? Individuals Groups Companies Schools 23. Is provision of security by the clients a requirement? Yes No 24. What is the average pay back period? i. ……………………………………………………………………………………………… 25.

Is the period given to customers to pay back the loan favorable? Strongly agreeAgreeNot sureDisagreeStrongly disagree 26. What is your interest rate? …………………………………………………………………….. 27. Customers can afford the interest rate charged by the institution. Strongly agreeAgreeNot sureDisagreeStrongly disagree 28. What is the maximum loan amount given to each client? ……………………………………………………………………………………….. 29. The maximum amount of loan given to each customer is appropriate. SECTION F: CREDIT STANDARDS 30. Customers are given loans basing on their character. Strongly agreeAgreeNot sureDisagreeStrongly disagree 31.

The institution puts in mind the conditions surrounding a customer before it extends a loan to him/her. Strongly agreeAgreeNot sureDisagreeStrongly disagree 32. Customers have to let known their capital to the institution before they are given a loan. Strongly agreeAgreeNot sureDisagreeStrongly disagree 33. The institution always confiscates and sells customers’ securities in case of failure to pay back the loan or in case of group borrowers other members pay on one’s behalf. Strongly agreeAgreeNot sureDisagreeStrongly disagree ? SECTION G: COLLECTION PROCEDURE 34. The institution always reminds clients about paying back the loan.

Strongly agreeAgreeNot sureDisagreeStrongly disagree 35. Legal action is always taken against clients for not paying back in time. Strongly agreeAgreeNot sureDisagreeStrongly disagree 36. Am satisfied with the methods the institution uses to remind clients. Strongly agreeAgreeNot sureDisagreeStrongly disagree 37. What do you think could be the reasons for clients not paying back in time or not at all? i. …………………………………………………………………………………………… ii. …………………………………………………………………………………………… iii. …………………………………………………………………………………………… iv. …………………………………………………………………………………………… CLIENT SATISFACTION SECTION H: CLIENT LOYALTY 38.

The institution has a very strong loyal clientele Strongly agreeAgreeNot sureDisagreeStrongly disagree 39. All clients come back and borrow again from this institution Strongly agreeAgreeNot sureDisagreeStrongly disagree 40. Most clients recommend their friend to acquire loans from PRIDE MDI Ltd Strongly agreeAgreeNot sureDisagreeStrongly disagree SECTION I: PROFITABILITY 41. The institution is profitable enough Strongly agreeAgreeNot sureDisagreeStrongly disagree 42. The services given to the clients by the institution help customers to grow their businesses. Strongly agreeAgreeNot sureDisagreeStrongly disagree

SECTION H: VALUE 43. Clients talk good about the services given to them by this institution. Strongly agreeAgreeNot sureDisagreeStrongly disagree 44. Suggest ways of improving service delivered in this institution i. ……………………………………………………………………………………. ii. ……………………………………………………………………………………. iii. ……………………………………………………………………………………. iv. ……………………………………………………………………………………. THANK YOU FOR YOUR HELP APPENDIX 2 KYAMBOGO UNIVERSITY CLIENT QUESTIONNAIRE Dear Respondent, I am a student of Kyambogo University undertaking a research study as part of my fulfillment for the Degree of Bachelor of Accounting and Finance.

I humbly seek to get your opinion about the issues in the questionnaire to facilitate my study about microfinance institutions and the growth of the private sector. Your opinion will be kept highly confidential and used specifically for academic purpose. I will be grateful for your assistance. Instructions: Please tick or fill in the space provided where appropriate. SECTION A: BACKGROUND 1. Age Below 20 years 20 years-24 years 25 years-29 years 30 years and above 2. Gender Male Female 3.

Highest level of Education attained Certificate Diploma Degree Others (specify)……………. 4. The type of loan acquired. Group loan Individual loan Business loan School loan 5. Have you ever gotten a loan from PRIDE Micro Finance? Yes No 6. If yes which Micro Finance Institution?……………………………………………. CREDIT POLICY SECTION B: CREDIT CONDITIONS 7.

