PWCS 31 Principles of communication in Adult Social Care Settings
Identify four different reasons why people communicate.
Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals:
Individuals using the service and their carers
Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method
How effective is this method
Describe three factors to consider when promoting effective communication.
Describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting. Verbal
Non-Verbal
Explain why it is important to respond to an individual’s reactions during communication.
Explain how an individual’s background can influence their communication methods.
Identify three examples of barriers to communication and explain how you could overcome each barrier. Barrier
How it can be overcome
Describe two strategies that you could use to clarify misunderstandings.
A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.
Task B Case Study
You are a social care worker and a service user Hannah, tells you that she is unhappy taking her new medication as she thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.
How would you explain the term ‘confidentiality’ to Hannah?
Identify the range of people who may need to know about Hannah’s situation, and describe any tensions that may occur if the information is shared.
Describe ways to maintain confidentiality in day to day communication.
Explain when and how a social care worker should get advice about confidentiality.
Assignment 32 Principles of personal development
Task A Guidance
You are going to be a mentor for a new social care worker as part of their induction process. Part of your role is to help them prepare for the review after their probation period. 1. Create a guide for the new social care worker about how to reflect on their practice. The guide must include the headings listed with an explanation of each. a) What is reflective practice?
This is a process by which you stop and think about your practice, draw on theory and consciously analyse your decision making relating it to what you do in practice. Critical analysis and evaluation refocuses your thinking on your existing knowledge and helps generate new knowledge and ideas. As a result, modifying your actions, behaviour, treatments and learning needs. b)
Why is reflective practice important?
Because this is the capacity to reflect on action so that you can engage in a process of continuous learning. It enables you to identify the areas where you need to improve your practice while keeping you positive by identifying your potentials or stronger aspects and building on them.
c) How reflective practice contributes to improving the quality of service provision. d) How standards can be used to help a social care worker reflect on their practice. 2. You arrange a mentor meeting to feed back to the social care worker. You have comments to make which include both praise and constructive criticism. Write notes to prepare for your meeting. In your notes, explain: a) Why it is important for a social care worker to seek feedback on performance. b) The different ways that people may react to receiving constructive feedback. c) Why it is important for a social care worker to use the feedback to improve their practice.
Task B
Design a template for a personal development plan (PDP) that you could use to improve your learning, development and professional practice. For each heading in the template, provide a brief summary describing what should be included.
Explain how a PDP can help a social care worker identify improvements in their knowledge, understanding and practice.
Identify sources of support for planning and reviewing your development.
Identify people who can help you develop your knowledge, understanding and practice.
Explain how the people identified above can help you appreciate your strengths and areas for development.
Task C reflecting on learning experiences
Describe how your own values, beliefs and personal experiences might affect your working practice.
PWCS 33 Principles of Diversity, equality and inclusion in adult social care settings Assignment 33
Task A
Using the table below, explain in your own words what each term means. Give one example from care practice to illustrate your explanations.
Explaination
Examples
Diversity
Equality
Inclusion
Discrimination
For each of the following people/groups of people, describe two different possible effects of discrimination. An individual
Their families
Wider society
Those who discriminate
Using the table below, identify three ways of challenging discrimination, and describe how each will promote change. Way of challenging discrimination
How this will promote change
Task B
Task B Leaflet
Your work setting is running an induction course for new social care workers
in an adult social care setting. Create a leaflet which can be used to support this course.
The leaflet must include the following:
a) A description of the legislation and codes of practice relating to diversity, equality, inclusion and discrimination. b) An explanation of the possible consequences for individuals, social care workers and others if the legislation and codes of practice are not followed. c) A description of how inclusive practice can promote equality and support diversity. d) An explanation of how to support others to promote diversity, equality and inclusion.
Leaflet Page
Task b 2
Give two examples of how you could raise awareness of diversity, equality and inclusion. 1.
2.
Task C
Task C Reflective account
1. Write a reflective account describing:
• How your personal preferences, attitudes, heritage and beliefs might impact on working practice. • How to ensure that your own practice is inclusive and respects the beliefs, culture, values and preferences of individuals. Suggested word count: 500 – 700 words
2. Write a brief account that describes examples of inclusive practice. Suggested word count: 150 – 200 words
3. Write a brief account that describes practice which excludes the individual and is discriminatory. Suggested word count: 150 – 200 words
HSC 024 Principles of Safeguarding and Protection in Health and Social Care
Assignment 024
Principles of safeguarding and protection in health and social care
Task A
Create a booklet about safeguarding, which can be used as a reminder for people who work in the care profession. The booklet must:
1. Describe in your own words what is meant by the following types of abuse: • Physical abuse
• Sexual abuse
• Emotional/psychological abuse
• Financial abuse
• Institutional abuse
• Self neglect
• Neglect by others
2. Identify signs and symptoms of the different types of abuse 3. Explain the correct actions to take if you suspect an individual is being abused 4. Explain the correct actions to take if an individual tells you they are being abused 5. Identify how to ensure that any evidence of abuse is kept safe 6. Identify the national policies that set out requirements for safeguarding individuals 7. Identify the local and organisational systems for safeguarding 8. Explain the roles of different agencies and professionals that are involved in safeguarding individuals 9. Identify sources of advice, support and information to help social care workers understand their own role in safeguarding
Task B Research and Account
Identify two reports on serious failures to protect individuals from abuse. Write an account that describes the unsafe practices in the reviews. Suggested word count: 400 words
Task C
Explain what a social care worker must do if they become aware of unsafe practice.
