Aims:1 ) To place the shoppers expectation towards service quality of electronic retail shops in Bangalore. 2 ) To happen out whether demographic variables influences the outlooks of service quality of Electronic Retail Stores. 3 ) To happen out whether Inter-personal relationship has influence on clients outlooks of sevice quality of the Electronic Stores. 4 ) To cognize whether after gross revenues service has impact on clients expectation towards the shops. 5 ) To see whether policy of the shops has impact on clients outlook.
Hypothesis:H1: Gender does act upon the shoppers outlooks the retail service quality of the electronic retail shop. H0: Gender does non act upon the shoppers outlooks of the retail service quality of the electronic retail shop. H2: Physical installations of the shop has impact on outlooks of shoppers towards the retail service quality. H0: Physical installations of the shop does non hold impact on outlooks of shoppers towards the retail service quality. H3: The installation of shop price reduction or rank card provided by shop affect the retail quality outlook of the shoppers. H0: The installation of shop price reduction or rank card provided by shop does non impact the retail quality outlook of the shoppers.
For this survey the informations used will be primary informations and it will be collected by questionnaire. one will be prepared to be given to the retail shops and other to the shoppers that is client. The sample size for this survey is 300. out of which 100 will be from retail shops and 200 will be from shoppers that is the clients. The tools used for analysis of informations will be simple per centum method. factor analysis and correlativity.