Primary Activities
- Plants at Manesar & Gurgaon; 7600 employees
- Partnership approach with all stakeholders FIRM
- Annual General Meetings INFRASTRUCTURE
- IR Cell
Production Management System aimed at achieving manufacturing supremacy through Japanese principles of 5S, 3G & 3K . Major component of variable pay ensures alignment of employees with organization HUMAN . Innovation forms a core value & is highly encouraged. Company is treated as family with events like Parivar Milan & Family RESOURCE Day. Maruti Recruitment System (MARS) comprising technical aptitude test MANAGEMENT followed by technical & HR interview. Classroom training is reinforced through e-learning modules.MSPIN issued to all employees INBOUND OUTBOUND OPERATIONS LOGISTICS LOGISTICS.
Just-In-Time (pioneered by
- Eliminates unnecessary costs
- Presence in 500 cities Toyota) using Lean Manufacturing
- 300+ distributors
- Huge savings on inventory
Maintains constant prices by
- 1600+ service stations management costs using Value Added Value Engineering
- 16 warehouses
- Sound demand management system
- K-Engine (fuel efficient) Plant
- True value dealership model
- Implementation of Logistics used in many models & well
- Decent margins to dealers improvement systems received by customers
- Manufacturing supremacy rests on ideals of Cost – each employee works as Costs Manager Quality – ‘Do it right first time’ Safety- ‘Home or Work place: Safety takes first place’ MARKETING & SALES SERVICE
- Anytime Maruti – 24*7 toll-free helpline
- Sales Operation Standards (SOS) – to attend to customer grievances
Requirements in terms of infrastructure
- Maruti On road- Maintenance & Repair and workflow processes to be met at services dealership
- Maruti Finance – Car finance in 166
- Excellent after-sales service- 1600+ cities in partnership with SBI centers with detailed information on • Free test drive to customers website
- Motor training schools
- Cashless insurance- Inception of two subsidiaries- Maruti Insurance Distributors Services Pvt. Ltd. & Maruti Insurance Brokers Pvt. Ltd. Technology
IT network links vendors across the country & keeps track of order and delivery status.TECHNOLOGY Electronic Data Processing (EDP) Dept. manages post- sales process & sales analysis. Styling & Engineering functions done in UGS’ NXDEVELOPMENT solutions Data Management Software maintains record of all enquiries & provides timely reports on demand. Reduced no. of vendors from 370 (2000) to 100 (2005).