Describe what a social care worker must do if unsafe practice is reported but nothing is done to ensure it is corrected.
Describe three factors that may make individuals more vulnerable to abuse than others.
Explain how adopting a person centred approach which offers choices and upholds rights can empower an individual and help to reduce the likelihood of abuse.
Explain how encouraging and promoting active participation can help to reduce the likelihood of abuse.
Explain how an effective and easy to use complaints procedure can help to reduce the likelihood of abuse.
SHC 34: Principles for implementing duty of care in health, social care or children’s and young people’s settings Task A Supervision Notes
As an experienced social care worker you have been asked to mentor a new social care worker. You plan to use a supervision session to explain about the duty of care and how this helps to protect individuals from harm and abuse. Prepare a set of notes to help you in this supervision session. In the notes, you must include an explanation of:
1. What is meant by the term “duty of care”
2. How the duty of care affects the work of a social care worker 3. What having a duty of care means for a care giving organisation 4. How the duty of care contributes to safeguarding individuals
Task B Reflective account
Describe two situations which demonstrate a conflict or dilemma between exercising a duty of care and the rights of an individual.
Choose one of the situations and describe how best to manage the risks involved, explaining the reasons why this would be best practice.
Explain where a social care worker can find advice, support and information relating to conflicts and dilemmas in adult social care.
Task C Guidance Notes
Write a set of guidance notes for social care workers to help them deal with complaints. In the notes, you must:
1. Explain legal and organisational requirements for dealing with complaints. 2. Describe how best to respond to complaints from service users, other practitioners and the family of service users.
Assignment 36
PWCS 36 Understand person-centred approaches in adult social care settings
Task A Awareness Raising Campaign
Your work is running a campaign to improve staff understanding of all aspects of person centred care. You have been asked to create the following materials:
1. A poster which describes a range of person centred approaches to care 2. A handout which explains why person centred values are important and how they influence social care work. 3. A poster that explains the factors which can contribute to the wellbeing of individuals. 4. A handout that explains the link between identity, self image and self esteem. 5. A guide for social care workers which:
a) describes ways they can ensure the environment promotes well being; b) explains why it is important to support individuals in a way that promotes their identity, self image and self esteem.
Task B Reflective account
1. Write a reflective account detailing an example of how you have, or could have, used a person centred approach in a sensitive or complex situation. The account must contain a description of how person centred values were or could be put into practice in the situation. Suggested word count: 350 – 500 words
2. Explain how finding out about an individual’s history, preferences, wishes and needs is an important part of creating a good care or support plan.
Explain why it is important to review care or support plans with an individual, and to monitor their changing needs or preferences.
Explain how useful care or support plans are in supporting person centred values in practice.
Task C Case Studies
Read the following case studies. You may either carry out a role play or write an account covering the points below. Case Study 1
You are a senior social care worker and have been asked to mentor a colleague who is finding it difficult to understand the importance of obtaining consent from individuals receiving a service. In the role play or written account, you must: (Role Play will be videoed) 1. Describe the different factors that might affect an individual’s ability to express their view. 2. Explain different ways of gaining consent to activities or actions. 3. Explain what to do if the social care worker cannot gain consent or is unsure of the response.
Case Study 2
You are later asked to speak to another social care worker who has had difficulties helping an individual using the service to make choices and to challenge decisions they don’t agree with. There is a suspicion that the social care worker has also been trying to impose their own views on the individual.
In the role play or written account, you must:
1. Describe a range of approaches to help individuals make informed choices. 2. Describe different ways to help an individual challenge decisions made by others (such as medical practitioners, social care workers and family members.) 3. Explain the possible consequences if the personal views of others (such as medical practitioners, social care workers and family members) are allowed to influence the choices an individual makes.
Task D
Explain what is meant by the term “active participation”.
Explain how active participation can support all aspects of an individual’s preferences and needs.
Explain how to ensure everyone involved in an activity or event such as a review understands how to apply the principles of active participation.
Give two ways that a risk assessment can support the right of an individual using the service to take risks and make choices.
Explain how the responsibilities of all concerned with the care of an individual can be supported by a risk assessment.
Describe two different uses of risk assessment in adult social care settings.
Give three reasons why risk assessments designed to support choice and active participation need to be reviewed and updated regularly.
PWC 25: Understand the role of the Social care worker
Task A
Explain three differences between a working relationship and a personal relationship.
Give two examples of different working relationships in an adult social care setting.
Explain why it is important that social care workers work in partnership with individuals using the service and their family.
Identify three ways of working that can help improve partnership working.
