Describe the term and conditions of your employment as set out in your contract of employment or employment agreement. Bii) Describe the information which needs to be shown on your pay slip/statement. -Your name -Employer name -N/I number -Job title -Date -Payment, enhancements and deductions. -Contracted hrs per week Biii) Indentify two changes to personal information which you must report to your employer. -Change of phone number -Change of address
Biv) Describe the procedure to follow if you wanted to raise a grievance at work. You may describe this in writing or produce a flow chart or diagram. Informal stage The employee should raise the grievance informally with their manager. A note of the meeting should be kept. Stage 1 Where the grievance cannot be resolved informally the employee should raise it in writing with their manager. If the complaint is against their manager the employee should raise it with the next level of management.
The Manager will respond to the grievance by arranging for a hearing of the grievance, where appropriate inviting any other staff who are affected by the content of the grievance. The Manager should provide the employee with the findings in respect of the grievance in writing within ten working days following either the meeting or the hearing. The grievance outcome should outline the employee’s right of appeal. Stage 2 Should the grievance not have been satisfactorily resolved, the employee may hen appeal to the next level of Management. They will then arrange an appeal hearing. The outcome of the appeal hearing (which will be final) will be notified to the employee in writing. The employee will be permitted to present their case at any hearing and has a right to be accompanied by a workplace colleague or a trade union official at each stage of the procedure, should they wish. Bv) Explain the agreed ways of working with your employer in relation to the following areas: 1. Data protection 2.
Grievance 3. Conflict management 4. Anti-discriminatory practice 5. Health & safety 6. Confidentiality 7. Whistleblowing Bvi) Explain how your role contributes to the overall delivery of the service provided. I provide care for service users, including personal care, Bvii) Explain how you could influence the quality of the service provided by; a)Following best practice within your work role Following best practice ensures that everything is done to a good standard and all service users are well looked after. )Not carrying out the requirements of your role Not doing the requirements of my role can affect the service users for the worse e. g. not giving adequate personal care could cause service users to get sore areas or sore areas not improving. Bviii) Describe how your own work must be influenced by National factors such as Codes of Practice, National Occupational Standards, Legislation and Government Initiatives. These national factors give you guidance, standards and rules to follow in your work practice.
Legislation tells you what you must/must not do. The codes of practice and conduct are relevent to your work role are 1 Protect the rights and promote the interests of service users and carers. 2 Strive to establish and maintain the trust and confidence of service users and carers. 3 Promote the independence of service users while protecting them as far as possible from danger or harm. 4 Respect the rights of service users whilst seeking to ensure that their behaviour does not harm themselves or other people. Uphold public trust and confidence in social care services and be accountable for the quality of their work and take responsibilityfor maintaining and improving their knowledge and skills. Bix) a) indentify two different representative bodies which influence your area of work. Care Quality Commission & b) Describe the role of the two representative bodies you have identified. CQC – their role is to ensure that everything in the home meets a certain standard (care, food, environment, facilities etc)