Are you currently servicing a loan? Yes No 8. What type of loan? Short term Long term 9. What was the purpose of the loan?………………………………. 10. How much of the loan did you request for?………………………. 11. How much was given to you?……………………………….. 12. When did you start servicing?…………………………………. 13. What was the interest rate?……………………………………….. 14. What was considered before acquisition of the loan? i. ………………………………………………………………………………………………. ii. ………………………………………………………………………………………………. 5. I am satisfied with the period given to me to pay back the loan. Strongly agreeAgreeNot sureDisagreeStrongly disagree 16. I can afford the interest rate charged by this institution. Strongly agreeAgreeNot sureDisagreeStrongly disagree 17. There is a maximum amount of loan given to me by this institution.. Strongly agreeAgreeNot sureDisagreeStrongly disagree SECTION C: RELATIONSHIP BETWEEN CREDIT POLICY AND CLIENT SATISFACTION 18. The credit policy affects customer satisfaction Strongly agreeAgreeNot sureDisagreeStrongly disagree 19. Are the current credit policies fair? Strongly agreeAgreeNot sureDisagreeStrongly disagree 0. Suggest ways of improving loan acquisition and payment terms? i)……………………………………………………………………………………. ii)……………………………………………………………………………………. iii)……………………………………………………………………………………. iv)……………………………………………………………………………………. SECTION D: CREDIT STANDARDS 21. I am given a loan basing on my character. Strongly agreeAgreeNot sureDisagreeStrongly disagree 22. Before am given a loan, the institution considers my capability to pay back. Strongly agreeAgreeNot sureDisagreeStrongly disagree 23. The institution puts in mind the conditions around me before it extends a loan to me. Strongly agreeAgreeNot sureDisagreeStrongly disagree 4. I have to let known my capital to the institution before am given a loan. Strongly agreeAgreeNot sureDisagreeStrongly disagree 25. I always offer security to the institution before a loan is extended to me. Strongly agreeAgreeNot sureDisagreeStrongly disagree 26. My security has ever been taken a way by the institution or I have ever paid on someone’s behalf on failure to pay his/her loan in the group. Strongly agreeAgreeNot sureDisagreeStrongly disagree SECTION E: COLLECTION PROCEDURE 27. The institution always reminds me about paying back the loan. Strongly agreeAgreeNot sureDisagreeStrongly disagree 8. Some time when loan payment is not on time, is legal action taken? Strongly agreeAgreeNot sureDisagreeStrongly disagree 29. Am satisfied with the methods the institution uses to remind customers. Strongly agreeAgreeNot sureDisagreeStrongly disagree CUSTOMER SATISFACTION 30. Is it your first time to acquire a loan from PRIDE MICROFINANCE? Yes No 31. Have you ever acquired a loan from any other institution? Yes No 32. Would you recommend your friend to acquire a loan from PRIDE Microfinance?

Yes No 33. I borrow from this institution alone ever since I started borrowing. Strongly agreeAgreeNot sureDisagreeStrongly disagree 34. I can recommend the institution to another customer Strongly agreeAgreeNot sureDisagreeStrongly disagree SECTION G: KEY GROWTH INDICATORS OF PRIVATE SECTOR AND PRIDE’S PRODUCTS RELATIONSHIP 35. The loan I got from Pride Microfinance has helped me increase my sales. Strongly agreeAgreeNot sureDisagreeStrongly disagree 36. My scale of operation has grown as a result of the loan I got from PRIDE. Strongly agreeAgreeNot sureDisagreeStrongly disagree 7. Have you been able to startup a new business from a loan you acquired from PRIDE? Yes No SECTION H: CUSTOMER CHALLENGES 38. What are some of the challenges you have encountered in acquiring loans from PRIDE. i. ……………………………………………………………………………………. ii. ……………………………………………………………………………………. iii. …………………………………………………………………………………… 39. What could be the challenges you have encountered in paying back the loan? i. ……………………………………………………………………………………………. ii. ……………………………………………………………………………………………. iii. …………………………………………………………………………………………… THANK YOU FOR YOUR HELP

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Microfinance”S Transformation of the Private Sector Questionnaires Essay. (2018, May 06). Retrieved from https://graduateway.com/microfinances-transformation-of-the-private-sector-questionnaires-essay/

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