When people with different views and expertise are working together, they may disagree about the best way forward. Identify five different skills or approaches that might help resolve conflict.
Explain two ways you could obtain support and advice about working in partnership and resolving conflicts.
Task B
Task B Handout
Produce a handout to be used during a staff induction for an adult social care service of your choosing. The handout must include:
1. An outline of what is meant by ‘agreed ways of working’. 2. An explanation of the importance of having full and up-to-date details of the agreed ways of working. 3. A description of why it is important that social care workers follow guidance about the limits of their job role.
Handout page
PWCS 36 Understand health and safety in social care settings Task A Presentation
You have been asked to contribute to an induction day for new staff. You are to prepare a presentation about Health and Safety. It must include the following: 1. A list of the key legislation relating to health and safety in a social care setting. 2. An explanation of how health and safety policies and procedures protect people using social care settings. 3. An explanation of how health and safety policies and procedures protect people who work in social care settings. 4. A comparison of the differences in the main health and safety responsibilities of each of the following: a) Social care worker
b) Employer/manager
c) Individuals using social care services and others in the setting, such as visitors, supporters, volunteers or contractors. 5. An example of a situation where responsibility for health and safety lies with the individual receiving care. 6. An explanation of why each of the following tasks should only be carried out with specific training and the potential consequences if undertaken by staff who are not trained. a) Use of equipment
b) First aid
c) Medication
d) Assisting moving and handling
e) Emergency procedures
f) Food handling and preparation.
7. An explanation of the procedures to be followed to prevent and in the event of each of the following: a) Fire
b) Gas leak
c) Floods
d) Intruding
e) Security breach
8. An explanation about the importance of having an emergency plan in place to deal with unforeseen circumstances. 9. An explanation of how you could encourage others to follow procedures in place for environmental safety. 10. An explanation of how you could access additional support and information relating to health and safety.
Task B Case study and questions
James is 19 years old; he lives with his parents, twice a week he goes bowling or to the cinema with his support workers. They also go with him to the local college where he is studying Horticulture. At his last care planning meeting James expressed a wish to live independently with someone of his own age. His mother is against any change; she has dedicated her life to caring for him since he was diagnosed as having Asperger’s Syndrome. She is particularly worried that James will be at risk because he has limited experience of living independently. She is concerned he will make himself ill because he has limited experience of general health and safety in the kitchen and has no understanding about food safety. She will not discuss it with James or the social care workers. James is very angry with her.
Explain how a risk assessment might help address dilemmas between James’s rights and the health and safety concerns expressed by his mother.
Describe the main points of food safety in a social care setting.
Using the table below, explain how James should:
Store food safely
Handle food safely
Dispose of food safely
Explain the potential consequences of not following food safety standards in a social care setting.
Task C Handouts
You have been asked to prepare three handouts for new staff attending an induction. The handouts are to provide information on the following topics. Handout 1 – Moving and handling
This handout must include:
1. A description of the main points of health and safety legislation that relates to moving and handling. 2. Explanations of: a) How following principles for safe moving and handling protects those in a social care setting from injury or harm. b) The consequences of not following an individual’s care plan or engaging with them when assisting moving and handling. c) Situations that may require additional supports necessary for safer moving and handling. Handout 2 – Infection control
This handout must include:
3. A description of the different routes by which infection can get into the body. 4. An explanation of:
a) Prevention methods including hand washing, the care worker’s and others’ personal hygiene. b) The social care worker’s role in supporting others to promote best practice in infection control. 5. An evaluation of:
a) Different types of personal protective equipment (PPE).
b) How using PPE can help to prevent the spread of infection. Handout 3 – Hazardous substances
This handout must include:
6. A description of:
a) The types of hazardous substances that may be found in social care settings. b) The main points of the procedures for handling medication. 7. An explanation of:
a) Safe practices for storing, using and disposing of hazardous substances, including medication, safely. b) The dangers associated with not following safe practices.
Task D
Describe three common signs or indicators of stress.
Describe two examples of circumstances or situations that cause you to feel stressed.
Evaluate the effectiveness of three different strategies for managing stress.
Describe three different types of accidents or sudden illnesses that may occur in a social care setting.
Explain the procedure to be followed in the event of an accident or sudden illness.
Explain why it is important to assess health and safety risks.
Explain the different stages of a risk assessment.
Explain three different ways of promoting good health and safety practice in an adult social care setting.
PWCS 38 Understand how to handle information in social care settings Identify four key pieces of Legislation and Codes of Practice relating to handling information in social care settings.
Explain how legal requirements and codes of practice affect the day to day work of a social care worker in relation to handling information.
Explain two ways of helping other practitioners to understand the importance of handling information securely.
Explain two ways of helping other practitioners to understand the different systems used to record information in adult social care settings.
Task B Guidelines
Prepare a set of guidelines to remind social care workers of best practice in handling information. In the guidelines, you must:
1. explain how to maintain records so that they are up to date, complete, accurate and legible 2. describe how to ensure records are stored securely
3. describe how to ensure security when reading or making entries into records 4. describe any special feature of different storage systems that help to ensure security.
