Policies and procedures within services: equal opportunities; grievance procedures; bullying and harassment at work; other anti-discrimination policies; recording and monitoring of equal opportunities data and complaints; complaints procedures for service users Diversity issues: employment within public services; development of a diverse workforce through recruitment and staff selection strategies; catering for employees’ needs through support mechanisms (staff unions, associations and federations); aspects of public service work which may impact on individual beliefs Task 2 (UP) deadline Evidence = Individual written document). A) Use the case study on p. 0 about positive action in the Humidifiers Fire and rescue Service. What are the positive and negative effects of the positive action policies to the Fire and rescue Service? What is positive Action? This is used to recruit firefighters from under-represented groups within the community as a whole egg women, ethnic minorities, gay men and women and people with disabilities. They are allowed to do this by law egg Sex Discrimination Act, Race Discrimination Act, Disabilities Discrimination Act Positive Effects Currently 97% white men However population is 52% women and 48% men White British 4% Asian 2% Black They want a diverse fire service that represents society as a whole.
So they do the following at Humidifiers Equality and Diversity Officer Evening and weekend awareness courses Opportunity to ask questions of minority officers The positives could be that more ethnic minorities may consider a career in the fire service. Also minority groups may feel able to get information and advice about the fire service. The negative could be that white men feel discriminated against (Telegraph article about Avon Fire Service). It could be that the wrong person is chosen for the job. They may be chosen because of their minority background How might this ensure the Fire and rescue Service has a diverse workforce? Open days provide opportunities for minorities to find out more An equality and Diversity officer may actively every day promote recruitment of minorities b) Use the case study on p. 00 about the Army Equal Opportunities Policy 2000 What are the positive and negative effects of positive action to the Army? Individuals from different religious backgrounds can join the army and still keep ND practice their faith. This includes provision of specialist food, daily prayer when safe, celebration of holy days, Sikh men are allowed to wear turbans, regular liaison with a variety of faiths. Negatives may be that white British men may think they are getting special treatment, the enemy may be able to pick off those with turbans more easily, Generalizations by white British about different faiths may lead to more racism because the minorities are treated differently.
More costs associated with preparing and ordering specialist food, holy festivals and prayer may not always e practical. How might this ensure the Army has a diverse workforce? If this becomes more widely known it may make more people from different religions want to join the army Task 3 (AS) deadline Choose the Army or the Fire and Rescue Service to research a) What recruitment policies does this public service have to try to ensure its workforce reflects society? Army – Use bullet points from case study b) What policies does the public service have to combat under-representation? Respecting different religions, food, clothing, prayer Open days, information services Task 4 (UP) deadline
Essential content – 3 bullet points for each side heading – in a spider diagram Equality of service: services to individuals; Come to emergency calls egg 999, fire, road traffic crash, chemical spillage, rescue Home visit to check for fire safety Provide advice Same applies to businesses statutory requirements; There are laws to ensure the minimum standards of service are provided accessibility by users; All users must able to fully access fire service premises egg disabled, mobility impaired Fire makes special plans to help all users Leaflets, websites, information must be made available in a variety of formats g Braille, languages, video, talks, home visits recognizing needs of citizens as individuals and groups Fire Service has policies to ensure all needs of all groups can be met. Task 5 (UP) deadline (Evidence = Individual written document).
POI Give 5 examples of how specific public services provide equality of service to all citizens See bullet points in case study Task 6 (MM) deadline Analyses the effectiveness of the methods used by public services to promote equality and diversity in society and within the service Review the case studies from task 2 – answer these questions in detail ) What are the positive and negatives of these policies in terms of recruitment and retention? B) What might these positives and negatives lead to and why? (In terms of recruitment and retention) Possible short term and long term effects because Length – 1 side minimum Task 7 (DO) deadline Write a summary and conclusion for MM. Overall do these policies lead to more negative or positive effects in terms of recruitment and retention for the public service? What is your opinion? What do you recommend the public services should do in the future? 3 Rig Para’s